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Sky high loyalty: New ways airlines and travel companies can soar

By Viewpoints | December 18, 2012

Given enough time mentors and mentees invariably swap roles. Students become the teachers. Industries operate under similar cycles. No truer is that the case then when it comes to loyalty programs and... Read More

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The Scan: WAYN changes its relationship status, and more travel tech news

By Sean O'Neil | December 7, 2012

WAYN, British Airways, Carlson Wagonlit (CWT), JetBlue, CheapOair, Rotana, Scoot, Minube, Magnuson Hotels, MarryAbroad, RateTiger, and Mahindra, all appear in our roundup of the stories making news and... Read More

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Travel dreamers beware: Fake Instagram accounts offering free flights

By Nick Vivion | November 6, 2012

Fake Instagram accounts have been created for JetBlue, American Airlines, and Delta Airlines, some garnering thousands of follows. Read More

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The Scan: TripAdvisor's "Show Prices" tool is open to hotel owners, and other travel tech news

By PhocusWire | October 15, 2012

TripAdvisor, Ryanair, Jumeirah, CTrip, Jetblue, Korean Air, Delta, Dubai, South Africa, and Google Maps all appear in our roundup of the stories making news and driving opinion on 15 October. Read More

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Race to provide wifi on planes gets interesting as JetBlue unveils free service

By Linda Fox | September 19, 2012

Just as airline ancillary revenue was reaching significant proportions, more than 10% of total earnings for a number of US carriers, and someone goes and throws a spanner in the works Read More

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Morning Scan: Billing giant Kale rebrands as Accelya and other travel tech news

By Sean O'Neil | August 13, 2012

Kale Consultants is re-branding itself as Accelya. The combined operation will handle accounting and billing between travel agents and airlines for more than 100 airlines and earn $110 million a year in... Read More

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Airlines with the most followers on Twitter and why it matters

By Viewpoints | July 13, 2012

Twitter is now a key channel for airlines to communicate with their customers Read More

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Airlines and online retailers in and outside of travel - a golden opportunity?

By Viewpoints | May 31, 2012

Last week I flew on Delta from New York's JFK back to Seattle, and for the first time experienced the new deal between Delta, Amazon, and Gogo. Read More

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Back to basics - Looking again at using Twitter for travel brands

By Viewpoints | April 23, 2012

As we all know, Twitter is a fantastic and still growing tool for travel brands looking to communicate with potential customers. Read More

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Delta wins out in Twitter response times analysis

By Linda Fox | April 11, 2012

Airlines have in the main embraced social media although in some cases perhaps because they have been forced to respond to some vociferous consumer conversations Read More

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Innovative ways airlines are using the new Facebook Timeline

By Viewpoints | April 9, 2012

We recently talked about the Eight steps to driving results for travel brands from the new Facebook Timeline, highlighting some key aspects of the new layout for brands. Read More

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JetBlue redesigns websites and debuts iPhone app with personalization touch

By Dennis Schaal | February 6, 2012

JetBlue redesigned JetBlue.com and its mobile website, and also introduced an iPhone app -- emphasizing personalization in them all. Read More

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American closes in on Delta - Top US travel sites, December 24 2011

By PhocusWire | December 30, 2011

Delta is just 1.5% market share ahead of American Airlines in list of leading airline websites in the US, although market leader Southwest still has double the traffic of its nearest rival. Read More

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SouthWest and Delta pull ahead - Top US travel sites, October 15 2011

By PhocusWire | October 19, 2011

Carrier SouthWest has almost a quarter of all traffic to airline websites in the US this week, with Delta also commanding a 14% share of the category. Read More

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Southwest and Delta press ahead - Top US travel sites, October 1 2011

By PhocusWire | October 4, 2011

Both Delta and Southwest increased their market share in the list of top airline websites in the US this week. Read More

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