Front Office

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News / Distribution

Travelport tech chief talks moving the needle on NDC

By Linda Fox | April 19, 2023

Tom Kershaw, chief product and technology officer at Travelport, talks about the current state of NDC, real progress in 2023 and moving the needle on adoption. Read More

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Interview / Technology

Q&A: EV Hotels’ vision to serve “technology travelers”

By Derek Catron | February 9, 2023

EV Hotels bills itself as the first smart hotel brand with experiences in crypto and NFT. Read More

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News / Startups

Hospitality staffing platform Qwick closes $40M funding round to “end understaffing”

By Kathryn Walson | November 7, 2022

Qwick says it connects service-industry professionals directly with food and beverage shifts in real-time. Read More

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News / Technology

My Method: How Welcome Break reduced check-in from four minutes to 45 seconds

By Chris Jones - Guestline | August 22, 2022

Welcome Break Hotels wanted to address the manual, time-consuming and complex check-in and checkout process. Read More

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News / Online

VIDEO: A hotelier’s long-term learnings from COVID

By PhocusWire | August 19, 2022

An Italian hotelier provides an update on the impact of COVID at Phocuswright Europe 2022. Read More

Opinion / Technology

The solution to missed revenue opportunities in hospitality

By Max Starkov - hospitality consultant and strategist | April 8, 2022

Hotels should create an integrated revenue generation commercial team to optimize guest engagement and boost revenues and profitability. Read More

Opinion / Technology

The art of “flirting” and generating revenue for hotels

By Shawn Tarter & Steve Turk | March 31, 2022

Investing in technology to entice travelers as they’re booking can help hoteliers drive incremental revenue and improve customer satisfaction. Read More

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Opinion / Technology

How to solve the lodging industry’s tech skills gap

By Sebastien Leitner - Cloudbeds | March 14, 2022

The industry must streamline training, prioritize technology that is easy to use and educate the next generation of hospitality workers. Read More

Opinion / Technology

No, guests do not require human-provided services in hospitality

By Max Starkov - hospitality consultant and strategist | January 4, 2022

Max Starkov makes a case that in five years, hotels will operate with about 50% of the staff they had in 2019 – and that’s not a bad thing. Read More

Interview / Startups

VIDEO: MyStay - Summit pitch at Phocuswright Conference 2021

By PhocusWire | December 6, 2021

85% of guests are asking for a new concept of reception based on contactless access, so why there are only 3% of properties with online check-in, payments, e-keys? Read More

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News / Startups

Kayak leads $60M Series C for Life House

By Mitra Sorrells | December 2, 2021

Life House and Kayak have been working together since last spring with the opening of Kayak Miami Beach, a hotel managed by Life House. Read More

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News / Startups

Corporate travel startup backed by Concur founder launches with $41M raised

By Mitra Sorrells | September 23, 2021

Spotnana uses a cloud-based, API-friendly platform to provide unbundled travel services and automation to global corporations and travel companies. Read More

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News / Online

My Method... How the Setai hotel used tech to transform the guest arrival experience

By David Mezuman - Duve | June 9, 2021

Working with Duve, The Setai, Sea of Galilee, is using digital communication solutions to streamline the check-in process for guests. Read More

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News / Online

Q&A: OYO on how it wants to emerge from the COVID crisis

By Mitra Sorrells | June 8, 2021

Abhinav Sinha, COO of India-based OYO, discusses what the company has learned through the pandemic, new tech products it has launched and its plans for future growth. Read More

Interview / Technology

How I Got Here, episode 67 - Richard Valtr of Mews

By PhocusWire | June 3, 2021

Richard Valtr was back in his home country of the Czech Republic and helping with a family project to renovate and build a hotel, when the concept of Mews was formed. Read More

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