Hotel Industry News

PhocusWire's in-depth coverage of the hotel sector, featuring news, analysis, interviews, research and more on B&Bs, hotels, guesthouses and other property types.

The hotel sector is undergoing significant transformation, powered by new technologies, evolving guest expectations, and a renewed focus on direct booking and operational efficiency. PhocusWire delivers the latest hotel industry news, covering the strategies and innovations shaping the future of global hospitality.

Hotel chain developments, hospitality trends, and market shifts

Stay updated on how hotel brands are expanding, restructuring, and embracing digital platforms to elevate the guest experience. From contactless check-in and AI-powered pricing to loyalty evolution and branded residential offerings, our coverage tracks the industry’s response to changing demand and competitive pressure.

WEBINAR REPLAY! Guest Experience in 2020: Behavior, service recovery and business impact
News / Technology
WEBINAR REPLAY! Guest Experience in 2020: Behavior, service recovery and business impact
By PhocusWire | December 5, 2019
By opening the lines of communication with guests and improving service, hotels have a huge opportunity to separate themselves from the competition and drive real business results. Read More
VIDEO: Sift - Launch pitch Phocuswright Conference 2019
Interview / Technology
VIDEO: Sift - Launch pitch Phocuswright Conference 2019
By PhocusWire | December 5, 2019
Dynamic Friction can assist efforts to reduce longstanding problems like false positives and growing problems like account takeovers. Read More
How I Got Here, episode 15 - Steve Kaufer of TripAdvisor
Interview / Online
How I Got Here, episode 15 - Steve Kaufer of TripAdvisor
By Kevin May | December 5, 2019
TripAdvisor is one of the pioneering brands in online travel, no question about it. CEO Steve Kaufer gives the inside story - the ups and the downs - to David Litwak of Mozio and PhocusWire's Kevin May. Read More
VIDEO: OYO's Ritesh Agarwal on growth and plans to address hotel owners’ concerns
News / Online
VIDEO: OYO's Ritesh Agarwal on growth and plans to address hotel owners’ concerns
By Mitra Sorrells | December 4, 2019
OYO CEO Ritesh Agarwal speaks about the company's growth and priorities for the coming year at The Phocuswright Conference. Read More
VIDEO: Nezasa - Launch pitch Phocuswright Conference 2019
Interview / Technology
VIDEO: Nezasa - Launch pitch Phocuswright Conference 2019
By PhocusWire | December 4, 2019
Incremental selling of personalized trips: from static to live itineraries. Read More
WEBINAR REPLAY! Rate integrity: Are bedbanks the problem or solution?
News / Distribution
WEBINAR REPLAY! Rate integrity: Are bedbanks the problem or solution?
By PhocusWire | December 3, 2019
Many hoteliers welcomed Amoma’s collapse, but some OTAs are still selling opaque rates intended for other channels such as tour operators. Read More
VIDEO: Mystifly - Launch pitch at Phocuswright Conference 2019
Interview / Online
VIDEO: Mystifly - Launch pitch at Phocuswright Conference 2019
By PhocusWire | December 3, 2019
This disruptive travel product - C2 - enables OTAs and travel intermediaries to redefine their customer experience. Read More
Google's playbook to become a Super App in travel
Opinion / Online
Google's playbook to become a Super App in travel
By Mario Gavira | December 2, 2019
Combine a global army of local experts with Google’s unlimited capacity to track movements of all its Maps users and you get the picture: a rapidly expanding database of the nearly entire human... Read More
Nobody wants to be a support ticket - power of real-time comms and service recovery
From Our Partners / Technology
Nobody wants to be a support ticket - power of real-time comms and service recovery
By Ford Blakely - Zingle | December 2, 2019
In our real-time economy, even the slightest delay or missed expectation can be the difference between a positive or negative guest experience. Read More
tripadvisor-reviews-feedback
News / Online
Travelers more likely to convert if owners respond to reviews
By Linda Fox | November 29, 2019
Research from TripAdvisor shows the benefit of responses from hotels and restaurants to reviews. Read More
VIDEO: Amadeus - Summit pitch runner-up at Phocuswright Conference 2019
Interview / Technology
VIDEO: Amadeus - Summit pitch runner-up at Phocuswright Conference 2019
By PhocusWire | November 29, 2019
Amadeus for Developers empowers innovators to build AI-driven travel solutions by offering open powerful machine learning predictive models. Read More
VIDEO: OccasionGenius - Summit pitch runner-up at Phocuswright Conference 2019
Interview / Startups
VIDEO: OccasionGenius - Summit pitch runner-up at Phocuswright Conference 2019
By PhocusWire | November 29, 2019
Gain access to a premium database of upcoming events to capture and engage the experiential consumer. Read More
VIDEO: Google on machine learning having an impact on online travel
News / Technology
VIDEO: Google on machine learning having an impact on online travel
By Linda Fox | November 28, 2019
A Tech Talk from Google at the Phocuswright Conference 2019 highlights areas where machine learning can improve operations for travel companies. Read More
VIDEO: Despegar's CEO on growth and navigating regional challenges
News / Distribution
VIDEO: Despegar's CEO on growth and navigating regional challenges
By Mitra Sorrells | November 28, 2019
Despegar CEO Damian Scokin discussed the Latin American OTA's plans for continued growth, including new products and partnerships, during an interview at The Phocuswright Conference. Read More
hotel-distribution-phocuswright-conf-2019
News / Distribution
VIDEO: Hotels hold fast to direct distribution and the power of loyalty schemes
By Linda Fox | November 27, 2019
Perhaps a semblance of calm has arrived in the hotel distribution landscape as large hotel groups become more comfortable with their third-party strategies. Read More
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