Top Travel Tech Weekly News

Opinion / Technology

From chatbot to top slot – effective use of AI in hospitality

By Richard Valtr – Mews | October 10, 2023

Hospitality needs to look past cost cutting to discover the ultimate value in artificial intelligence, bringing together dependable but inspiring service with optimized operations. Read More

News / Online

Where are they now? Checking in with our Hot 25 Startups of 2019

By Morgan Hines | October 9, 2023

Sanctifly, Stay22, Lumo, Beyond, TravelPerk and GuestReady update PhocusWire on what they’ve been up to since they were named part of PhocusWire’s Hot 25 Travel Startups for 2019. Read More

News / Distribution

Getting beyond the impasse between airlines and the corporate travel community

By Linda Fox | October 6, 2023

Frustration between airlines trying to seek more modern ways to sell their products and corporate travel managers who feel left behind bubbled over this week at the Institute of Travel Management... Read More

News / Online

Instagram moments boosting importance of travel experiences

By D.J. Catron | October 5, 2023

While experiences continue to gain importance in travel planning, factors such as limited online supply, weather and fixed pricing create disincentives to book far in advance. Read More

News / Technology

Google, Expedia, Travelport and Wego on AI risks, opportunities

By Mitra Sorrells | October 3, 2023

In a session at WiT Singapore, executives from the four companies discussed concerns such as privacy, hallucinations and bias in relation to generative AI. Read More

News / Online

Uber CEO Dara Khosrowshahi optimistic about its travel future

By Morgan Hines | October 3, 2023

Uber has seen a positive response to travel features it launched in the United Kingdom and is looking for ways to continue to expand the services. Read More

News / Distribution

3 key insights from aviation chiefs at the World Aviation Festival

By Linda Fox | October 2, 2023

PhocusWire recaps what the bosses of Emirates, IAG, TAP Air Portugal, Pegasus and IATA said about the hurdles aviation faces going forward during the World Aviation Forum 2023. Read More

Opinion / Technology

Travel SEO in the world of AI “answer engines”

By Matthew Barker - Horizon Guides | September 29, 2023

After years of being cut out of the SEO action, is it wishful thinking to wonder if there’s a potential golden age for expert human-created content, provided it truly adds original perspectives and new... Read More

News / Technology

Delta Air Lines on using AI throughout its business

By Morgan Hines | September 28, 2023

Delta's senior vice president and chief digital officer Eric Phillips shared some of the carrier’s AI strategy, citing a “digital thread" throughout everything it is doing. Read More

Interview / Online

CEO Spotlight - Brett Keller of Priceline

By Linda Fox | September 27, 2023

PhocusWire talks to Priceline CEO Brett Keller about the company's partnership with Google, the hype around generative artificial intelligence and treading its own path versus other Booking Holdings... Read More

News / Online

Poor security, clunky processes driving online hotel booking abandonment

By Linda Fox | September 25, 2023

Most important to consumers when booking accommodation online is an easy and secure booking and payment experience, 53%, followed by video and images of rooms and the property, 50%. Read More

Opinion / Online

World Tourism Day highlights need for sustainable destination strategies

By Richard Black – Sojern | September 25, 2023

Three ways destinations can showcase their commitment to providing sustainable tourism, not only to attract travelers with similar values but to ensure their destination is open for decades to come. Read More

News / Online

Airbnb announces new system to verify listings

By Derek Catron | September 21, 2023

Verified listings will be denoted by an icon starting in February for the U.S., Canada, Australia, the U.K. and France, with 30 more countries to be added next fall. Read More

News / Technology

Expedia Group builds generative AI into multiple products in its “Fall Release”

By Mitra Sorrells | September 21, 2023

Among many other updates to its products and services for both travelers and industry partners, Expedia Group is partnering with travel influencers to offer short-form videos in the Expedia and... Read More

News / Online

Booking.com dominates review market share but is losing ground to Google

By Linda Fox | September 20, 2023

The Shiji Reviewpro Guest Experience Benchmark for Q2 2023 found overall consumer satisfaction with hotels is up but still trails 2019 levels. Read More

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