Food and Dining

Customer experience part 3 airports
News / Technology
Reimagining customer experience, part 3: Airport innovations
By Mitra Sorrells | July 23, 2018
For part three we take a look inside airport terminals where a variety of innovative work is being done to improve and ease the process of air travel.  Read More
In The Big Chair - Jane Sun of Ctrip
Interview / Online
In The Big Chair - Jane Sun of Ctrip
By Jill Menze | July 17, 2018
Jane Sun joined Ctrip in 2005 and took the reins as CEO in 2016. As Ctrip grows globally, Sun sees opportunities in tours and activities for Chinese travelers and hopes to see international business... Read More
Travelers waiting to book tours and activities, prefer local experiences
News / Online
Travelers waiting to book tours and activities, prefer local experiences
By Jill Menze | June 27, 2018
Summer is a busy season for tours and attractions operators, with the vacation-heavy months bringing with them an influx of people looking for things to do. But how - and when - are travelers booking... Read More
tripadvisor dining influencer
News / Online
Diners trust TripAdvisor over Yelp, Google for restaurant recommendations
By Jill Menze | June 12, 2018
TripAdvisor is asserting its position as an influencer in the restaurant scene with a new study claiming consumers prefer the platform as a dining resource over Google, Facebook and Yelp. Read More
tripadvisor global travel economy
News / Online
TripAdvisor claims to influence 10 percent of $5 trillion global travel economy
By Jill Menze | May 10, 2018
TripAdvisor has issued another not-so-subtle reminder of its status and influence in the travel market - this time with the dollars to back it up. Read More
Eatwith partnerships Chinese travel
News / Distribution
Food experiences platform Eatwith partners with five Chinese travel providers
April 18, 2018
Travelers that use any of China’s five largest online travel sites now have direct access to book food experiences offered by Eatwith in cities around the globe.   Read More
Klook expands management team2
News / Distribution
Klook adds to management team with eye on global expansion
By Mitra Sorrells | March 15, 2018
Asia’s largest booking service for tours, activities and other in-destination services has appointed two executives to its management team as it looks to reach travelers around the world. Read More
google sells zagat to infatuation
News / Online
Google offloads Zagat to restaurant review site The Infatuation
By Jill Menze | March 5, 2018
Restaurant review mainstay Zagat is changing homes: Google, which has owned Zagat since 2011, has sold the brand to food discovery site the Infatuation for an undisclosed sum. Read More
Booking Holdings earnings full year 2017 1
News / Distribution
Booking Holdings reveals $12.7B revenue, goes lukewarm on Airbnb threat
By Mitra Sorrells | February 28, 2018
Booking Holdings – the new name for what was Priceline Group – showed significant growth across all sectors in 2017, with most key metrics up around 20%. Read More
Priceline Group changes name to Booking Holdings
By Mitra Sorrells | February 21, 2018
The Priceline Group will now be known as Booking Holdings.   Read More
TripAdvisor 2018 strategy hotels attractions mobile
News / Online
TripAdvisor bets on TV advertising, improved UX to restore profit in hotel segment
By Mitra Sorrells | February 15, 2018
TripAdvisor will expand its television advertising spending to $100 to $130 million for its hotel segment during 2018, with new creative and new markets, while simultaneously reducing online marketing... Read More
TripAdvisor earnings full year 2017
News / Online
TripAdvisor has revenue elsewhere to thank as hotel growth remains flat
By Mitra Sorrells | February 14, 2018
TripAdvisor turned in modest 5% growth in total revenue for 2017 but a notable 24% increase in revenue in its non-hotel category.    Read More
American Express buys Mezi chatbot
News / Startups
AmEx buys Mezi, embraces "do-it-for-me" model
By Mitra Sorrells | January 30, 2018
American Express has acquired artificial intelligence-powered assistant Mezi, which co-founder and CEO Swapnil Shinde says upends the current “DIY” trend of travel search and booking into a... Read More
Google Phocuswright leisure study
News / Online
Google's three trends to attract leisure travelers
By Mitra Sorrells | January 26, 2018
Google believes leisure travelers are “more curious, demanding and impatient than ever before,” and brands that will win them over are the ones that meet their needs quickly, easily and with... Read More
Market gains expected for Ctrip, Despegar
News / Online
Market gains expected for Ctrip, Despegar
By Mitra Sorrells | January 17, 2018
China’s Ctrip and Latin America’s Despegar are drawing optimistic outlooks from two financial analysts ahead of the release of their fourth-quarter results.  Read More
The Phocuswright Conference 2026