The travel giant is growing its in-person marketing training - dubbed Ctrip Hotel University - to hotels outside China.... Read More

UserReplay and Dnata present the key customer experience challenges for the travel industry in 2019 and how a move to a technical product e-commerce model holds the key to success. ... Read More

The Destination X study from Amadeus spoke to 1,000 travelers about their frustrations with services and products, as well as how to access them.... Read More

Tokyo-based travel agency F-ness issued the Lufthansa air ticket using a platform developed by Verteil Direct Connect.... Read More

As the travel planning process increases in complexity, hoteliers need to find ways to engage their best potential guests across multiple touch points and across all devices, especially mobile.... Read More

Egencia is rolling out platform updates to benefit both business travelers and travel managers.... Read More

Age-old guidebook-turned-digital travel content brand Lonely Planet buys ArrivalGuides as it looks to forge B2B partnerships.... Read More

Two of China's biggest digital brands - Baidu and Ctrip - are collaborating in a bid to develop "intelligent tourism" in the country.... Read More

Just as the taxi business was slow to make changes with the proliferation of the on-demand economy, airlines' lack of innovation in the baggage handling area may be setting themselves up for the same fate: Their customers will look for new alternatives.... Read More

William Bao Bean of SOSV, Lio Chen of Plug & Play and Margaret Feng of Ctrip's Oasis Lab talk to us about China's startup ecosystem.... Read More

Startups are mounting fresh challenges to both traditional hotels, whose forays into the home-rental space have met with mixed results, and to a maturing Airbnb, which is showing signs of evolving its property management role.... Read More

A look at the four most notable trends and stories that are impacting the U.S. airline segment in 2019.... Read More

TourRadar's "Tour the World" campaign, with help from Google Zoo, is intended to introduce a new audience to its services as an online travel agency for multiday tours.... Read More

Removing manual process (such as cash) and historic (perhaps unfair) relationships between supplier and the concierge as intermediary should ultimately benefit the consumer.... Read More

We ask if distribution technology in use today has been designed with goals that are out of alignment with hotelier’s best interests... Read More