Uber is reportedly handing out refunds or credits on a case-by-case basis after facing a social media firestorm on New Year's eve over its "surge pricing" for on-demand car service.... Read More

A high to end the year with for Kayak, moving into fourth spot in the list of leading travel websites in the US, ahead of Travelocity and just behind Orbitz.... Read More

Similar to most up-and-coming technologies, there is much confusion as to what something like Big Data really means and how it can help make the customer experience better and lead to more sales.... Read More

TLabs Showcase on travel startups featuring Germany-based HotelMaps, an interactive map platform to find accommodation around the world.... Read More

Most would consider it a luxury to have the opportunity to retreat from the rat-race for a week and create something.... Read More

Cruise holidays are increasingly booked online according to the latest research from Travelzoo demonstrating a shift in consumer behaviour... Read More

American Airlines parent de-listed, Agent web usage report shows mobile push, ARC names new chairman, Cheapflights ad complaint upheld... A round-up of other stories from across the industry.... Read More

Post-Christmas ad campaigns kicking in and having an effect with Thomson taking a massive jump in share of web traffic to leading UK travel websites.... Read More

Kayak, mulling an exit strategy, added someone to its board who has executed one -- Brian Sharples of HomeAway.... Read More

Google has been taking a lot of heat for placing Google Flight Search results above all organic results, but although Bing has largely flown under the radar, it takes preferencing even a step further than Google does.... Read More

Online travel agency TravelRepublic says there will be no change to its strategy or staff line-up following its sale to Dnata Worldwide Travel at the end of December... Read More

What does this all this mean for the wider travel industry? How do XML schema and ontologies connect? Why does it matter? Should you care?... Read More

TLabs Showcase on travel startups featuring Columbia-based Inbed.me, a social booking site for hostels, couches and other budget accommodation providers.... Read More

Data trends on cheapest hotel rates as well as median rate for three months of three, four and five star hotels across some of the major cities in Asia.... Read More

Maps of India is slipping further behind TripAdvisor in the list of leading travel websites in India.... Read More