Hotel Industry News

PhocusWire's in-depth coverage of the hotel sector, featuring news, analysis, interviews, research and more on B&Bs, hotels, guesthouses and other property types.

The hotel sector is undergoing significant transformation, powered by new technologies, evolving guest expectations, and a renewed focus on direct booking and operational efficiency. PhocusWire delivers the latest hotel industry news, covering the strategies and innovations shaping the future of global hospitality.

Hotel chain developments, hospitality trends, and market shifts

Stay updated on how hotel brands are expanding, restructuring, and embracing digital platforms to elevate the guest experience. From contactless check-in and AI-powered pricing to loyalty evolution and branded residential offerings, our coverage tracks the industry’s response to changing demand and competitive pressure.

Try before you buy: How augmented reality can drive travel bookings
From Our Partners / Technology
Try before you buy: How augmented reality can drive travel bookings
By Cathy Walsh | November 9, 2023
While traditional online travel marketing such as video targets a largely passive audience, augmented reality inspires engagement via immersive content worth sharing.  Read More
Microsoft and Tripadvisor on what OpenAI’s DevDay product announcements mean for travel
News / Technology
Microsoft and Tripadvisor on what OpenAI’s DevDay product announcements mean for travel
By Mitra Sorrells | November 8, 2023
In PhocusWire's fourth Let's Hear It! LinkedIn Audio event, Tripadvisor head of data Rahul Todkar and Microsoft regional vice president for advertising Pablo Laucirica unpack the meaning of OpenAI's... Read More
Improve bookings with personalization: 3 strategies to try
From Our Partners / Online
Improve bookings with personalization: 3 strategies to try
By Amelia Woolard - Bloomreach | November 8, 2023
Travel businesses need to leverage automation and data in order to gain a deeper understanding of their customers and their travel preferences and then can use this information to create personalized... Read More
IHG, Hilton, Marriott, Wyndham: How hotels prioritize mobile apps
News / Technology
IHG, Hilton, Marriott, Wyndham: How hotels prioritize mobile apps
By Morgan Hines | November 7, 2023
Hotel brands are adding more features to their mobile apps and using them as key tools for loyalty as consumers continue to be glued to their phones. Read More
Amadeus shares optimistic outlook, reports positive earnings
News / Online
Amadeus shares optimistic outlook, reports positive earnings
By Morgan Hines | November 7, 2023
Amadeus’ total revenue was up more than 14% in the quarter, with the biggest jump coming from its air distribution and air IT solutions segments. Read More
Hotel revenue management beyond traditional boundaries
From Our Partners / Technology
Hotel revenue management beyond traditional boundaries
By Richard Valtr - Mews | November 7, 2023
Smart hoteliers are moving from a room-first revenue mentality to one that tailors pricing and services to meet individual guest preferences. Read More
The role of travel insurance for customer experience and loyalty
From Our Partners / Online
The role of travel insurance for customer experience and loyalty
By PhocusWire | November 6, 2023
Allianz Partners US CEO Jeff Wright discusses innovation in travel insurance and how effective solutions can serve as an extension of travel suppliers' brands and drive customer loyalty. Read More
Hospitality companies need to improve front-line workplace for women, report says
News / Online
Hospitality companies need to improve front-line workplace for women, report says
By Morgan Hines | November 6, 2023
A focus on physical health, flexible scheduling and clear growth opportunities are some of the strategies recommended to support front-line workers who are women. Read More
Where are they now? Checking in with PhocusWire’s Hot 25 Travel Startups for 2023
News / Startups
Where are they now? Checking in with PhocusWire’s Hot 25 Travel Startups for 2023
By Morgan Hines | November 6, 2023
Twenty of our Hot 25 Travel Startups for 2023 let us know how they’re doing nearly a year after they were named to our list. Read More
Expedia’s Kern: Focus is now on faster growth fueled by years of tech work
News / Online
Expedia’s Kern: Focus is now on faster growth fueled by years of tech work
By Mitra Sorrells | November 2, 2023
Expedia Group posted record revenue and profitability in the third quarter of this year and reiterated full year guidance of double-digit topline growth with margin expansion.   Read More
Booking Holdings posts record earnings, expects to grow AI, flight offerings
News / Online
Booking Holdings posts record earnings, expects to grow AI, flight offerings
By Morgan Hines | November 2, 2023
Booking Holdings’ total revenue came in at $7.3 billion, showing a 21% increase over the same quarter last year, and adjusted EBITDA clocked at $3.3 billion - a 24% increase from the same quarter of... Read More
Sabre reports revenue gains in Q3 but losses increase
News / Distribution
Sabre reports revenue gains in Q3 but losses increase
By Linda Fox | November 2, 2023
Sabre president and CEO Kurt Ekert said the financial results exceeded expectations. Read More
Trivago Q3 hit by less favorable market conditions
News / Online
Trivago Q3 hit by less favorable market conditions
By Linda Fox | November 2, 2023
The company reported a €26 million decrease to total revenue of €158 million for the quarter versus the same period in 2022. Read More
Kasa Living raises $70M to expand property portfolio
News / Technology
Kasa Living raises $70M to expand property portfolio
By Linda Fox | November 1, 2023
The company operates multifamily apartments, single-family homes and boutique hotels in cities including Seattle, Chicago and Denver. Read More
MakeMyTrip makes gains across air ticketing, hotels as travel demand remains high
News / Online
MakeMyTrip makes gains across air ticketing, hotels as travel demand remains high
By Linda Fox | October 31, 2023
The Gurugram, India-based business attributed its revenue gains for the quarter to elevated travel demand. Read More
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