Expedia is fighting a major social media and PR fire after one of highest profile tech blogs on the planet slammed the agency for poor customer service.... Read More

Budget Center, a mash-up of budget-oriented travel domains. launched an interim website, BudgetAirlines.com, featuring Kayak metasearch. And, oh yes, the website has Google AdSense, too.... Read More

HomeAway released its 2009 annual report for the UK earlier today, boasting encouraging figures in terms of traffic, booking enquiries and sign-ups.... Read More

With controversy still swirling about Kevin Smith's removal from a Southwest Airlines flight, the director kept up the pressure after the airline published a blog post about the incident, defending its 25-year-old Customer of Size policy and hoping to contain the damage.... Read More

A pundit has the right to cast a critical eye over a business, even if the founders are proven entrepreneurial billionaires.... Read More

Fresh from being cited by Google as a key competitor, Kayak is rolling out its trip planning tool to the UK market this week and also unveiling a major upgrade to its iPhone app.... Read More

Social Media has only one constant – and that is change. So how on earth do you keep up?... Read More

Some folk in Connecticut, US, will be scratching their heads as feverishly as they are digging their way through the snow after Google named the metasearch firm Kayak on its list of competitors.... Read More

Hot on the heels of my Winning Airline Twitter Strategies post is a story hot off the Twitter feed.... Read More

What you missed on Tnooz this week, Sunday 7 February to Saturday 13 February 2010.... Read More

Talking about technology standards can be mind-numbingly boring, and I should know – I talk about them all the time.... Read More

The TSA is upgrading its explosive trace-detection equipment at airport checkpoints by tapping into funding from last year's federal jobs' stimulus law.... Read More

Hopes of continuing the open source travel content project Earth.org appear to have come to an end with the site disappearing into the digital ether this week.... Read More

Updated story included... Eurostar has recognised the communication screw-ups that took place during its calamitous mechanical failure before Christmas and is rolling out what it says are "major improvements".... Read More

What do financial institutions and European regulators have in common? Both appear to be key groups of people impacting on the lives of anyone in the GDS community.... Read More