Front Office

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News / Startups
Hospitality staffing platform Qwick closes $40M funding round to “end understaffing”
By Kathryn Walson | November 7, 2022
Qwick says it connects service-industry professionals directly with food and beverage shifts in real-time. Read More
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News / Technology
My Method: How Welcome Break reduced check-in from four minutes to 45 seconds
By Chris Jones - Guestline | August 22, 2022
Welcome Break Hotels wanted to address the manual, time-consuming and complex check-in and checkout process. Read More
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News / Online
VIDEO: A hotelier’s long-term learnings from COVID
By PhocusWire | August 19, 2022
An Italian hotelier provides an update on the impact of COVID at Phocuswright Europe 2022. Read More
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Opinion / Technology
The solution to missed revenue opportunities in hospitality
By Max Starkov - hospitality consultant and strategist | April 8, 2022
Hotels should create an integrated revenue generation commercial team to optimize guest engagement and boost revenues and profitability. Read More
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Opinion / Technology
The art of “flirting” and generating revenue for hotels
By Shawn Tarter & Steve Turk | March 31, 2022
Investing in technology to entice travelers as they’re booking can help hoteliers drive incremental revenue and improve customer satisfaction. Read More
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Opinion / Technology
How to solve the lodging industry’s tech skills gap
By Sebastien Leitner - Cloudbeds | March 14, 2022
The industry must streamline training, prioritize technology that is easy to use and educate the next generation of hospitality workers. Read More
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Opinion / Technology
No, guests do not require human-provided services in hospitality
By Max Starkov - hospitality consultant and strategist | January 4, 2022
Max Starkov makes a case that in five years, hotels will operate with about 50% of the staff they had in 2019 – and that’s not a bad thing.   Read More
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Interview / Startups
VIDEO: MyStay - Summit pitch at Phocuswright Conference 2021
By PhocusWire | December 6, 2021
85% of guests are asking for a new concept of reception based on contactless access, so why there are only 3% of properties with online check-in, payments, e-keys? Read More
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News / Startups
Kayak leads $60M Series C for Life House
By Mitra Sorrells | December 2, 2021
Life House and Kayak have been working together since last spring with the opening of Kayak Miami Beach, a hotel managed by Life House. Read More
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News / Startups
Corporate travel startup backed by Concur founder launches with $41M raised
By Mitra Sorrells | September 23, 2021
Spotnana uses a cloud-based, API-friendly platform to provide unbundled travel services and automation to global corporations and travel companies. Read More
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News / Online
My Method... How the Setai hotel used tech to transform the guest arrival experience
By David Mezuman - Duve | June 9, 2021
Working with Duve, The Setai, Sea of Galilee, is using digital communication solutions to streamline the check-in process for guests. Read More
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News / Online
Q&A: OYO on how it wants to emerge from the COVID crisis
By Mitra Sorrells | June 8, 2021
Abhinav Sinha, COO of India-based OYO, discusses what the company has learned through the pandemic, new tech products it has launched and its plans for future growth. Read More
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Interview / Technology
How I Got Here, episode 67 - Richard Valtr of Mews
By PhocusWire | June 3, 2021
Richard Valtr was back in his home country of the Czech Republic and helping with a family project to renovate and build a hotel, when the concept of Mews was formed. Read More
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News / Technology
Can technology help hospitality labor shortages?
By Linda Fox | May 18, 2021
Hotels are dealing with huge staff shortages because of the pandemic, technologies are emerging to help and some say it's a short-term issue. Read More
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News / Technology
MyDigitalOffice acquires Broadvine to boost hotel performance platform
By Linda Fox | May 17, 2021
MyDigitalOffice says the addition of Broadvine's budgeting and forecasting technology rounds out its platform. Read More