Hotel Industry News

PhocusWire's in-depth coverage of the hotel sector, featuring news, analysis, interviews, research and more on B&Bs, hotels, guesthouses and other property types.

The hotel sector is undergoing significant transformation, powered by new technologies, evolving guest expectations, and a renewed focus on direct booking and operational efficiency. PhocusWire delivers the latest hotel industry news, covering the strategies and innovations shaping the future of global hospitality.

Hotel chain developments, hospitality trends, and market shifts

Stay updated on how hotel brands are expanding, restructuring, and embracing digital platforms to elevate the guest experience. From contactless check-in and AI-powered pricing to loyalty evolution and branded residential offerings, our coverage tracks the industry’s response to changing demand and competitive pressure.

Levenverse hotel room
News / Online
Travel companies explore metaverse with eye on future
By Kathryn Walson | January 10, 2023
Some travel and hospital companies are getting in on the ground floor of the metaverse to take a lead role while it is still in its infancy. Read More
Former Expedia exec wants to reward people for exploring the world
News / Startups
Former Expedia exec wants to reward people for exploring the world
By Linda Fox | January 10, 2023
HyperSQ wants to reward travelers for traveling and create a more targeted approach to marketing for travel companies. Read More
Cendyn names new CEO
News / Technology
Cendyn names new CEO
By Linda Fox | January 9, 2023
Blaha brings “executive-level experience” to the role from previous positions at technology companies including Khoros, Lone Wolf Technologies, PeopleAdmin and Aptean. Read More
Away Together main 2
Interview / Startups
STARTUP STAGE: Away Together aims to elevate guest experience
By Kathryn Walson | January 9, 2023
The Away Together platform allows for accommodations to communicate with their guests as well as for guests to communicate with one another. Read More
kohlmayr-roukas-phocuswire-studio-pc22
News / Distribution
Key components of modern hotel technology and revenue strategies
By Mitra Sorrells | January 5, 2023
IDeaS' Klaus Kohlmayr and Hudson Crossing's George Roukas share how they would design distribution and revenue management if they operated a hotel. Read More
amadeus-fintech-opinion
Opinion / Technology
Travel fintech trends to watch in 2023
By David Doctor - Amadeus | January 4, 2023
Travel companies are prioritizing investment in payments and fintech, recognizing that innovation in these areas can be an important differentiator for their brands. Read More
rategain-acquires-adara
News / Technology
RateGain rounds out offering with acquisition of Adara
By Linda Fox | January 3, 2023
The combination of RateGain and Adara will offer travel companies travel intent data as well as pricing and inventory intelligence. Read More
Top travel industry predictions for 2023
News / Online
Top travel industry predictions for 2023
By Kathryn Walson | January 3, 2023
As we begin 2023, executives in the travel industry describe the developments they foresee in the next 12 months.  Read More
sabre-innovation-launch-pc22
Interview / Technology
Video: Sabre - Phocuswright Conference Launch innovator
By PhocusWire | January 3, 2023
Sabre Hospitality president Scott Wilson explains the company’s new SynXis Retail Studio solution. Read More
How payments can unlock value, remove friction in travel
News
How payments can unlock value, remove friction in travel
By Linda Fox | December 22, 2022
Uplift's Brian Barth, Worldline's Laurie Gablehouse and Paul Beukers from Katanox discuss developments in payments from wallets and crypto to loyalty and embedded finance at The Phocuswright Conference. Read More
Video: Rezme - Phocuswright Conference Launch innovator
Interview / Startups
Video: Rezme - Phocuswright Conference Launch innovator
By Kathryn Walson | December 21, 2022
Rezme's Cherry is a browser extension app and mobile app that intercepts users on online travel agency websites and redirects them to property websites. Read More
TravelgateX acquires chatbot specialist Quonversa
News / Technology
TravelgateX acquires chatbot specialist Quonversa
By Linda Fox | December 20, 2022
The acquisition, which is TravelgateX's second this year, will further improve process optimization and product selection for TravelgateX partners. Read More
VIDEO: Mobi - Phocuswright Conference launch innovator
Interview / Technology
VIDEO: Mobi - Phocuswright Conference launch innovator
By PhocusWire | December 20, 2022
Mobi is a B2B trip planning technology company offering two products - Agent for travel suppliers and Agent for Agents for travel agents. Read More
Asia panel PCW 2022
News / Online
How travel is rebounding in Asia without China
By Kathryn Walson | December 20, 2022
In the panel “Around Asia: Hello, New World,” key players in the industry discuss their observations and predictions for the region, including the takeoff of autonomous vehicles, electric aircraft and... Read More
VIDEO: Chargeback Gurus on tackling rising chargebacks in travel
From Our Partners / Online
VIDEO: Chargeback Gurus on tackling rising chargebacks in travel
By PhocusWire | December 19, 2022
In an interview at the PhocusWire studio, Chargeback Gurus' Marty Williams explains some of the factors that contribute to credit card fraud. Read More