Customer Relationship Management

What will Tripadvisor's new CEO have to deliver?
Opinion / Online
What will Tripadvisor's new CEO have to deliver?
By Alex Bainbridge - Autoura | November 16, 2021
Now that Kaufer has announced his retirement, Tripadvisor must look forward and hire a replacement to take the company through this next era of the web. Read More
hot-25-travel-startups-2022-gordian-sofware-main-2
Interview / Startups
Hot 25 Startups 2022: Gordian Software
By PhocusWire | November 15, 2021
Gordian Software enables online travel agencies, travel management companies, airlines and other travel companies to sell air-related ancillaries. Read More
Hot 25 Startups 2022: Miles
Interview / Startups
Hot 25 Startups 2022: Miles
By PhocusWire | November 15, 2021
The Miles platform and app allows anyone with a smartphone to earn miles for all of their travel. Read More
Hot 25 Startups 2022: ModiHost
Interview / Startups
Hot 25 Startups 2022: ModiHost
By PhocusWire | November 15, 2021
ModiHost is an innovative SaaS hotel management system facilitating easy access to AI technologies for hotels of any size or complexity. Read More
Hot 25 Startups 2022: MyStay
Interview / Startups
Hot 25 Startups 2022: MyStay
By PhocusWire | November 15, 2021
MyStay is all-in-one guest experience solution, that connects travel accommodations with their guests during and after their stay ensuring the smoothest guest journey imaginable and makes reception... Read More
Hot 25 Startups 2022: Youtip
Interview / Startups
Hot 25 Startups 2022: Youtip
By PhocusWire | November 15, 2021
Youtip is a specialty payments company that facilitates digital tipping and financial wellness for employees. Read More
Creators help travel brands connect with customers
From Our Partners / Online
Creators help travel brands connect with customers
By Michelle Bruno | November 11, 2021
With loyalty up for grabs and leisure travel becoming a critical revenue source with waning business travel, one strategy gaining traction is for travel brands to engage audiences with relatable stories... Read More
Enso Connect bags $2M for rental guest platform
News / Startups
Enso Connect bags $2M for rental guest platform
By Linda Fox | November 10, 2021
Enso, which was founded in 2019, offers a guest experience platform combining artificial intelligence-led communication and smart home technologies. Read More
My Method... A tale of two zoos and conversational technology
News / Technology
My Method... A tale of two zoos and conversational technology
By Don White - Satisfi Labs | November 9, 2021
Travelers have put the spotlight on the trip planning process during the pandemic and providing reassurance to tourists has led to the implementation of new technologies.  Read More
Post-lockdown - new revenue streams for travel through digital services
From Our Partners / Technology
Post-lockdown - new revenue streams for travel through digital services
By Marisa Garcia | November 8, 2021
Travel brands must identify and adopt the best practices of online retailers and service apps which have been keeping their would-be customers satisfied and connected during this period of social... Read More
VIDEO: How transformation is vital for a new travel industry
From Our Partners / Technology
VIDEO: How transformation is vital for a new travel industry
By PhocusWire | November 8, 2021
Change is a constant, but the COVID-19 pandemic has given many companies a pause for thought as to how far they want to go in their transformation to be smarter brands. Read More
Sounding Off: Metaverse is nonsense to some but the future for many
Interview / Technology
Sounding Off: Metaverse is nonsense to some but the future for many
By PhocusWire | November 5, 2021
It is when we take a step back, stop rolling our eyes at products like Metaverse for a moment and then consider what such things might mean to the consumers of tomorrow, then it all might make sense. Read More
cendyn-pegasus-merge
News / Technology
Cendyn, Pegasus merge to help hoteliers boost direct bookings
By Mitra Sorrells | November 2, 2021
The financial terms of the merger are not being disclosed and details about “branding, structure and leadership” will be shared once the deal is finalized in about a month.   Read More
VIDEO: Lessons learned and staying the course as a travel startup
News / Technology
VIDEO: Lessons learned and staying the course as a travel startup
By PhocusWire | November 1, 2021
FutureStay has experienced what it takes to get a business up and running, including challenges around investment, building teams and sticking to a growth strategy. Read More
Ten things to know about the short-term rental traveler
News / Online
Ten things to know about the short-term rental traveler
By Phocuswright Research | November 1, 2021
Everything to know about the short-term rental traveler, including who they are, their unique perspectives and lodging consideration sets. Read More
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