Front Office


COVID-19 and the global hotel industry: A roadmap to recovery, part 1
COVID-19 and the global hotel industry: A roadmap to recovery, part 1
By Yuki Hu, Eva Liu, George Yu - IDeaS, & Yuki Hu, Eva Liu & George Yu - IDeaS | March 2, 2020
Amid the COVID-19 coronavirus outbreak, here are actionable steps for hotels to take now to proactively begin the road to recovery: Read More
Opinion | Distribution
beekeeper platform
Communications platform Beekeeper augments Series B with $5M in funding
By Steven Lerner | February 5, 2020
Nearly five months after announcing its $45 million Series B funding, Beekeeper is adding an extra $5 million to the round.   Read More
News | Technology
VIDEO: OYO's Ritesh Agarwal on growth and plans to address hotel owners’ concerns
VIDEO: OYO's Ritesh Agarwal on growth and plans to address hotel owners’ concerns
By Mitra Sorrells | December 4, 2019
OYO CEO Ritesh Agarwal speaks about the company's growth and priorities for the coming year at The Phocuswright Conference. Read More
News | Online
Beekeeper grabs $45M to add buzz to hotel staff communications
Beekeeper grabs $45M to add buzz to hotel staff communications
By Kevin May | September 16, 2019
The Switzerland-based company works with a string of hotels around the world, as well as providing tools for companies in the manufacturing and retail industries. Read More
News | Technology
startup stage padlifter main
STARTUP STAGE: Padlifter wants to connect vacation rental service providers
By Mitra Sorrells | September 6, 2019
Padlifter is a marketplace to connect vacation rental hosts with providers of services such as property management, security, marketing, maintenance, laundry, accounting and more.    Read More
Interview | Startups
Q&A: Ritz-Carlton founder Horst Schulze on tech's role in luxury hotels
Q&A: Ritz-Carlton founder Horst Schulze on tech's role in luxury hotels
By Mitra Sorrells | September 3, 2019
Ritz-Carlton co-founder Horst Schulze shares his views on how the luxury category has changed, the best ways to integrate technology and his changing views on online intermediaries and crowd-sourced... Read More
News | Technology
Automated ticket and check-in is great, give me humans for everything else
Automated ticket and check-in is great, give me humans for everything else
By Kevin May | July 2, 2019
Airports and airlines often speak about bringing as much automation to airports as possible in a bid to improve the experience and make operations more efficient. Read More
News | Technology
amadeus drivers of change in hospitality
Welcome to next-generation hospitality: Attribute-based booking, tech-led services and achieving cult status
By Jill Menze | April 30, 2019
According to the new Drivers of Change in Hospitality report, produced by Amadeus in collaboration with InterContinental Hotels Group, Foresight Factory and Cornell University, there are three key... Read More
News | Online
Task management automation takes hold in hospitality
Task management automation takes hold in hospitality
By PhocusWire | April 17, 2019
After many years of focusing IT spend on guest-facing technologies, hoteliers are increasingly adopting task management automation solutions designed to support staff and streamline operations. Read More
From Our Partners | Technology
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Building blocks of the group experience - considering needs of planners, groups and guests
By Amadeus  | February 13, 2019
The changing face of “groups” is an interesting case study in how hotels must be on top of industry trends, consumer technology preferences, enterprise innovations, business and leisure travel patterns,... Read More
News | Technology
Bitter roots, sweet fruit - the current state of marketing automation in hospitality
Bitter roots, sweet fruit - the current state of marketing automation in hospitality
By Simone Puorto - Simone Puorto Consulting  | January 30, 2019
Hotels are skeptical about investing in marketing automation for economic and cultural reasons, but doing so is necessary to get closer to customers. Read More
Opinion | Technology
Intelity raises $44M to fuel global expansion of guest management platform
Intelity raises $44M to fuel global expansion of guest management platform
By Kevin May | January 28, 2019
The investment in the back-of-house software suite from private equity firm LLR Partners follows Intelity's merger with Keypr in 2018. Read More
News | Technology
VIDEO: Hotels and doing the simple things first with tech
VIDEO: Hotels and doing the simple things first with tech
By Kevin May | December 27, 2018
Hotels face battles on multiple fronts - but it's not just the obvious competitive elements that give them the biggest challenges. Read More
News | Technology
VIDEO: Airside Mobile - Summit pitch runner-up at Phocuswright 2018
VIDEO: Airside Mobile - Summit pitch runner-up at Phocuswright 2018
By Kevin May | December 13, 2018
Airside's new privacy-by-design, consumer-centric ID platform offers a faster path to deploying biometrics in travel. Read More
Interview | Startups
VIDEO: Sleepbox - Summit pitch winner at Phocuswright 2018
VIDEO: Sleepbox - Summit pitch winner at Phocuswright 2018
By Kevin May | December 7, 2018
Sleepbox is a technology-driven micro-hotel providing frictionless, autonomous, affordable, private and safe housing during travel. Read More
Interview | Startups
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