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News
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Technology
RateGain dances away with acquisition of DHISCO
By Kevin May
|
August 2, 2018
Hotel distribution service DHISCO is now part of the RateGain family following an acquisition of the company for an undisclosed fee.
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Opinion
/
Online
Can FOMO help capture hotel bookings?
By Mike Ford - SiteMinder
|
August 2, 2018
Around 69% of millennials experience FOMO, and 60% make reactive purchases because of it. In other words, they’ll buy just because they feel they might miss out - even at hotels.
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News
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Technology
Amadeus in talks for major deal to acquire TravelClick
By Kevin May
|
August 2, 2018
Amadeus has signalled its intent to further challenge rival Sabre in the hotel technology arena with a potential deal to buy TravelClick.
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News
/
Technology
More than half of travel apps deleted after a month
By Linda Fox
|
August 1, 2018
Travel apps face a range of problems, such as user fatigue and infrequency of engagement, according to new research.
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News
/
Online
Desktop still dominates over mobile for travel search
By Mitra Sorrells
|
August 1, 2018
Although mobile penetration and usage continues to grow, travelers in most parts of the world are still doing their searching and price comparison on desktop.
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News
/
Online
Q&A: Why test-and-learn is at the heart of improving customer experience
By Jill Menze
|
July 31, 2018
Understanding the nuances of a digital strategy in the travel business is a never-ending series of projects and experimentation.
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News
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Startups
Ideas and insight from startups at Battleground: The Americas
By PhocusWire
|
July 30, 2018
Don't miss a day of fresh ideas and innovation from travel startups and speakers from high-profile companies at Battleground: The Americas. Register now.
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Interview
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Startups
STARTUP STAGE: TroopTravel wants to fix corporate group travel planning
By Mitra Sorrells
|
July 30, 2018
TroopTravel is a platform to help corporate travel managers add intelligence and efficiency to the process of planning meetings and events that involve attendees from different parts of the world. ...
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News
/
Technology
Reimagining customer experience, part 4: Hospitality happenings
By Mitra Sorrells
|
July 30, 2018
Deloitte recently surveyed more than 6,600 hotels guests who have collectively stayed at 25 brands across different hotel tiers to find out what makes a great hotel experience.
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News
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Technology
Payment innovation slow in travel but consumer demand is driving change
By Linda Fox
|
July 26, 2018
Travel companies are slow to invest in payment innovation despite demand from consumers for wider options.
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News
/
Technology
Q&A: Data, context and the impact of Amazon on air travel
By Mitra Sorrells
|
July 26, 2018
According to the World Bank, the number of international travel departures across the globe has more than doubled in the last two decades, from about 650 million in 1996 to 1.45 billion in 2016.
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News
/
Technology
Virtual reality is still finding its space at the customer experience table
By Linda Fox
|
July 25, 2018
Virtual reality hasn't gone mainstream, but barriers to content creation are coming down so it could still build momentum in travel.
Read More
Interview
/
Technology
Q&A: Nordic Choice Hotels on how innovation drives the customer experience
By Nordic Choice Hotels & ALICE
|
July 24, 2018
ALICE co-founder and president Alex Shashou sat down with Nordic Choice head of business Christian Lunden to discuss innovation at Nordic Choice properties and how the influence of other industries...
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News
/
Technology
How AccorHotels uses biometrics to unlock travelers' wants and needs
By Linda Fox
|
July 24, 2018
Le Club AccorHotels is looking to gain deeper insight on customers through Seeker, an initiative that uses biometrics to track responses and get closer to what travelers want.
Read More
News
/
Online
Google on why consumers like to know more before they travel
By Linda Fox
|
July 23, 2018
Google delves into mobile search trends to discover traveler motives to know more before they go.
Read More
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OTA marketing spend rose again in Q2
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The agentic traveler: Is travel ready for AI booking demand?
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Trust at scale: Can Tripadvisor turn review data into action?
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PhocusWire's travel tech news briefs: Amadeus, Hospitable, Cloudbeds and more...
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The reach is rented: Why travel brands need to stop building for algorithms
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Trip.com's TripGenie to get booking capabilities through Mastercard partnership
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Guesty acquires Smily to expand in French STR market
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European hotels maintain direct distribution lead over OTAs
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