IT Services

Revenues down at Travelport amid Russian regulator stalling sale
News / Distribution
Revenues down at Travelport amid Russian regulator stalling sale
By Kevin May | May 11, 2019
Travelport's proposed move to return to private ownership has hit a hurdle in the shape of getting approval from the authorities in Russia. Read More
Why network performance monitoring is critical to the hospitality industry
Opinion / Technology
Why network performance monitoring is critical to the hospitality industry
By Adam Edwards - AppNeta | May 9, 2019
For hoteliers, it's not just about delivering Wi-Fi technology to guests: Connectivity also plays a major role in driving the success of major brands throughout the hospitality industry from an... Read More
Using tech to overhaul one of the most troublesome parts of the travel experience
News / Technology
Using tech to overhaul one of the most troublesome parts of the travel experience
By Mitra Sorrells | May 8, 2019
Dubai Airports' Michael Ibbitson explains how the facility is using technology to provide exceptional customer service for the nearly 90 million passengers that pass through it each year.   Read More
Is Latin America prepared for China's booming tech investments?
Notated News / Technology
Is Latin America prepared for China's booming tech investments?
By Natalia Cote-Munoz and Lorand Laskai - Americas Quarterly  | May 2, 2019
Investment by China-based companies in South American infrastructure and emerging tech brands is both an opportunity and a challenge for the region. Read More
Datalex suspends shares as it continues review process over accounts
News / Distribution
Datalex suspends shares as it continues review process over accounts
By Linda Fox | May 1, 2019
The Ireland-based airline retail tech company stopped trading today on the Irish Stock Exchange, Euronext Dublin. Read More
Middle East, part 4: Aviation innovation
News / Technology
Middle East, part 4: Aviation innovation
By Mitra Sorrells | April 29, 2019
For the final piece in our monthlong series on the Middle East, we take a look at innovations in the airline sector. Read More
PwC opinion IoT for hospitality
Opinion / Technology
Why IoT is the “smart” solution for the hospitality industry
By Rob Mesirow and Jennie Blumenthal – PwC | April 18, 2019
IoT solutions can provide many benefits for the hospitality industry, including more efficient asset tracking and utilization, lowered energy costs and a better experience for guests.   Read More
Task management automation takes hold in hospitality
From Our Partners / Technology
Task management automation takes hold in hospitality
By PhocusWire | April 17, 2019
After many years of focusing IT spend on guest-facing technologies, hoteliers are increasingly adopting task management automation solutions designed to support staff and streamline operations. Read More
Expedia-AI-ML
News / Technology
How Expedia is using deep learning to improve the hotel booking process
By Linda Fox | April 12, 2019
Expedia Partner Solutions is using deep learning models to improve the hotel booking process for partners and - ultimately - the end consumer. Read More
Berger Volara on Alexa mistakes
Opinion / Technology
Lessons learned from a failed Amazon Alexa deployment
By David Berger - Volara | April 10, 2019
The success of Amazon Alexa for hospitality depends largely on how it is deployed, argues Volara CEO David Berger. Read More
Local payment strategy unlocks travel's potential in the Middle East
News / Technology
Local payment strategy unlocks travel's potential in the Middle East
By Siew Hoon Yeoh - WebInTravel | April 4, 2019
Three forces – a young demographic, an aspirational market of travellers and strong mobile adoption – illustrate that the future for online and mobile payments is bright in the Middle East. Read More
Amadeus CEO on how to manage the speed of innovation in travel
News / Technology
Amadeus CEO on how to manage the speed of innovation in travel
By Mitra Sorrells | April 4, 2019
Amadeus' Luis Maroto spoke about the pace of innovation in travel and finding the right talent to address that challenge during an interview at the World Travel and Tourism Council's Global Summit in... Read More
customer data platform hype
Opinion / Technology
Customer data platforms in travel: Worthy of the hype?
By Valerio Fuschini - Carlson Wagonlit Travel | April 4, 2019
With the increasing competition for customers, TMCs are crying out for cross-functional windows into traveler data, but are customer data platforms the answer? Read More
A simple switch keeps consumers’ credit card numbers safe - and builds loyalty
From Our Partners / Technology
A simple switch keeps consumers’ credit card numbers safe - and builds loyalty
By Jim Pratt - WEX Corporate Payments  | April 4, 2019
Traditionally, consumer card details have been handed over to a booking agent, then to an airline or a hotel receptionist. Unfortunately, fraudulent activity could happen at any stage. Read More
Middle East countries accelerate quantum computing research
Notated News / Technology
Middle East countries accelerate quantum computing research
By Alicia Buller - Computer Weekly  | April 1, 2019
Universities in Saudi Arabia, Qatar and the United Arab Emirates have launched quantum computing research groups to cultivate homegrown knowledge of the tech. Read More
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