Emirates

During the World Aviation Festival 2019, PhocusWire interviewed Alex Knigge, Emirates SVP of marketing and brand, whose role is to focus on the customer experience. Read More

The flight shaming campaign has shone a critical light on the industry for not promoting the industry’s efforts enough, as pressure mounts on carriers to take notice. Read More

For the final piece in our monthlong series on the Middle East, we take a look at innovations in the airline sector. Read More

The online travel agency is claiming it is the first in the U.K. to have a direct connection with Emirates via the carrier’s NDC API. Read More

Dnata, an air services provider that is part of the Emirates Group, has acquired a majority stake in Bd4travel for an undisclosed amount.   Read More

Emirates is claiming a world first with the launch a “biometric path” for travelers at Dubai International Airport. It is one of a number of projects pushing the technology during 2018. Read More

Airlines are experimenting with different use cases blockchain and some see real potential for distribution. Read More

Emirates is experimenting with blockchain technology as a potential means of distribution in the future. Read More

Dubai-based loyalty and engagements specialist The Entertainer has developed a trip-planning and in-destination discounts app for members of the Emirates loyalty scheme, Skywards. The app – branded Read More

Passengers flying on Emirates can now use virtual reality to explore seat options and cabin amenities. Read More

Air France-KLM could be the last of the major airline groups to introduce a fee for passengers that book tickets through the global distribution systems. Read More

Spanish software developers, Renacen, had plenty to celebrate during the Aircraft Interiors Expo after winning the Visionary Concepts category of the Crystal Cabin Awards for its 3D SeatMapVR visualiz Read More

This is a viewpoint from Noreen Henry, CEO of Wayblazer. With today's technology, consumers are able to interact with self-driving cars, real-time language translation services, and of course shop Read More

Travel brands have been using chatbots for some time, on their websites and through Facebook Messenger, to engage customers with a conversational interface.   Read More

Emirates Vacations has partnered with Wayblazer for the launch of a AI-powered chatbot that communicates with consumers through display ads. Emirates says use of the medium drove an 87% lift in eng Read More