Editors Pick

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News / Technology

ChatGPT: A chatty dozen of travel tools and services

By Derek Catron | April 18, 2023

Travel companies are using ChatGPT for everything from personalized itinerary recommendations to social media marketing and 24/7 customer support. Read More

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News / Online

Consumers see costs as barrier to sustainable travel

By Kathryn Walson | April 17, 2023

While several travel organizations and brands say they are trying to help people choose greener travel, challenges include cost and helping consumers identify more sustainable options. Read More

Opinion / Online

Is Airbnb hurt by its treatment of property managers?

By Steve Milo - Vtrips | April 14, 2023

Airbnb stock dropped recently after a report that many hosts are marking up prices on its website to encourage guests to book direct and save money. Read More

Interview / Online

CEO Spotlight - Kenneth Purcell of iSeatz

By Kathryn Walson | April 13, 2023

Kenneth Purcell founded iSeatz to automate the restaurant reservation process for hotel guests, and it has since expanded to connect hospitality, airline and financial services brands with a wide... Read More

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Opinion / Technology

Taking the long view of American Airlines’ NDC strategy

By Jeff Klee - AmTrav | April 12, 2023

Although its recent actions have left many wondering if American Airlines is trying to kill third-party distribution, it is the ultimate of ironies that its NDC strategy might just be what saves it. Read More

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News / Technology

Airlines brace for summer chaos as wider tech issues remain

By Linda Fox | April 11, 2023

Schiphol Airport is capping its passenger numbers at 66,000 per day in May while Lufthansa said in February that it was reducing its 2023 summer schedule by 34,000 flights. Read More

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News / Online

Aviation industry invests in SAF to reach climate targets

By Kathryn Walson | April 10, 2023

With development of hydrogen- and electric-powered planes for long-haul flights too far off, airlines look to investments in sustainable aviation fuel to help meet carbon emissions goals. Read More

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News / Online

New efforts emerge to inform consumers about sustainable travel

By Kathryn Walson | April 7, 2023

Kayak, the U.S. Travel Association and the Global Hotel Alliance are among the brands and organizations aiming to help people choose greener destinations and properties. Read More

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Opinion / Technology

ChatGPT means radically improved travel sales conversion

By Terry Jones | April 7, 2023

Travelocity founder Terry Jones says his past work creating Wayblazer makes him confident ChatGPT and other forms of generative AI will permanently disrupt the user interface in travel. Read More

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News / Online

Viator's Ben Drew on further growth, educating consumers

By Linda Fox | April 6, 2023

Viator president Ben Drew attributes its recent growth to “changing almost everything about the business” in the past three years. Read More

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Opinion / Online

Travel needs more leadership to fight climate change

By Bob Garner - EnviroRental | April 5, 2023

The short-term rental industry must own its share of the responsibility for reducing emissions, writes Bob Garner, CEO and founder of EnviroRental. Read More

News / Technology

Expedia adds ChatGPT for travel planning in iOS app

By Mitra Sorrells | April 4, 2023

While the integration of ChatGPT has happened in a matter of weeks, CEO Peter Kern says it has been done very carefully, with controls in place to ensure the interactions relate only to travel and are... Read More

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News / Online

Google redesigns hotel browsing on mobile

By Derek Catron | April 3, 2023

Google also confirmed PhocusWire reports of a pilot program in which it is offering to give consumers a refund on flights if the airfare purchased drops before departure. Read More

Opinion / Online

Should everyone jump on the dynamic pricing bandwagon?

By Frank Belzer – ICON Park | March 31, 2023

While Disney has launched one of the most complex dynamic pricing systems, these can create unintended consequences for companies that don’t plan carefully. Read More