Menu
Home
Latest News
AI News
Jobs
Events
Phocuswright
About Us
Home
Hot Right Now
Brands
Airbnb
Booking.com
Expedia
Google
Tripadvisor
Vrbo
Trends
Artificial Intelligence
Marketing
Distribution
Payments
Sustainability
Revenue Management
Health
Security
Sectors
Airlines
Business Travel
Ground Transportation
Hotels
Metasearch
Online Travel Agencies
Private Accommodation
Tours and Activities
Editors' Picks
Watch
PhocusWire on YouTube
Phocuswright on YouTube
WebInTravel on YouTube
Listen
In Phocus podcast
Events
Webinars
Phocuswright Travel Innovation Summit London
The Phocuswright Conference
Phocuswright Europe
WebInTravel
PhocusWire Pulse
Welcome to Pulse
Green Light For Ground Transportation
A New Traveler Experience
Emerging Innovation
Startups In The Spotlight
Rentals On The Rise
Travel Marketing Tactics
Progress In Travel Payments
Decoding Travel Security
A New Age For Social Media
Loyalty For The Long Haul
Safer & Seamless
Startups
hot 25 travel startups 2026
hot 25 travel startups 2025
Hot 25 Travel Startups 2024
Hot 25 Travel Startups 2023
Hot 25 Startups 2022
Hot 25 Startups 2021
Hot 25 Startups 2020
Hot 25 Startups 2019
Startup Stage
Phocuswright Innovation
Company Culture
Diversity and Inclusion
In The Big Chair
PhocusWire Vitals
AI Insights
Opinion
Financial Earnings
From Our Partners
Northstar Family
BHN Group
Business Travel News
Incentive
Meetings & Conventions
The Beat
TravelAge West
TravelPulse
Travel Weekly
TravelTech Show
WebInTravel
Boxever
News
/
Distribution
TSpotlight - Travel needs to get its personalization act together
By PhocusWire
|
June 30, 2015
A new report, produced by Tnooz in association with Boxever, concludes that travel firms have no excuse not to start working on personalization strategies. A Brief History of Personalization - Past
Read More
Webinars
/
Online
TLearn WEBINAR VIDEO - Five steps to understanding predictive marketing in travel
By Kevin May
|
May 19, 2015
Predictive marketing is the holy grail for marketers who want to communicate on a truly 1-to-1 basis with their prospects and customers. But maturing to predictive marketing doesn’t happen overnigh
Read More
News
/
Online
Boxever continues growth with march on US
By Linda Fox
|
April 15, 2015
Boxever has signed US tour operator InterRail as its first customer in North America. The Dublin-based customer intelligence specialist has been making steady progress in the past year starting wit
Read More
Webinars
/
Distribution
TLearn WEBINAR VIDEO - How to recover lost online shopping carts intelligently and rapidly
By Kevin May
|
February 3, 2015
An estimated 85-95% of online shopping carts go abandoned in travel, leaving millions of dollars on the table. However, using intelligent cart recovery techniques, you can instantly re-target custo
Read More
Webinars
Festive catch-up time - every Tnooz webinar from 2014
By Kevin May
|
December 22, 2014
Tnooz has produced countless webinars over the course of 2014, covering everything from metasearch and payments to retailing and guest profiling. So what better way to spend those quieter days in t
Read More
Webinars
/
Online
TLearn WEBINAR VIDEO - Getting closer to a 360-degree view of your customer
By Kevin May
|
December 3, 2014
Having rich 1:1 engagements with your customer – whether via email, online, mobile, in the call center or even in the cabin – starts with having a deep understanding of the individual traveler. But
Read More
News
/
Online
Boxever woos Air New Zealand and Ryanair with personalisation push
By Linda Fox
|
November 19, 2014
Boxever is to bring its predictive marketing technology to Air New Zealand. The Ireland-based data specialist has been selected to drive the airline's personalisation initiative. The plan is to
Read More
Webinars
/
Distribution
TLearn WEBINAR VIDEO - Delighting with personalization
By Kevin May
|
October 14, 2014
An Infosys study found that eight out of ten consumers feel personalized marketing has influenced a purchase, so personalization should be top of mind for travel marketers. In this Tnooz-Boxever FR
Read More
News
/
Distribution
Online conversion and bringing travel shoppers back into the fold
By Viewpoints
|
September 26, 2014
We’ve all had the experience of navigating our way through an online purchase, only to stop short of making the purchase. Any number of issues may have prevented us from consummating the deal – the pr
Read More
News
/
Distribution
Big Data today, a leap up from the little black book of yesterday
By Viewpoints
|
August 27, 2014
My grandfather used to have a little notebook. Maybe it was black, I didn’t ask. In it, he used to keep notes. Notes of the people he met, how he knew them, their interests, sports, politics, hobbi
Read More
News
/
Online
Travel mass marketing is so last season - personalisation is the only way to go
By Viewpoints
|
July 14, 2014
Let’s get personal for a moment. The days of marketing to mass groups are are on their way out. Companies have shifted focus of customer interaction and messaging to the individual customer through
Read More
News
/
Technology
Turning casual browsers of travel to loyal customers of brands
By Viewpoints
|
June 30, 2014
We’ve all done it. At work, on the train, on the way home, sitting in front of the TV. We’ve even done it with multiple devices. Browsing the web. From searching for that next big holiday, the w
Read More
News
/
Distribution
Making sense (and business) out of irrational behaviour
By Linda Fox
|
June 12, 2014
Big (and little) data has come up as a topic at a number of airline conferences in the past month with advice from the great and good on the need to tap into it. A recent session from Boxever chief
Read More
News
/
Technology
Wanted: The airline that helps you right when you need it
By Viewpoints
|
June 9, 2014
Customers rely on self-service technology to book flights, check in, change seats, and board their flight. But when something disrupts their plans, their tech-savvy tendencies tend to go out the wi
Read More
News
/
Distribution
Airlines, do you know what makes your customers click?
By Viewpoints
|
May 9, 2014
Every customer journey is unique. For brands, every step of the journey represents an opportunity to strengthen the customer relationship, by listening to what that customer wants and personalising pr
Read More
More
Most Popular
Latest Stories
Most Popular
News
/
Technology
Expedia calls on Layla to speed up its AI strategy
News
/
Technology
Beyond chatbots, is AI working in travel?
News
/
Finance
Accor says most conversations with hotel owners now about AI
News
/
Finance
BCD Travel invests in corporate travel AI platform Amgine
News
/
Technology
How hoteliers can adapt to survive the AI discovery shift
Latest Stories
Interview
/
Startups
Startup Stage: Bizey wants to streamline T&E
News
/
Technology
Navigating the future of OBTs in an AI-driven travel industry
From Our Partners
/
Technology
Report: Travelers want AI personalization, not unchecked autonomy
News
/
Online
How Nikhil Ravishankar is navigating Air New Zealand’s 'perfect storm'
News
/
Technology
Meeting travel agents where they are: Why conversational chat decides agentic AI adoption
Subscribe Now!
Submit
I accept the
Terms and Conditions
and
Privacy Policy
.
Subscribe Now!
Submit
I accept the
Terms and Conditions
and
Privacy Policy
.
Copyright © 2026 by Northstar Travel Media LLC. All Rights Reserved. Phocuswright 301 Route 17 N., Suite 1150, Rutherford, NJ 07070 USA | Telephone: +1 860 350-4084
Phocuswright
•
The Phocuswright Conference
•
Phocuswright Europe
•
Global Startup Pitch
•
Web In Travel
•
Retail Travel