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News / Online

Mixed results as airlines tackle social media-led customer service

By Mitra Sorrells | January 12, 2018

As travelers increasingly send direct messages through platforms like Facebook Messenger and Twitter, airlines and carriers need to prioritize quick responses to such inquiries. Read More

News / Online

Marriott forced to close websites in China

By Kevin May | January 11, 2018

Marriott International has made a strong apology to the Chinese government and taken down its websites in the country following a series of "errors". Read More

News / Technology

IHG starts major Amadeus tech move with Kimpton

By Kevin May | January 11, 2018

Kimpton is the first group of properties within the InterContinental Hotels Group to switch over to the long-awaited platform provided by Amadeus. Read More

News / Online

TripAdvisor business units overhauled, two execs depart

By Jill Menze | January 10, 2018

TripAdvisor is undergoing operational changes, a representative from the user review giant has confirmed. Read More

News / Distribution

Powerful travel brands face uncertain future in a blockchain-led world

By Mitra Sorrells | January 10, 2018

Will blockchain render powerful travel industry intermediaries extinct? That’s the prediction of Maksim Izmaylov, CEO of Winding Tree Read More

News / Technology

Video: Don't believe the hype of digital assistants - embrace it

By Kevin May | January 10, 2018

The emergence of digital assistants in the past few years has excited many people in the travel brands. Read More

News / Online

Report: Luxury hotel brands must navigate shifting online ad landscape

By Mitra Sorrells | January 9, 2018

Luxury hotel brands need to reexamine their digital marketing budgets as Google continues to grow its presence in travel search and online booking. Read More

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