Loyalty

News / Technology

Are flight subscriptions starting to take off?

By D.J. Catron | March 27, 2024

Recent announcements from AirAsia, Alaska Airlines and Saudia may be a sign of things to come as airlines soar into digital era. Read More

Interview / Startups

STARTUP STAGE: NowBoarding is a commission-free distribution platform for travel brands

By Mitra Sorrells | March 22, 2024

NowBoarding was founded by Christopher Moss, who previously founded Psngr1, a business travel management tool acquired by travel technology firm Snowfall in 2022. Read More

News / Online

Exploring the travel payments landscape in Asia

By Linda Fox | March 20, 2024

PhocusWire discusses the complexities of travel payments in Asia with Agoda chief commercial officer Damien Pfirsch. Read More

News / Technology

How personalized videos at scale are connecting travel brands with customers

By Morgan Hines | March 19, 2024

Personalized videos are driving high open rates and creating opportunities for travel brands to connect with customers before, during and after a trip. Read More

News / Online

New iSeatz report finds challenges for travel in membership group loyalty programs

By D.J. Catron | March 15, 2024

While most membership organizations offer travel perks in their loyalty programs, few members use the service when booking travel, the report found. Read More

News / Online

Online travel giants set new record for marketing spend in ‘23

By Mitra Sorrells | March 13, 2024

Expedia Group, Booking Holdings, Airbnb and Trip.com Group collectively spent $16.8 billion on sales and marketing in 2023 as they compete with one another and with suppliers enticing travelers to book... Read More

News / Online

Accor’s Maud Bailly on how AI can enhance the luxury hotel experience

By Mitra Sorrells | March 8, 2024

Especially in the luxury sector, Accor's Maud Bailly said, “digital is an enabler” for hotel staff to create an enhanced, more emotional connection with guests. Read More

News / Online

Plusgrade gets investment from General Atlantic to fuel growth, M&A

By Mitra Sorrells | March 5, 2024

Founded in 2009, Plusgrade provides ancillary revenue solutions and loyalty expertise for travel suppliers, with more than 200 customers across a variety of sectors. Read More

News / Online

Tripadvisor Plus is shutting down after three years

By Morgan Hines | March 1, 2024

In remarks at the Phocuswright Conference in November, Tripadvisor CEO Matt Goldberg said the company would focus on the benefits of free membership versus trying to build the paid subscription program. Read More

From Our Partners / Distribution

Why an effective payments strategy is critical for airlines

By PhocusWire | February 28, 2024

UATP president and CEO Ralph Kaiser explains how airlines and travel brands can use payments to drive growth, serve new markets and reduce costs. Read More

News / Online

Capital One Travel expands inventory with vacation rentals from AvantStay, Boutiq

By Derek Catron | February 28, 2024

Capital One Travel is powered by HTS, Hopper's B2B division, which included vacation rentals from Vrbo until last summer when Expedia Group pulled its inventory from Hopper. Read More

From Our Partners / Online

Travelers’ choice in 2024: Loyalty worth paying for

By Custom Travel Solutions | February 26, 2024

Loyalty programs that offer a differentiated travel experience, including diverse benefits, opportunities for earning and redeeming rewards and elevated customer assistance, are worth the investment. Read More

News / Online

CEO Spotlight - Damian Scokin of Despegar

By Linda Fox | February 20, 2024

In a discussion with PhocusWire, Despegar CEO Damian Scokin talks about carrying momentum from 2023 into the year ahead, the role of artificial intelligence and growth opportunities for the Latin... Read More

News / Online

New report identifies four elements of an effective travel loyalty program

By Mitra Sorrells | February 6, 2024

Sustainability, lifestyle rewards, personalization and integration of fintech tools stand out in iSeatz’ survey of consumers and loyalty program managers. Read More

News / Online

CEO Spotlight - Peter Kern of Expedia Group

By Mitra Sorrells | January 29, 2024

In a discussion last week at the ALIS event, Expedia Group CEO Peter Kern covers a range of topics including generative AI, next steps for One Key, customer acquisition strategies, global growth and... Read More

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