Customer Relationship Management

Interview / Startups

VIDEO: MyStay - Summit pitch at Phocuswright Conference 2021

By PhocusWire | December 6, 2021

85% of guests are asking for a new concept of reception based on contactless access, so why there are only 3% of properties with online check-in, payments, e-keys? Read More

News / Technology

Sabre highlights agency recovery strategies, tech investment priorities

By Linda Fox | December 3, 2021

The top five strategies being followed by agencies, as they look to recover, include personalized bundles for travelers, targeting higher yield customers and investing in new technology. Read More

Interview / Startups

VIDEO: Local Purse - Summit pitch at Phocuswright Conference 2021

By PhocusWire | December 3, 2021

Web-based platform which supports travel guides, local artisans, and cultural vendors by using live video shopping. Read More

Interview / Startups

Hot 25 Startups 2022: TrovaTrip

By PhocusWire | December 1, 2021

TrovaTrip is a trip planning and management platform that enables topic experts, creators, and businesses to host group trips with their audience around the globe. Read More

News / Technology

Q&A: Cvent CEO Reggie Aggarwal on hybrid futures and going public again

By Donna Airoldi - BTN | December 1, 2021

Cvent founder and CEO Reggie Aggarwal spoke with BTN in late November and says the company planned to be listed on the Nasdaq exchange the morning of December 9. Read More

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Interview / Startups

VIDEO: Wheel The World - Summit pitch at Phocuswright Conference 2021

By PhocusWire | December 1, 2021

Wheel The World is an accessibility booking platform for people with disabilities to book hotels and tours confidently. Read More

From Our Partners / Online

VIDEO: How creators bring life to travel storytelling and brands

By PhocusWire | November 29, 2021

Creators have been used by many travel brands over the years but their role can now be seen as more important than ever, given their ability to bring the human touch and authenticity to a service's... Read More

Interview / Startups

VIDEO: YouTip - Summit pitch winner at Phocuswright Conference 2021

By PhocusWire | November 29, 2021

Enterprise level digital tipping system for an emerging cashless society; more money for workers, more convenience for guests. Read More

From Our Partners / Online

What travel marketers need to know about podcasts

By Laura Fernandez - SXM Media | November 29, 2021

Podcasts have become an important part of media consumption in society, across multiple demographics, geographies and genres. Read More

Interview / Technology

Sounding Off: Pace of change in travel is not totally under its control

By PhocusWire | November 26, 2021

If the 2000s and 2010s were about creating mega platforms and the centralization of product, pricing and experience, a new era for travel is likely to see the reverse taking place. Read More

News / Technology

AirAsia adds biometric facial recognition to super app services

By Kevin May | November 19, 2021

The biometric technology, known as Fast Airport Clearance Experience System (FACES), will be deployed initially for air travel and in the Philippines. Read More

News / Online

Revinate acquires AI messaging solution Go Moment

By Mitra Sorrells | November 17, 2021

The combined company will be called Revinate and Go Moment CEO Raj Singh will become chief strategy officer. Read More

Opinion / Online

What will Tripadvisor's new CEO have to deliver?

By Alex Bainbridge - Autoura | November 16, 2021

Now that Kaufer has announced his retirement, Tripadvisor must look forward and hire a replacement to take the company through this next era of the web. Read More

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Interview / Startups

Hot 25 Startups 2022: Gordian Software

By PhocusWire | November 15, 2021

Gordian Software enables online travel agencies, travel management companies, airlines and other travel companies to sell air-related ancillaries. Read More