Delta

This is a viewpoint from Noreen Henry, CEO of Wayblazer. With today's technology, consumers are able to interact with self-driving cars, real-time language translation services, and of course shop Read More

It is not that long ago, even last week, that inflight wifi was viewed as a perk. But it’s growing importance to customers has led to the forging of new relationships to build an infrastructure that g Read More

In-flight Wi-Fi is more prevalent than it’s ever been, with 82 airlines now offering the service, up 17% over last year. Read More

Delta and American airlines agreed to a new deal that will enable the airlines to rebook customers onto each other’s flights in the event of unexpected flight disruptions. The new agreement went in Read More

More than 250 airlines are now using Travelport’s Rich Content and Branding merchandising tool to market branded fares and ancillaries.   Read More

Southwest Airlines agreed to pay $15 million to settle an antitrust lawsuit that charged the four largest US airlines with collusion. The case, In re Domestic Airline Travel Antitrust Litigation, c Read More

Delta Air Lines is escalating the race for airline digital customer service by introducing a video chat test program at Ronald Reagan Washington National Airport (DCA), claiming the move is the first Read More

Delta Air Lines is testing whether facial recognition technology can speed the bag-checking process. It has installed four self-service bag drop machines at Minneapolis-St. Paul International Airpo Read More

Data released this month illustrates the success of a wide array of initiatives being used by airlines to attract prospective passengers to their websites. SimilarWeb examined traffic to the five m Read More

The importance of big data is increasing across all industries — as are the jobs required to tap into the insights within the data. So it’s no surprise that the McKinsey Global Institute recently pred Read More

A week ago, Delta Air Lines had a massive worldwide failure of its systems, due partly to a fire. The recent outages at Delta, Southwest, and indeed not so widely reported but at other airlines sho Read More

After attributing a massive worldwide failure of its systems on Monday to an overnight power outage, Delta faces ongoing delays and flight cancellations. The airline resumed services by late mornin Read More

Edinburgh-based UserVision has looked at the US websites of six global airlines in light of changes to the US Department of Transportation's accessibility rules. The changes were passed in 2013 req Read More

Social media and online travel agencies have been blamed for the poor state of relationships between consumers and travel brands. MBLM, a US-based brand and marketing consultancy, examined how 6,00 Read More

Icelandair has been talking up its connectivity prowess recently, claiming 95% of its aircraft fleet now has on-board wifi. The idea of having on-board wifi for passengers, especially on the busy t Read More