Loyalty

News / Online

Is there untapped potential in hospitality subscriptions?

By Morgan Hines | August 5, 2024

Travelers’ increased interaction with a brand could lead to high customer lifetime value - that’s where a hospitality subscription could provide real value as a stepping stone, experts say. Read More

Opinion / Online

Why the travel industry should buy into the experience economy

By Erika De Santi - WeRoad | August 2, 2024

Co-founder and chief of experience at WeRoad, Erika De Santi, shares why the travel industry should buy into the experience economy. Read More

News / Online

Booking Holdings touts alternative accommodation growth, success on social media

By Mitra Sorrells | August 1, 2024

Booking Holdings said its alternative accommodation business is growing faster than its overall business and now has 7.8 million listings globally, up about 11% year over year. Read More

News / Distribution

The power of data and AI for effective distribution and digital marketing in hospitality

By Mitra Sorrells | August 1, 2024

Cloudbeds’ Sebastien Leitner and Mirai’s Javier Delgado discuss how technology can help hoteliers create a great experience for guests that keeps them coming back. Read More

News / Online

How fintech companies are progressing in the travel space

By Linda Fox | August 1, 2024

Whether they believe they can remove friction and/or offer something better than existing travel companies, payment specialists and financial institutions are looking to increase their stake in the... Read More

News / Online

SparkToro's Rand Fishkin on Google, zero-click content and why loyalty is the key to travel marketing

By Mitra Sorrells | July 30, 2024

Spurred by SparkToro's recent analysis of search behavior on Google in both the United States and Europe, PhocusWire talked to Fishkin about digital marketing trends and his advice for the travel... Read More

Interview / Online

CEO Spotlight: Nadia Omer of AirAsia MOVE

By Mitra Sorrells | July 12, 2024

Previously known as AirAsia Superapp, AirAsia MOVE is the online travel agency brand of Capital A, which also operates AirAsia airline. AirAsia MOVE and fintech brand BigPay constitute MOVE Digital,... Read More

News / Technology

Major Japanese credit card issuer enters travel space

By Morgan Hines | July 11, 2024

SMBC Group's Sumitomo Mitsui Card, a credit card issuer in Japan, has partnered with Hopper’s B2B division Hopper Technology Solutions (HTS) to create a travel loyalty portal to benefit cardholders. Read More

News / Online

Loyalty platform Heymax.ai raises $2.6 million in seed funding

By Mileva Sapic | July 2, 2024

Loyalty platform Heymax.ai plans to help customers earn one free vacation every year by allowing them to earn Max Miles from their everyday purchases. Read More

News / Technology

Technology feeds innovation boom for hospitality at HITEC 2024

By D.J. Catron | June 26, 2024

As travel companies shift from marveling at the surging potential of artificial intelligence, a walk across the Charlotte Convention Center’s massive exhibit hall showed countless examples of how... Read More

News / Online

Expedia Group’s next chapter – “Back to growth”

By Mitra Sorrells | June 24, 2024

Expedia Group's chief commercial officer and president of travel partners and media, Greg Schulze, explained the company's plans to fuel growth during a session at Phocuswright Europe. Read More

News / Technology

Canary Technologies raises $50M to accelerate AI for hospitality guest engagement

By Mitra Sorrells | June 12, 2024

Canary works with more than 20,000 hoteliers around the world, including many that are part brands such as Wyndham, Marriott, Hilton and Four Seasons. Read More

News / Technology

Booking.com and Flight Centre on measuring generative AI’s efforts to make travel better

By D.J. Catron | June 12, 2024

At Phocuswright Europe experts from Booking.com and Flight Centre Travel Group weigh in on how generative AI is changing the travel industry. Read More

From Our Partners / Technology

Are you harnessing your property’s full potential?

By Mews | June 10, 2024

The hospitality industry is shifting toward a more dynamic, experience-led model, driven by technology and a willingness to rethink traditional spaces and services. Read More

News / Online

Gen Z, millennials less interested in loyalty travel, OAG survey finds

By Morgan Hines | June 7, 2024

OAG’s North American survey included 2,000 travelers with intent to analyze services including rewards programs and ticket inclusions and how those might be driving purchasing habits. Read More

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