Carlson Wagonlit

crisis-management-corporate-travel
News / Online
Corporate travel on the front line of global incidents
By Linda Fox | March 18, 2020
The corporate travel industry has to deal with an increasing volume of incidents related to weather, terrorism - and now health - that impact travel. Read More
cwt-messaging-service
News / Technology
CWT adds messaging service for travelers, ponders adding voice tech
By Linda Fox | February 13, 2020
The technology enables travelers to contact a counselor at any time of the day via desktop, mobile or a third party messaging app approved by their employer. Read More
VIDEO: Has airline distribution reached utopia?
News / Distribution
VIDEO: Has airline distribution reached utopia?
By Jill Menze | December 6, 2019
On a scale of one to 10, with one being where airline distribution was in the 1980s and 10 being the utopia the industry’s dreamed of, where does the current ecosystem reside? Read More
Steady progress for NDC, but what are the next hurdles to overcome?
News / Distribution
Steady progress for NDC, but what are the next hurdles to overcome?
By Linda Fox | November 4, 2019
Announcements from American Express Global Business Travel, CWT and FCM have talked up NDC - but do they really mean anything and, more importantly, what real progress is being made? Read More
big-chair-kurt-ekert
Interview / Technology
In The Big Chair - Kurt Ekert of CWT
By Linda Fox | August 27, 2019
Kurt Ekert took the reins of CWT in April 2016. He has spent many years in the travel technology and distribution industry including a number of senior roles at Travelport. Read More
Business travel part 2 TMC innovation
News / Online
Business travel, part 2: TMCs focus on innovation to stay competitive
By Mitra Sorrells | August 12, 2019
For part two of our series on business travel we explore how some of the legacy TMCs are pursuing innovation. Read More
Business travel part 1 investor perspective
News / Startups
Business Travel, part 1: The (major) investor opportunity
By Mitra Sorrells | August 5, 2019
For the first part in our monthlong series on business travel, we talk to investors in three of the sector's biggest startups - Lola.com, TravelPerk and TripActions. Read More
Few "travel innovations" get the thumbs up by corporate travelers on the go
News / Technology
Few "travel innovations" get the thumbs up by corporate travelers on the go
By Linda Fox | July 10, 2019
Research from CWT reveals how much business travelers like the technology they use versus how much they use it. Read More
CWT-tech-research
News / Technology
Business travelers increasingly seek digital channels
By Linda Fox | May 22, 2019
Research from CWT shows how business travelers are increasingly look to self-service channels such as web and mobile bookings and other travel-related tasks. Read More
qantas-agency-channel
News / Distribution
Qantas unveils NDC-led booking channel for agents, hints at fees down the road
By Linda Fox | February 7, 2019
Qantas will introduce an agency booking channel from August this year providing its "widest range of fares." Read More
SiteMinder partners with RoomIt to connect hotels directly to TMC clients
News / Distribution
SiteMinder partners with RoomIt to connect hotels directly to TMC clients
By Jill Menze | January 9, 2019
Through a new partnership with RoomIt, the hotel distribution arm of Carlson Wagonlit Travel, SiteMinder is giving its hotel customers direct access to a travel management company’s clients for the... Read More
CTOs-on-chatbots
News / Technology
Travel tech bosses on chatbots and the need for human interaction
By Linda Fox | November 7, 2018
Carlson Wagonlit Travel is running several chatbot pilots to see how and where the technology can best help the travel management company and its customers. Read More
cwt-distribution-gds
News / Distribution
CWT wants "simplification", renews deals with two global distribution systems
By Linda Fox | August 31, 2018
Carlson Wagonlit Travel says new deals with Amadeus and Sabre are part of its 3.0 strategy to streamline processes. Read More
Startups part 1 investors' perspective
News / Startups
Surveying the travel startup landscape, part 1: The investors’ perspective
By Mitra Sorrells | August 7, 2018
This month we're digging into the topic of startups, aiming to understand the challenges and opportunities from the perspective of various players in the field, beginning with insights from venture... Read More
Carlson Wagonlit secures GDS fee workaround on British Airways
News / Distribution
Carlson Wagonlit secures GDS fee workaround on British Airways
By Kevin May | December 5, 2017
Corporate travelers have been given a lifeline from paying a surcharge on British Airways... if they use Carlson Wagonlit. Read More