Loyalty

News / Technology

The Access Group acquires hotel tech specialist SHR Group

By Mitra Sorrells | June 6, 2024

The Access Group said it will now add SHR’s capabilities to its growing AI-powered platform within its Access Hospitality division. Read More

From Our Partners / Online

Crafting a connected traveler strategy through omnichannel personalization

By Michelle Bruno | June 4, 2024

Travel brands seeking to evolve their customer relationships should begin by assessing their existing infrastructure and considering the needs of end users, agents and other travel partners. Read More

News / Online

With “innovationism” as its new philosophy, Trip.com Group comes roaring back

By Yeoh Siew Hoon - WiT | June 3, 2024

At its event last week, Trip.com Group leadership outlined the company's goal to be the number one OTA for flights in five years, powered by growth driven by higher-tier members and younger generations. Read More

News / Distribution

Brazil-based Nubank launches travel booking platform

By D.J. Catron | May 28, 2024

The partnership with Hopper Technology Services (HTS) will allow the bank’s Ultravioleta customers to purchase air tickets and book hotels on their banking app. Read More

Interview / Online

CEO Spotlight: Ariane Gorin of Expedia Group

By Mitra Sorrells | May 23, 2024

As Gorin moves into the CEO role at Expedia Group, she shares her thoughts on AI, social commerce, the B2B business, Vrbo and OneKey, as well as opinions on Airbnb and the TikTok ban. Read More

News / Technology

Marriott's revenue and tech chief on travel retail ambition

By Linda Fox | May 21, 2024

Marriott International chief revenue and technology officer Drew Pinto discusses the hotel giant's strategy to replace its CRS, PMS and loyalty platform and its approach to newer technologies. Read More

News / Technology

Korea-based credit card company creates travel booking portal

By D.J. Catron | May 20, 2024

The travel portal for Lotte Card customers will offer flights, accommodations and car rentals powered by HTS, Hopper's B2B solution. Read More

News / Technology

Despegar reports Q1 gains, AI enhancements

By Linda Fox | May 17, 2024

The company said its Sofia AI assistant now includes hotel recommendations and enables users to search by city and dates as well as budget and key amenities. Read More

News / Technology

As Gorin debuts as CEO, Expedia Group launches new AI assistant, content creator shops

By Morgan Hines | May 14, 2024

At Expedia Group's Explore event, the company announced a new generative AI trip planning tool and content creator marketplaces. Read More

From Our Partners / Online

Innovating beyond insurance to holistic, peace-of-mind services for travelers

By PhocusWire | May 13, 2024

Allianz Partners' Joe Mason discusses the company's newest innovation, Allyz, and how it can serve as a "constant companion" to each tension for travelers. Read More

News / Technology

Hospitality stakeholders on fixing the data silo problem

By Morgan Hines | April 30, 2024

Despite years of work across the hospitality industry, hotels are still struggling to connect guest data across multiple systems, inhibiting their ability to provide an optimal guest experience. Read More

From Our Partners / Technology

5 signs a hotel tech stack is outdated

By Jose Canelos - Amadeus Hospitality | April 23, 2024

Technology upgrades are proving to be top of mind this year, as hoteliers using legacy software or those with major gaps in functionality are increasingly worried about being outperformed. Read More

News / Online

Travel groups warn of fewer trips if U.S. adopts plan to lower credit card fees

By Johanna Jainchill and Robert Silk – Travel Weekly | April 19, 2024

A proposal to lower credit card fees could have the unintended consequence of reducing travel by cutting into the funds that support loyalty programs, data from the U.S. Travel Association shows. Read More

News / Technology

How airlines are thinking about technology investment in 2024

By Linda Fox | April 11, 2024

A study from Amadeus reveals 64% of airlines are expecting to spend more on technology in 2024, with 46% of low-cost carriers anticipating a moderate increase and 54% of full-service carriers expecting... Read More

News / Technology

IHG enlists Google for AI travel planning tool

By Linda Fox | April 9, 2024

As part of an expanded partnership with Google Cloud, IHG Hotels & Resorts is launching a generative AI-powered travel planning service to help guests book stays with the group's One Rewards app. Read More

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