Delta


How AI is transforming the traveler experience from start to finish
How AI is transforming the traveler experience from start to finish
By Viewpoints | March 16, 2018
This is a viewpoint from Noreen Henry, CEO of Wayblazer. With today's technology, consumers are able to interact with self-driving cars, real-time language translation services, and of course shop Read More
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Seamless Air Alliance marks radical pivot in evolution of inflight wifi
Seamless Air Alliance marks radical pivot in evolution of inflight wifi
By Marisa Garcia | February 28, 2018
It is not that long ago, even last week, that inflight wifi was viewed as a perk. But it’s growing importance to customers has led to the forging of new relationships to build an infrastructure that g Read More
News | Technology
Wi-Fi now on 82 airlines, system upgrades on the rise
Wi-Fi now on 82 airlines, system upgrades on the rise
By Jill Menze | January 30, 2018
In-flight Wi-Fi is more prevalent than it’s ever been, with 82 airlines now offering the service, up 17% over last year. Read More
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American, Delta revive their re-accommodation agreement
American, Delta revive their re-accommodation agreement
By Michele McDonald | January 29, 2018
Delta and American airlines agreed to a new deal that will enable the airlines to rebook customers onto each other’s flights in the event of unexpected flight disruptions. The new agreement went in Read More
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Travelport expands merchandising tool to more than 250 airlines
Travelport expands merchandising tool to more than 250 airlines
By Mitra Sorrells | January 22, 2018
More than 250 airlines are now using Travelport’s Rich Content and Branding merchandising tool to market branded fares and ancillaries.   Read More
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Southwest agrees to settle antitrust lawsuit over 'capacity discipline'
Southwest agrees to settle antitrust lawsuit over 'capacity discipline'
By Michele McDonald | January 5, 2018
Southwest Airlines agreed to pay $15 million to settle an antitrust lawsuit that charged the four largest US airlines with collusion. The case, In re Domestic Airline Travel Antitrust Litigation, c Read More
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Delta adds video chat to customer service line-up
Delta adds video chat to customer service line-up
By Marisa Garcia | August 23, 2017
Delta Air Lines is escalating the race for airline digital customer service by introducing a video chat test program at Ronald Reagan Washington National Airport (DCA), claiming the move is the first Read More
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Delta tests facial recognition technology to speed bag checking
Delta tests facial recognition technology to speed bag checking
By Michele McDonald | May 15, 2017
Delta Air Lines is testing whether facial recognition technology can speed the bag-checking process. It has installed four self-service bag drop machines at Minneapolis-St. Paul International Airpo Read More
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No one size fits all - airlines benefit from diverse digital tactics
No one size fits all - airlines benefit from diverse digital tactics
By Kevin May | May 15, 2017
Data released this month illustrates the success of a wide array of initiatives being used by airlines to attract prospective passengers to their websites. SimilarWeb examined traffic to the five m Read More
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Why data scientists are vital for increasing customer loyalty
Why data scientists are vital for increasing customer loyalty
By Viewpoints | April 7, 2017
The importance of big data is increasing across all industries — as are the jobs required to tap into the insights within the data. So it’s no surprise that the McKinsey Global Institute recently pred Read More
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Delta’s outage is an airline industry wake-up call
Delta’s outage is an airline industry wake-up call
By Timothy O'Neil-Dunne | August 14, 2016
A week ago, Delta Air Lines had a massive worldwide failure of its systems, due partly to a fire. The recent outages at Delta, Southwest, and indeed not so widely reported but at other airlines sho Read More
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Delta compensates passengers for systems meltdown - a sign of things to come?
Delta compensates passengers for systems meltdown - a sign of things to come?
By Marisa Garcia | August 9, 2016
After attributing a massive worldwide failure of its systems on Monday to an overnight power outage, Delta faces ongoing delays and flight cancellations. The airline resumed services by late mornin Read More
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Airline websites fall short as DOT accessibility deadline approaches
Airline websites fall short as DOT accessibility deadline approaches
By Martin Cowen | July 15, 2016
Edinburgh-based UserVision has looked at the US websites of six global airlines in light of changes to the US Department of Transportation's accessibility rules. The changes were passed in 2013 req Read More
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Want an intimate relationship with a travel brand? No hugs there
Want an intimate relationship with a travel brand? No hugs there
By Kevin May | November 10, 2015
Social media and online travel agencies have been blamed for the poor state of relationships between consumers and travel brands. MBLM, a US-based brand and marketing consultancy, examined how 6,00 Read More
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Issues at the heart of the on-board wifi debate
Issues at the heart of the on-board wifi debate
By Kevin May | September 8, 2015
Icelandair has been talking up its connectivity prowess recently, claiming 95% of its aircraft fleet now has on-board wifi. The idea of having on-board wifi for passengers, especially on the busy t Read More
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