Front Office


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Building blocks of the group experience - considering needs of planners, groups and guests
By Amadeus  | February 13, 2019
The changing face of “groups” is an interesting case study in how hotels must be on top of industry trends, consumer technology preferences, enterprise innovations, business and leisure travel patterns,... Read More
News | Technology
Bitter roots, sweet fruit - the current state of marketing automation in hospitality
Bitter roots, sweet fruit - the current state of marketing automation in hospitality
By Simone Puorto - Simone Puorto Consulting  | January 30, 2019
Hotels are skeptical about investing in marketing automation for economic and cultural reasons, but doing so is necessary to get closer to customers. Read More
Opinion | Technology
Intelity raises $44M to fuel global expansion of guest management platform
Intelity raises $44M to fuel global expansion of guest management platform
By Kevin May | January 28, 2019
The investment in the back-of-house software suite from private equity firm LLR Partners follows Intelity's merger with Keypr in 2018. Read More
News | Technology
VIDEO: Hotels and doing the simple things first with tech
VIDEO: Hotels and doing the simple things first with tech
By Kevin May | December 27, 2018
Hotels face battles on multiple fronts - but it's not just the obvious competitive elements that give them the biggest challenges. Read More
News | Technology
Airside Mobile - Summit pitch runner-up at Phocuswright 2018
Airside Mobile - Summit pitch runner-up at Phocuswright 2018
By Kevin May | December 13, 2018
Airside's new privacy-by-design, consumer-centric ID platform offers a faster path to deploying biometrics in travel. Read More
Interview | Startups
Sleepbox - Summit pitch winner at Phocuswright 2018
Sleepbox - Summit pitch winner at Phocuswright 2018
By Kevin May | December 7, 2018
Sleepbox is a technology-driven micro-hotel providing frictionless, autonomous, affordable, private and safe housing during travel. Read More
Interview | Startups
Infor buys Vivonet in bid to extend tech to other hotel operations
Infor buys Vivonet in bid to extend tech to other hotel operations
By Kevin May | September 19, 2018
Hospitality tech provider Infor has snapped up Canada-based Vivonet - pushing its portfolio of tools for hotels into food and beverage. Read More
News | Technology
Shiji Fliggy facial check-in
Shiji and Fliggy partner to enable facial recognition for hotel check-in
By Mitra Sorrells | September 14, 2018
Facial recognition is enabling travelers to check into a hotel, receive a room card and establish payment authorization, all in about 30 seconds.   Read More
News | Technology
CEO interview Nor1 Jason Bryant
In The Big Chair - Jason Bryant of Nor1
By Mitra Sorrells | September 11, 2018
Founded in 2004, Nor1 provides data-driven pricing and merchandising products used by hotels and resorts in more than 100 countries. The company is headquartered in Silicon Valley with offices around... Read More
Interview | Online
Guest Experience report
Upsell conversion, mobile communication top list of opportunities for hoteliers
By Mitra Sorrells | September 5, 2018
A new survey of hoteliers in the United States, Canada, Western Europe and Southeast Asia has found the majority are missing the opportunity to generate revenue through upselling.   Read More
News | Online
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Digital transformation for retailers: a long game
By Achim Schneider - Digital Commerce 360 | September 3, 2018
Both pure-play and omnichannel retailers have had to come to terms with a new playing field, new rules and a very long list of requirements in recent years. Read More
Notated News | Technology
Using customer service as a growth tool for travel tech providers
Using customer service as a growth tool for travel tech providers
By Lukas Hempel - BookingKit | August 20, 2018
The game for tour and activity software providers is decided by winning over new suppliers and monetizing them. Read More
Opinion | Technology
On The Beach takes offline chance with £20M Classic Collection deal
On The Beach takes offline chance with £20M Classic Collection deal
By Kevin May | August 16, 2018
Proof that online travel brands are still have an eye on opportunities in the physical world, with On The Beach buying luxury travel brand for travel agents, Classic Collection. Read More
News | Online
amadeus-platform-intermediaries
As travel distribution evolves, Amadeus looks at its own approach
By Linda Fox | August 9, 2018
Amadeus is building out its Live Travel Space platform to keep itself and its customers at pace with the evolving consumer landscape. Read More
News | Distribution
Amadeus in talks for major deal to acquire TravelClick
Amadeus in talks for major deal to acquire TravelClick
By Kevin May | August 2, 2018
Amadeus has signalled its intent to further challenge rival Sabre in the hotel technology arena with a potential deal to buy TravelClick. Read More
News | Technology