Customer Relationship Management

News / Online

Tripadvisor and Airbnb join Google as local search powerhouses

By Kevin May | August 23, 2021

Google is the web service of choice for the vast majority of consumers looking for information on local businesses and activities - but a new survey indicates other brands are definitely in the... Read More

Opinion / Technology

As consumers gear up for open banking are we now ready for open traveler?

By Tony Evans - TProfile | August 19, 2021

Open traveler models could spur action in other markets, by encouraging traveles to look at other third party providers offering products such as financial services and payment options. Read More

News / Technology

Q&A: The potential of decentralized digital ID in travel

By Mitra Sorrells | August 16, 2021

Decentralized digital identity solutions could dramatically change distribution, marketing, cybersecurity and more in the travel industry. Read More

News / Online

Tripadvisor hits $235M revenue, beats internal expectations

By Kevin May | August 5, 2021

The user review and travel search service posted total revenue across the business of $235 million, up by almost 300% from just $59 million in the corresponding quarter in 2020. Read More

News / Technology

VIDEO: Easing the burden of paying for travel

By PhocusWire | August 4, 2021

What is the appeal of buy-now-pay-later for brands? What segments of the industry is it more popular than others? And what effect does it have on the business models of exissting brands? Read More

Opinion / Technology

What destinations can do about Apple's location data overhaul

By Nikolai Scholz - Adara | August 3, 2021

Building a strategy that isn’t solely reliant on IP address is a smart investment in the future, especially for travel organizations that use location data for targeting and information-gathering. Read More

Opinion / Technology

Airlines must embrace tech to improve passenger experience

By Juan Hoyos - Cinq | July 30, 2021

How can airlines use technology to improve the overall customer journey as travelers take off in growing numbers? Here are three areas that airlines can focus on to improve the passenger... Read More

News / Online

Refunds, enhanced cleaning drive booking decisions - not price

By Jill Menze | July 28, 2021

According to a new report from Expedia Group, price is not the primary driver behind traveler booking decisions. Read More

News / Technology

Revinate acquires direct booking platform NAVIS

By Mitra Sorrells | July 27, 2021

Terms of the acquisition have not been disclosed, but Revinate says its investor and partner, Serent Capital sponsored the deal. Read More

Opinion / Technology

The most informed travel agents: Artificial intelligence and consent

By Simon Yencken - Fanplayr | July 27, 2021

As artificial intelligence technologies continue to advance in sophistication and adoption, they will hyper-charge personalization in the travel industry. Read More

Interview / Startups

STARTUP STAGE: ModiHost is a hotel management system using AI and blockchain

By Mitra Sorrells | July 22, 2021

ModiHost is a hotel management system that uses artificial intelligence to personalize the guest experience and blockchain and smart contracts to build in transparency and efficiency. Read More

News / Online

VIDEO: Can the travel industry avoid a post-pandemic social divide?

By PhocusWire | July 21, 2021

Issues range from those that do not have the ability to travel from a vaccination perspective to, in particular, those that do not have the money to resume the same types of trips that they took... Read More

News / Online

Travel insurance platform Setoo merges with Pattern

By Kevin May | July 16, 2021

Setoo was created in 2017 with a vision to provide travel businesses a way to automate the insurance process and to develop personalized cover plans for each traveler. Read More

News / Distribution

VIDEO: How one airline is unravelling from its last 18 months and looking ahead

By PhocusWire | July 16, 2021

It's been a tough year and a half for almost very airline on the planet. Some, as traffic fell away within days, ran medical supply flights and others pivoted to use some of their aircraft for... Read More