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News / Online
How TMCs are blending automation with human support
By Kathryn Walson | January 3, 2023
Executives from CWT and Flight Centre Travel Group discuss challenges facing the business travel sector including the need for more customer service and a focus on sustainability. Read More
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News / Online
How travel brands are prioritizing mobile app engagement
By Kathryn Walson | December 7, 2022
Companies like Expedia, Booking, Tripadvisor, CWT and more are using their apps to drive loyalty and provide personalization. Read More
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News / Online
Former CWT CEO joins Sonder's board of directors
By Angelique Platas - Business Travel News | September 15, 2022
Former CWT CEO Michelle Frymire has specific expertise in corporate travel, which Sonder in recent months has identified as a “huge opportunity." Read More
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News / Technology
Can a chatbot alone manage travel disruptions?
By Kathryn Walson | August 3, 2022
While chatbot technology in travel has evolved, it can't replace everything a live agent can accomplish. Read More
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News / Online
Patrick Andersen becomes CEO at CWT as McKinney Frymire steps down
By Mitra Sorrells | April 25, 2022
McKinney Frymire joined CWT in 2019 and became CEO one year ago. Read More
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News / Technology
CWT, IATA introduce carbon emissions calculators
By Jill Menze | March 29, 2022
The solutions help businesses meet emission reduction targets and travelers make more sustainable choices. Read More
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News / Technology
The wider trends driving business travel recovery
By Linda Fox | March 10, 2022
Many large companies now say they will continue to offer more flexible working going forward enabling employees to choose whether they work from home or the office or both. Read More
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News / Startups
CWT taps startup Zytlyn to help forecast travel demand
By Mitra Sorrells | February 1, 2022
 The project will combine CWT’s historical booking data with Zytlyn’s prediction platform to predict demand. Read More
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News / Distribution
Sabre brings in ex CWT CEO and Travelport exec Kurt Ekert as president
By Kevin May | December 15, 2021
Dave Shirk will also step down as president of the Travel Solutions arm of the business. He will continue to serve as a senior advisor to Menke and Ekert through 2022. Read More
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News / Technology
CWT plans $100M technology investment
By Linda Fox | November 16, 2021
The travel management company's $100 million tech investment is part of its $350 million recapitalization program. Read More
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Interview / Technology
In The Big Chair - Michelle McKinney Frymire of CWT
By Mitra Sorrells | November 10, 2021
Michelle McKinney Frymire became CEO of CWT in May 2021. She joined the company in 2019 after prior leadership roles at Starwood Vacation Ownership, Delta Air Lines and Continental Airlines. Read More
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News / Distribution
CWT wipes out debt with recapitalization deal
By Christina Jelski - Travel Weekly | September 16, 2021
The travel management company is getting $350 million in new equity funding and is eliminating almost $900 million in debt. Read More
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Opinion / Distribution
Travel management company roles grow as business travelers venture out
By Gavin Smith - Element | August 31, 2021
Business travelers will be even more reliant on the expert knowledge of TMCs going forward. Read More
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News / Distribution
VIDEO: Business travel reinvented - who gets to travel now?
By PhocusWire | July 20, 2021
Business travel's return has been debated ad nauseum, but there is agreement on this: changes in corporate programs, mandates and approvals will either slow - or accelerate - proceedings. Read More
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Opinion / Distribution
Measuring the success of a sustainable travel program
By Rich Johnson - CWT Solutions Group | July 12, 2021
The global pandemic has presented the corporate travel industry with a once-in-a-generation opportunity to transform. Read More