Hotel Industry News

PhocusWire's in-depth coverage of the hotel sector, featuring news, analysis, interviews, research and more on B&Bs, hotels, guesthouses and other property types.

The hotel sector is undergoing significant transformation, powered by new technologies, evolving guest expectations, and a renewed focus on direct booking and operational efficiency. PhocusWire delivers the latest hotel industry news, covering the strategies and innovations shaping the future of global hospitality.

Hotel chain developments, hospitality trends, and market shifts

Stay updated on how hotel brands are expanding, restructuring, and embracing digital platforms to elevate the guest experience. From contactless check-in and AI-powered pricing to loyalty evolution and branded residential offerings, our coverage tracks the industry’s response to changing demand and competitive pressure.

selfbook-amex-ventures
News / Startups
American Express invests in hotel payment startup Selfbook
By Mitra Sorrells | December 8, 2022
Along with the investment, Selfbook says it is exploring collaboration with American Express on things such as streamlining payments and helping hotels expand their offerings. Read More
mobile app use travel
News / Online
How travel brands are prioritizing mobile app engagement
By Kathryn Walson | December 7, 2022
Companies like Expedia, Booking, Tripadvisor, CWT and more are using their apps to drive loyalty and provide personalization. Read More
terrapay-phocuswright-conference-studio
News / Technology
Video: TerraPay on expanding its payment solutions for travel
By PhocusWire | December 7, 2022
TerraPay's vice president of payments, Koert Grasveld, explains the company’s solutions and future ambitions.   Read More
Major trends for hoteliers to watch in 2023
From Our Partners / Online
Major trends for hoteliers to watch in 2023
By Duetto | December 7, 2022
Duetto explains why hoteliers should expect more tech adoption, changes to business travel and the continuation of shorter booking windows. Read More
Amex GBT and Traxo pilot tech to capture out-of-channel booking data
News / Technology
Amex GBT and Traxo pilot tech to capture out-of-channel booking data
By Linda Fox | December 6, 2022
Amex GBT is using Traxo's Filter technology to capture out-of-policy bookings and bring the data back into its own systems. Read More
phocuswright-conference-hotel-panel-22
News / Online
Hospitality execs on competing with rentals, driving more loyalty
By Mitra Sorrells | December 6, 2022
In a session at The Phocuswright Conference, hospitality executives say they need to better understand consumer wants and needs – and to communicate more effectively about why their properties are the... Read More
Oyo restructuring India
News / Online
OYO restructures to scale up hotels and homes business
By Kathryn Walson | December 5, 2022
The India-based company is adding 250 employees to partner-relationship management and business development teams. Read More
TripStax adds hotel booking capabilities with acquisition of Hotelzon
News / Technology
TripStax adds hotel booking capabilities with acquisition of Hotelzon
By Linda Fox | December 5, 2022
The acquisition of Hotelzon is the second this year for TripStax after its purchase of corporate booking startup TapTrip this summer. Read More
TTC launches carbon fund to reach net zero
News / Technology
TTC launches carbon fund to reach net zero
By Linda Fox | December 5, 2022
After a year of reviewing possible routes towards achieving net zero by 2050, The Travel Corporation (TTC), whose brands include Trafalgar Tours, Contiki Tours and Uniworld River Cruises, opted for the... Read More
forbes travel guide jerne partnership content creators
News / Online
Forbes Travel Guide partners with Jerne for influencer marketing
By Kathryn Walson | December 5, 2022
The integrated partnership grants FTG’s 2,000 hotels, restaurants and spas access to Jerne’s technology that facilitates relationships with influencers and creators. Read More
worldline-payment-strategy-article
From Our Partners / Technology
Payments power travel companies to new destinations
By Laurie Gablehouse - Worldline | December 5, 2022
It took a global pandemic for many travel and hospitality companies to realize that without resilient and transparent payment processes their business might not be able to survive. Read More
celitech-launch-phocuswright-conference-22
Interview / Technology
Video: Celitech – Phocuswright Conference Launch innovator
By PhocusWire | December 2, 2022
Celitech is a connectivity platform for global travel providers and travelers, providing service in more than 160 countries.   Read More
Travelers’ demand for experiences requires industry rethink
News / Online
Travelers’ demand for experiences requires industry rethink
By Kathryn Walson | December 1, 2022
Industry experts are convening this week at the World Travel and Tourism Council’s Global Summit 2022 in Riyadh, Saudi Arabia. Read More
resortpass-26m-funding
News / Startups
ResortPass lands $26M to expand "daycation" access globally
By Kathryn Walson | November 30, 2022
The round was co-led by Declaration Partners and 14W, with participation from existing lead investor CRV and new investors including celebrities Gwyneth Paltrow and Jessica Alba.  Read More
expedia-kern-pcw-2022
News / Online
Expedia's Kern on changing perceptions of its role in travel
By PhocusWire | November 30, 2022
Expedia Group's Peter Kern discusses the company's recent technology, loyalty and sustainability moves at The Phocuswright Conference 2022. Read More
The Phocuswright Conference 2026