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Expedia promises investigation over bait and switch allegation

By Kevin May | August 30, 2016

Expedia Inc says it will look in to whether its own regulations were followed correctly after being accused of a "bait and switch" scam. A California, US-based property, Buckeye Tree Lodge And Sequ Read More

News / Distribution

In a first, Expedia promotes a hotel’s loyalty rates and rewards program

By Sean O'Neil | August 23, 2016

Expedia, Inc., is the first online travel intermediary to begin displaying a hotel chain's discounted loyalty rates next to standard rates. It's also the first to cheerlead for a hotel's own loyalty p Read More

News / Distribution

Travel agency group hits back at European hotels over distribution criticism

By Kevin May | July 27, 2016

European hotels should consider the effort that online travel agencies put into the marketplace before rubbishing the system. That's the strong response from the European Technology and Travel Serv Read More

News / Distribution

Chinese outbound travelers confirm preference for mobile web over apps

By Martin Cowen | July 19, 2016

The fifth edition of hotels.com's Chinese International Travel Monitor shows that online travel agents are the dominant booking channel for overseas trips from China. The results are based on the r Read More

News / Technology

You're not coming on this trip, dearest, but luckily I've got my phone [INFOGRAPHIC]

By Kevin May | June 3, 2016

Ouch!! Or a sign of the times? Travellers would rather take their mobile device on a trip than a loved one. That's one of the findings from a huge survey of almost 10,000 leisure travellers around Read More

News / Distribution

The Montcalm Mystery - comparison widgets, Booking.com and a PR fail

By Kevin May | February 22, 2016

The idea of being able to compare rates from online travel agencies on a hotel website seems to get folk hot under the collar at the moment. Triptease has the comparison widget at the heart of its Read More

News / Online

Priceline Group spent $2.8 billion on online advertising in 2015

By Kevin May | February 18, 2016

Little wake-up call shared today by the Priceline Group for consumer-facing startups thinking they can challenge the big boys and girls of the online travel world. In its fourth quarter and full ye Read More

From Our Partners / Technology

Big data: from an investment decision to business as usual

By Sponsored Content | January 7, 2016

The success of the Hotels.com online booking platform is based on the power of data being harnessed every step of the way. NB: This is a viewpoint by Thierry Bedos (pictured above), chief technolog Read More

News / Distribution

Expedia-Orbitz deal gets a high profile naysayer

By Kevin May | August 6, 2015

Almost seven months since the proposed acquisition was first announced, a major lobbying group has come out against Expedia-Orbitz deal. The American Hotel and Lodging Association says it registeri Read More

News / Technology

China's tech-savvy millennials cruise into the spotlight

By Martin Cowen | July 20, 2015

Hotels.com has released its annual Chinese International Travel Monitor (CITM), which identifies millennials as the key emerging trend. The importance of millennials, or Generation Y, or those aged Read More

News / Distribution

Expedia joins Booking.com to scale back on hotel rate parity

By Kevin May | July 1, 2015

Expedia is to axe clauses relating to rate parity in contracts with all its European hotel customers. In what could be seen as another landmark moment in the ongoing rate parity debate in Europe, E Read More

News / Distribution

Brand versus product: the rise of the travel meta brand

By Viewpoints | November 19, 2014

Sorry brand marketers, the travel industry has moved on. It is no longer sufficient to spend millions of pounds advertising your airline or hotel chain on TV or radio… or even online. Not only a Read More

News / Online

Expedia Inc's Hotels.com regrets its SEO email to travel bloggers

By Sean O'Neil | October 27, 2014

Earlier this month, some travel bloggers received a message from a person with an e-mail address at the online travel agency Hotels.com. It had an intriguing offer. The final sentence, including it Read More

News / Technology

How travel brands are using platform discrimination to adjust pricing

By Nick Vivion | October 27, 2014

A recent research report out of Northeastern University has looked at a few travel brands to determine how pricing is impacted by various characteristics of a particular user's session. The statist Read More

News / Technology

Test and see: how mobile at a global hotel powerhouse is boosting the bottom line

By Pamela Whitby | September 18, 2014

One thing we hear a lot of in the hospitality industry is that service and customer experience is where it begins and ends. We also hear that hotels have a unique and powerful advantage over OTAs a Read More

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