Delta Air Lines News and Updates

Delta Air Lines is a global aviation leader known for its operational excellence, digital transformation efforts, and customer-centric strategies. PhocusWire provides in-depth coverage of Delta Air Lines news and updates, highlighting how the airline continues to innovate and adapt in a competitive travel environment.

Latest Delta flight news, partnerships, and aviation strategies

From loyalty program enhancements and biometric boarding to sustainability initiatives and global alliances, Delta is at the forefront of reshaping the air travel experience. Our reporting covers its major investments in technology, strategic partnerships, and evolving distribution models aimed at improving performance and passenger engagement.

American, Delta revive their re-accommodation agreement
News / Distribution
American, Delta revive their re-accommodation agreement
By Michele McDonald | January 29, 2018
Delta and American airlines agreed to a new deal that will enable the airlines to rebook customers onto each other’s flights in the event of unexpected flight disruptions. The new agreement went in Read More
Travelport expands merchandising tool to more than 250 airlines
News / Distribution
Travelport expands merchandising tool to more than 250 airlines
By Mitra Sorrells | January 22, 2018
More than 250 airlines are now using Travelport’s Rich Content and Branding merchandising tool to market branded fares and ancillaries.   Read More
Southwest agrees to settle antitrust lawsuit over 'capacity discipline'
News / Distribution
Southwest agrees to settle antitrust lawsuit over 'capacity discipline'
By Michele McDonald | January 5, 2018
Southwest Airlines agreed to pay $15 million to settle an antitrust lawsuit that charged the four largest US airlines with collusion. The case, In re Domestic Airline Travel Antitrust Litigation, c Read More
Delta adds video chat to customer service line-up
News / Technology
Delta adds video chat to customer service line-up
By Marisa Garcia | August 23, 2017
Delta Air Lines is escalating the race for airline digital customer service by introducing a video chat test program at Ronald Reagan Washington National Airport (DCA), claiming the move is the first Read More
Delta tests facial recognition technology to speed bag checking
News / Technology
Delta tests facial recognition technology to speed bag checking
By Michele McDonald | May 15, 2017
Delta Air Lines is testing whether facial recognition technology can speed the bag-checking process. It has installed four self-service bag drop machines at Minneapolis-St. Paul International Airpo Read More
No one size fits all - airlines benefit from diverse digital tactics
News / Distribution
No one size fits all - airlines benefit from diverse digital tactics
By Kevin May | May 15, 2017
Data released this month illustrates the success of a wide array of initiatives being used by airlines to attract prospective passengers to their websites. SimilarWeb examined traffic to the five m Read More
Why data scientists are vital for increasing customer loyalty
News / Distribution
Why data scientists are vital for increasing customer loyalty
By Viewpoints | April 7, 2017
The importance of big data is increasing across all industries — as are the jobs required to tap into the insights within the data. So it’s no surprise that the McKinsey Global Institute recently pred Read More
Delta’s outage is an airline industry wake-up call
News
Delta’s outage is an airline industry wake-up call
By Timothy O'Neil-Dunne | August 14, 2016
A week ago, Delta Air Lines had a massive worldwide failure of its systems, due partly to a fire. The recent outages at Delta, Southwest, and indeed not so widely reported but at other airlines sho Read More
Delta compensates passengers for systems meltdown - a sign of things to come?
News / Technology
Delta compensates passengers for systems meltdown - a sign of things to come?
By Marisa Garcia | August 9, 2016
After attributing a massive worldwide failure of its systems on Monday to an overnight power outage, Delta faces ongoing delays and flight cancellations. The airline resumed services by late mornin Read More
Airline websites fall short as DOT accessibility deadline approaches
News / Distribution
Airline websites fall short as DOT accessibility deadline approaches
By Martin Cowen | July 15, 2016
Edinburgh-based UserVision has looked at the US websites of six global airlines in light of changes to the US Department of Transportation's accessibility rules. The changes were passed in 2013 req Read More
Want an intimate relationship with a travel brand? No hugs there
News / Distribution
Want an intimate relationship with a travel brand? No hugs there
By Kevin May | November 10, 2015
Social media and online travel agencies have been blamed for the poor state of relationships between consumers and travel brands. MBLM, a US-based brand and marketing consultancy, examined how 6,00 Read More
Issues at the heart of the on-board wifi debate
News / Technology
Issues at the heart of the on-board wifi debate
By Kevin May | September 8, 2015
Icelandair has been talking up its connectivity prowess recently, claiming 95% of its aircraft fleet now has on-board wifi. The idea of having on-board wifi for passengers, especially on the busy t Read More
OTA lobby report preceded US airline antitrust inquiry, House of Cards-style
News / Distribution
OTA lobby report preceded US airline antitrust inquiry, House of Cards-style
By Sean O'Neil | July 2, 2015
Last month, before a US watchdog began an antitrust investigation against some airlines, the Travel Technology Association (TTA), a lobbying group, published a much-cited report on airline market powe Read More
Delta feuds with online travel sites after removing fare and schedule data
News / Distribution
Delta feuds with online travel sites after removing fare and schedule data
By Nick Vivion | May 20, 2015
It's been awhile since we've had a single carrier feud so widely with online travel sites — the most notable recurring feud was American Airlines and Orbitz. Delta has now taken on the fight with O Read More
Travelport ramps up accommodation strategy, acknowledges possible role in sharing economy
News / Distribution
Travelport ramps up accommodation strategy, acknowledges possible role in sharing economy
By Kevin May | May 7, 2015
Travelport says it will soon add vacation rental properties to its distribution network, in a bid to widen the accommodation options to agencies. Speaking following its Q1 2015 results, president a Read More
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