Hotel Industry News

PhocusWire's in-depth coverage of the hotel sector, featuring news, analysis, interviews, research and more on B&Bs, hotels, guesthouses and other property types.

The hotel sector is undergoing significant transformation, powered by new technologies, evolving guest expectations, and a renewed focus on direct booking and operational efficiency. PhocusWire delivers the latest hotel industry news, covering the strategies and innovations shaping the future of global hospitality.

Hotel chain developments, hospitality trends, and market shifts

Stay updated on how hotel brands are expanding, restructuring, and embracing digital platforms to elevate the guest experience. From contactless check-in and AI-powered pricing to loyalty evolution and branded residential offerings, our coverage tracks the industry’s response to changing demand and competitive pressure.

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Interview / Startups
VIDEO: Group Reservation System - Launch pitch at Phocuswright Europe 2022
By PhocusWire | July 18, 2022
Group Reservation System is a leisure group-focused SaaS platform connecting hotels and travel providers. Read More
my-method-equeco
News / Online
My Method... How this hotel chain increased paid search return by 80%
By Luc Guilhamon - Equeco | July 18, 2022
 The Mexico-based chain Hoteles City is using a solution from Equeco to find keywords that add efficiency and revenue to its business.   Read More
VIDEO: Travel Ledger - Launch pitch at Phocuswright Europe 2022
Interview / Startups
VIDEO: Travel Ledger - Launch pitch at Phocuswright Europe 2022
By PhocusWire | July 15, 2022
Travel Ledger is a billing and settlement platform for easy payments between travel buyers and suppliers. Read More
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News / Online
Banks look to travel to boost customer loyalty
By Mitra Sorrells | July 15, 2022
Capital One, American Express and Revolut are among the banks partnering with travel brands. Read More
Amadeus invests in climate tech specialist Chooose
News / Technology
Amadeus invests in climate tech specialist Chooose
By Linda Fox | July 14, 2022
Chooose specializes in the integration of climate action options in the customer booking process. Read More
mobee-travel-phocuswright-europe
News / Startups
VIDEO: Mobee Travel helps people with disabilities travel around the world
By PhocusWire | July 14, 2022
Executives from Mobee Travel explain the comprehensive services the startup provides for people with accessibility needs. Read More
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News / Online
Google, Travalyst and more on travel’s path to sustainability
By PhocusWire | July 12, 2022
Travel leaders from Google, Travalyst, Booking.com and Byway discuss current efforts and future plans related to sustainable travel. Read More
Amadeus report
News / Online
Difficulty making payments sours guests’ hotel experience
By Kathryn Walson | July 12, 2022
Guests are twice as likely to experience anxiety and uncertainty when making hotel payments than in making everyday payments. Read More
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News / Online
Key developments in China’s online travel market
By Phocuswright Research | July 11, 2022
While many are eager to return to travel, the China market is not anticipated to return to pre-pandemic levels before 2024. Read More
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Opinion / Technology
Better spaces, better tech drive experiential hospitality
By Jason Fudin - Placemakr | July 8, 2022
Brands that provide tech-enabled services in spaces designed to meet the new needs of customers will drive loyalty and growth into the future. Read More
My Method... How MacDonald Hotels reaped revenue from chatbot integration
Opinion / Technology
My Method... How MacDonald Hotels reaped revenue from chatbot integration
By Tiago Araujo - Hijiffy | July 8, 2022
MacDonald Hotels integration of HiJiffy saw an 80% customer satisfaction rating and a boost in bookings. Read More
VIDEO: Justt on how chargebacks are impacting online travel
From Our Partners / Online
VIDEO: Justt on how chargebacks are impacting online travel
By PhocusWire | July 8, 2022
PhocusWire talks to Justt about helping payment service providers with credit card fraud and chargebacks. Read More
Marriott hit by another data breach
News / Online
Marriott hit by another data breach
By Linda Fox | July 7, 2022
The attack, which used social engineering to gain access to an employee's computer, did not affect core systems. Read More
Is this hospitality's chance for a fresh start?
News / Online
Is this hospitality's chance for a fresh start?
By PhocusWire | July 7, 2022
Speaking during Phocuswright Europe, hotel executives discuss distribution trends, the labor shortage and more. Read More
Plusgrade acquires Points to boost revenue for partners
News / Online
Plusgrade acquires Points to boost revenue for partners
By Kathryn Walson | July 5, 2022
Plusgrade says the combined entity will generate more than $3.5 billion in new revenue opportunities this year for 140 airline, hospitality, cruise, rail and financial services partners across 60... Read More
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