Hilton


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Hotel experts warn data should not just be considered a "hobby"
By Linda Fox | March 14, 2019
Hotel experts talk about the role of AI in improving the guest experience, with words of warning to consider. Read More
News | Technology
WeChat 2018 rankings Dragon Trail Interactive
Airlines, cruise lines see big gains in WeChat engagement
By Mitra Sorrells | February 28, 2019
According to a report from Dragon Trail Interactive, the top 10 airlines and cruise lines saw significant increases in WeChat activity in 2018. Read More
News | Online
Hilton maintains focus on direct relationships as growth outstrips agency channel
Hilton maintains focus on direct relationships as growth outstrips agency channel
By Linda Fox | February 14, 2019
Hilton boosted its loyalty program by 14 million members in 2018 and continues to focus on direct relationships. Read More
News | Distribution
Marriott and Expedia's battle over commissions could trigger industry-wide overhaul
Marriott and Expedia's battle over commissions could trigger industry-wide overhaul
By Linda Fox | January 8, 2019
Expedia and Marriott are said to be near agreement on fee negotiations, other large hotel players are likely to follow suit. Read More
News | Distribution
VIDEO: Hilton on loyalty, millennials and digital marketing
VIDEO: Hilton on loyalty, millennials and digital marketing
By Mitra Sorrells | November 16, 2018
With experience at Microsoft, Capital One and Uber, Kellyn Smith Kenny joined Hilton in January as the hospitality brand’s senior vice president and chief marketing officer, overseeing strategy for its... Read More
News | Distribution
TripAdvisor Foursquare data partnership
Foursquare partners with TripAdvisor, wants to "make noise" in travel sector
By Mitra Sorrells | November 5, 2018
TripAdvisor is the latest travel brand to partner with Foursquare, the company that began as a social check-in app for consumers but in recent years has evolved to focus on providing location... Read More
News | Technology
biometric-technology-airports
Biometric-led travel sees a boost as initiatives take off
By Linda Fox | November 1, 2018
Emirates is claiming a world first with the launch a “biometric path” for travelers at Dubai International Airport. It is one of a number of projects pushing the technology during 2018. Read More
News | Technology
In The Big Chair - Chris Nassetta of Hilton
In The Big Chair - Chris Nassetta of Hilton
By Mitra Sorrells | October 10, 2018
 Hilton comprises 14 brands with more than 5,400 properties in 106 countries and territories. The company also has 78 million members in its Hilton Honors loyalty program.    Read More
Interview | Distribution
Hilton Honors app add recommendations
Hilton’s new in-app guide offers tips from hotel employees
By Mitra Sorrells | September 13, 2018
Hilton is adding location-based recommendations for food, nightlight, shopping and activities to its Hilton Honors mobile app.   Read More
News | Technology
When disruption becomes a distraction
When disruption becomes a distraction
By Viewpoints | August 27, 2018
This is a viewpoint by Ritchie Brett, strategist at experience design studio 383. The way we’ve come to use the term ‘disruption’ in recent years has in many ways become a distraction. The fact is, Read More
News | Technology
Google on travel marketing
Google: Time to rethink fairy tale loyalty strategies in travel
By Jenna Hovel - Google | August 16, 2018
Today, people have more booking options than ever at their fingertips. And marketers must evolve their strategies to meet customers where they are.  Read More
Opinion | Online
Evolution warning: Are hotel owners in danger of becoming the new taxi drivers?
Evolution warning: Are hotel owners in danger of becoming the new taxi drivers?
By Peter O’Connor - Essec Business School | August 1, 2018
Just as the taxi industry responded to new competition by trying to manipulate governments in their favor, hotel chains are ganging up on travel industry innovators such as Airbnb and online travel... Read More
Opinion | Distribution
Security series part 1 threat landscape
Unlocking travel security, part 1: The threat landscape
By Mitra Sorrells | May 7, 2018
Equifax, Yahoo, Ebay – all major brands that have been the targets of cyber criminals, with millions of customers impacted in each case.   Read More
News | Online
Let's hear it from women in travel
Let's hear it from women in travel
By Sponsored Content | March 8, 2018
This is a viewpoint from Pamela Whitby, editor of EyeforTravel. . International Women’s Day today seems a good time to ask if the travel industry needs more senior women at the top table. A quick g Read More
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Blockchain known travel digital identity
Decoding blockchain, part 1: Travel ID and security
By Mitra Sorrells | February 5, 2018
Depending on who you listen to, cryptocurrencies such as Bitcoin, Ethereum, and Litecoin will either change fundamental aspects of people’s daily lives – financial services, healthcare, retail and, yes,... Read More
News | Technology