Front Office

Interview / Startups

STARTUP STAGE: Padlifter wants to connect vacation rental service providers

By Mitra Sorrells | September 6, 2019

Padlifter is a marketplace to connect vacation rental hosts with providers of services such as property management, security, marketing, maintenance, laundry, accounting and more. Read More

News / Technology

Q&A: Ritz-Carlton founder Horst Schulze on tech's role in luxury hotels

By Mitra Sorrells | September 3, 2019

Ritz-Carlton co-founder Horst Schulze shares his views on how the luxury category has changed, the best ways to integrate technology and his changing views on online intermediaries and crowd-sourced... Read More

News / Technology

Automated ticket and check-in is great, give me humans for everything else

By Kevin May | July 2, 2019

Airports and airlines often speak about bringing as much automation to airports as possible in a bid to improve the experience and make operations more efficient. Read More

amadeus drivers of change in hospitality

News / Online

Welcome to next-generation hospitality: Attribute-based booking, tech-led services and achieving cult status

By Jill Menze | April 30, 2019

According to the new Drivers of Change in Hospitality report, produced by Amadeus in collaboration with InterContinental Hotels Group, Foresight Factory and Cornell University, there are three key... Read More

From Our Partners / Technology

Task management automation takes hold in hospitality

By PhocusWire | April 17, 2019

After many years of focusing IT spend on guest-facing technologies, hoteliers are increasingly adopting task management automation solutions designed to support staff and streamline operations. Read More

webinar-february-2019-amadeus-hospitality-4

News / Technology

Building blocks of the group experience - considering needs of planners, groups and guests

By Amadeus | February 13, 2019

The changing face of “groups” is an interesting case study in how hotels must be on top of industry trends, consumer technology preferences, enterprise innovations, business and leisure travel patterns,... Read More

Opinion / Technology

Bitter roots, sweet fruit - the current state of marketing automation in hospitality

By Simone Puorto - Simone Puorto Consulting | January 30, 2019

Hotels are skeptical about investing in marketing automation for economic and cultural reasons, but doing so is necessary to get closer to customers. Read More

News / Technology

Intelity raises $44M to fuel global expansion of guest management platform

By Kevin May | January 28, 2019

The investment in the back-of-house software suite from private equity firm LLR Partners follows Intelity's merger with Keypr in 2018. Read More

News / Technology

VIDEO: Hotels and doing the simple things first with tech

By Kevin May | December 27, 2018

Hotels face battles on multiple fronts - but it's not just the obvious competitive elements that give them the biggest challenges. Read More

Interview / Startups

VIDEO: Airside Mobile - Summit pitch runner-up at Phocuswright 2018

By Kevin May | December 13, 2018

Airside's new privacy-by-design, consumer-centric ID platform offers a faster path to deploying biometrics in travel. Read More

Interview / Startups

VIDEO: Sleepbox - Summit pitch winner at Phocuswright 2018

By Kevin May | December 7, 2018

Sleepbox is a technology-driven micro-hotel providing frictionless, autonomous, affordable, private and safe housing during travel. Read More

News / Technology

Infor buys Vivonet in bid to extend tech to other hotel operations

By Kevin May | September 19, 2018

Hospitality tech provider Infor has snapped up Canada-based Vivonet - pushing its portfolio of tools for hotels into food and beverage. Read More

News / Technology

Shiji and Fliggy partner to enable facial recognition for hotel check-in

By Mitra Sorrells | September 14, 2018

Facial recognition is enabling travelers to check into a hotel, receive a room card and establish payment authorization, all in about 30 seconds. Read More

Interview / Online

In The Big Chair - Jason Bryant of Nor1

By Mitra Sorrells | September 11, 2018

Founded in 2004, Nor1 provides data-driven pricing and merchandising products used by hotels and resorts in more than 100 countries. The company is headquartered in Silicon Valley with offices around... Read More

News / Online

Upsell conversion, mobile communication top list of opportunities for hoteliers

By Mitra Sorrells | September 5, 2018

A new survey of hoteliers in the United States, Canada, Western Europe and Southeast Asia has found the majority are missing the opportunity to generate revenue through upselling. Read More

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