Booking.com News

As a global leader in online accommodations and travel services, Booking.com continues to shape the digital travel experience through innovation, platform evolution, and strategic partnerships. PhocusWire delivers the latest Booking.com news to keep industry professionals informed on how this travel giant is adapting to shifting market dynamics and consumer expectations.

Key Booking.com updates, partnerships, and market trends

Follow developments in Booking.com’s core technology, loyalty strategies, and supplier relationships, along with its expansion into flights, experiences, and payments. Our reporting covers how the brand is responding to competitive pressures, regulatory environments, and the increasing demand for seamless, personalized travel.

More than one-third of leisure travelers have used GenAI tools, report says
News / Technology
More than one-third of leisure travelers have used GenAI tools, report says
By Morgan Hines | November 10, 2023
More than half of leisure travelers who have used generative artificial intelligence planning tools booked most or all of the recommendations provided by the chatbot. Read More
Booking.com adds cruise content in partnership with World Travel Holdings
News / Distribution
Booking.com adds cruise content in partnership with World Travel Holdings
By Mitra Sorrells | November 10, 2023
U.S. consumers can now access more than 10,000 sailings on more than 30 cruise lines from 55 departure points around the world.     Read More
Where next for Etraveli with Booking.com deal off the table?
News / Online
Where next for Etraveli with Booking.com deal off the table?
By Linda Fox | November 8, 2023
Following a veto by European regulators of the Booking.com-Etraveli acquisition, Etraveli CEO Mathias Hedlund talks about what’s next for the company, growth opportunities and its focus on flights. Read More
Booking Holdings posts record earnings, expects to grow AI, flight offerings
News / Online
Booking Holdings posts record earnings, expects to grow AI, flight offerings
By Morgan Hines | November 2, 2023
Booking Holdings’ total revenue came in at $7.3 billion, showing a 21% increase over the same quarter last year, and adjusted EBITDA clocked at $3.3 billion - a 24% increase from the same quarter of... Read More
The positive and negative impacts of travel on destinations
News / Online
The positive and negative impacts of travel on destinations
By Linda Fox | November 1, 2023
A report from Economist Impact and Booking.com assesses the social, environmental and economic impact of visitors on destinations.  Read More
Booking, Expedia, Tripadvisor form coalition to fight fake reviews
News / Online
Booking, Expedia, Tripadvisor form coalition to fight fake reviews
By Derek Catron | October 17, 2023
The coalition, which also includes Amazon, Glassdoor and Trustpilot, seeks to work together on developing common standards and best practices to root out fake reviews and ensure consumers can make... Read More
Booking adds sustainability badge for short-term rentals vetted by Sustonica
News / Startups
Booking adds sustainability badge for short-term rentals vetted by Sustonica
By Mitra Sorrells | October 11, 2023
Properties that have received the Sustonica certification will now show a “Level 3+ Travel Sustainable” badge at the top of their listing on Booking.com.   Read More
CEO Spotlight - Brett Keller of Priceline
Interview / Online
CEO Spotlight - Brett Keller of Priceline
By Linda Fox | September 27, 2023
PhocusWire talks to Priceline CEO Brett Keller about the company's partnership with Google, the hype around generative artificial intelligence and treading its own path versus other Booking Holdings... Read More
Poor security, clunky processes driving online hotel booking abandonment
News / Online
Poor security, clunky processes driving online hotel booking abandonment
By Linda Fox | September 25, 2023
Most important to consumers when booking accommodation online is an easy and secure booking and payment experience, 53%, followed by video and images of rooms and the property, 50%. Read More
Booking to appeal EU regulators' decision to block Etraveli acquisition
News / Online
Booking to appeal EU regulators' decision to block Etraveli acquisition
By Linda Fox | September 25, 2023
Booking says the dispute does not affect its strategy to build out flights as part of its connected trip vision. Read More
Booking.com dominates review market share but is losing ground to Google
News / Online
Booking.com dominates review market share but is losing ground to Google
By Linda Fox | September 20, 2023
The Shiji Reviewpro Guest Experience Benchmark for Q2 2023 found overall consumer satisfaction with hotels is up but still trails 2019 levels.   Read More
Booking.com prepares to launch credit card in U.S.
News / Online
Booking.com prepares to launch credit card in U.S.
By Mitra Sorrells | September 19, 2023
The online travel agency has brought in a former JPMorgan Chase executive to lead the effort and is also hiring for a manager of "co-branded credit card growth and strategy.”   Read More
Will EU’s drive to regulate STRs lead to more data-driven policies?
News / Online
Will EU’s drive to regulate STRs lead to more data-driven policies?
By Derek Catron | September 13, 2023
A new report from eu travel tech shows how the greater availability of data could lead to more targeted measures on short-term rentals in Europe.   Read More
Booking will fight any decision to veto Etraveli acquisition in court
News / Online
Booking will fight any decision to veto Etraveli acquisition in court
By Linda Fox | September 8, 2023
Booking Holdings has responded to rumors that European regulators will veto its Etraveli acquisition, saying that decision would be "flawed on both factual and legal grounds." Read More
Booking.com for Business enhances data visibility with Traxo partnership
News / Online
Booking.com for Business enhances data visibility with Traxo partnership
By Mitra Sorrells | August 15, 2023
The collaboration will give Booking.com for Business clients, who are spread across nearly 200 countries, the ability to see data about bookings made at any point of travel sale. Read More
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