Front Office

 alt='The solution to missed revenue opportunities in hospitality'  Title='The solution to missed revenue opportunities in hospitality'
Opinion / Technology
The solution to missed revenue opportunities in hospitality
By Max Starkov - hospitality consultant and strategist | April 8, 2022
Hotels should create an integrated revenue generation commercial team to optimize guest engagement and boost revenues and profitability. Read More
 alt='The art of “flirting” and generating revenue for hotels'  Title='The art of “flirting” and generating revenue for hotels'
Opinion / Technology
The art of “flirting” and generating revenue for hotels
By Shawn Tarter & Steve Turk | March 31, 2022
Investing in technology to entice travelers as they’re booking can help hoteliers drive incremental revenue and improve customer satisfaction. Read More
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Opinion / Technology
How to solve the lodging industry’s tech skills gap
By Sebastien Leitner - Cloudbeds | March 14, 2022
The industry must streamline training, prioritize technology that is easy to use and educate the next generation of hospitality workers. Read More
 alt='No, guests do not require human-provided services in hospitality'  Title='No, guests do not require human-provided services in hospitality'
Opinion / Technology
No, guests do not require human-provided services in hospitality
By Max Starkov - hospitality consultant and strategist | January 4, 2022
Max Starkov makes a case that in five years, hotels will operate with about 50% of the staff they had in 2019 – and that’s not a bad thing.   Read More
 alt='VIDEO: MyStay - Summit pitch at Phocuswright Conference 2021'  Title='VIDEO: MyStay - Summit pitch at Phocuswright Conference 2021'
Interview / Startups
VIDEO: MyStay - Summit pitch at Phocuswright Conference 2021
By PhocusWire | December 6, 2021
85% of guests are asking for a new concept of reception based on contactless access, so why there are only 3% of properties with online check-in, payments, e-keys? Read More
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News / Startups
Kayak leads $60M Series C for Life House
By Mitra Sorrells | December 2, 2021
Life House and Kayak have been working together since last spring with the opening of Kayak Miami Beach, a hotel managed by Life House. Read More
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News / Startups
Corporate travel startup backed by Concur founder launches with $41M raised
By Mitra Sorrells | September 23, 2021
Spotnana uses a cloud-based, API-friendly platform to provide unbundled travel services and automation to global corporations and travel companies. Read More
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News / Online
My Method... How the Setai hotel used tech to transform the guest arrival experience
By David Mezuman - Duve | June 9, 2021
Working with Duve, The Setai, Sea of Galilee, is using digital communication solutions to streamline the check-in process for guests. Read More
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News / Online
Q&A: OYO on how it wants to emerge from the COVID crisis
By Mitra Sorrells | June 8, 2021
Abhinav Sinha, COO of India-based OYO, discusses what the company has learned through the pandemic, new tech products it has launched and its plans for future growth. Read More
 alt='How I Got Here, episode 67 - Richard Valtr of Mews'  Title='How I Got Here, episode 67 - Richard Valtr of Mews'
Interview / Technology
How I Got Here, episode 67 - Richard Valtr of Mews
By PhocusWire | June 3, 2021
Richard Valtr was back in his home country of the Czech Republic and helping with a family project to renovate and build a hotel, when the concept of Mews was formed. Read More
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News / Technology
Can technology help hospitality labor shortages?
By Linda Fox | May 18, 2021
Hotels are dealing with huge staff shortages because of the pandemic, technologies are emerging to help and some say it's a short-term issue. Read More
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News / Technology
MyDigitalOffice acquires Broadvine to boost hotel performance platform
By Linda Fox | May 17, 2021
MyDigitalOffice says the addition of Broadvine's budgeting and forecasting technology rounds out its platform. Read More
 alt='FPG acquires rival TSA Solutions to expand hotel tech and revenue optimization tools'  Title='FPG acquires rival TSA Solutions to expand hotel tech and revenue optimization tools'
News / Technology
FPG acquires rival TSA Solutions to expand hotel tech and revenue optimization tools
By Kevin May | April 28, 2021
The deal is being touted as a means for FPG to bolster its portfolio of services in hospitality, previously including hotel software, front desk services and revenue optimization. Read More
 alt='STARTUP STAGE: WePlan brings tech to travel team planning'  Title='STARTUP STAGE: WePlan brings tech to travel team planning'
Interview / Technology
STARTUP STAGE: WePlan brings tech to travel team planning
By Jill Menze | March 23, 2021
The Germany-based startup was founded by Franziska Burmester and Lana Jansen following successful careers in aviation consulting. Read More
 alt='TravelTech Show scheduled for September global marathon'  Title='TravelTech Show scheduled for September global marathon'
News / Technology
TravelTech Show scheduled for September global marathon
By PhocusWire | March 4, 2021
The organizers believe that by this time the industry will be well on the road to recovery and the community will be ready to come together to share ideas and explore new ways of working towards... Read More