Amadeus

News / Technology

Finnair, Swiss talk difficult distribution decisions, customer experience

By Linda Fox | July 5, 2023

Finnair and Swiss executives joined the "Make Flying Fun" panel at Phocuswright Europe 2023 to discuss boosting digital engagement, distribution developments, sustainability and more. Read More

News / Technology

Chargebacks in travel increasing as consumers find them easier than refunds

By Linda Fox | June 27, 2023

Outpayce, the payments business of Amadeus, surveyed travel executives to uncover that 71% of companies have seen an increase with disputes growing 30% year over year. Read More

News / Technology

Amadeus' Maroto on hospitality, aviation pressure, leadership challenges

By Linda Fox | June 20, 2023

Luis Maroto, president and CEO of Amadeus, joined Phocuswright Europe 2023 to talk about the economy, distribution developments and potential growth opportunities for the company. Read More

From Our Partners / Online

The power of an “ecosystem approach” in hospitality

By Francisco Pérez-Lozao Rüter - Amadeus Hospitality | June 20, 2023

Find out how today's traveler expectations are catalysts for change and how the hospitality industry can adapt in the coming years to deliver more seamless journeys. Read More

News / Startups

Amadeus takes stake in SAF innovator Caphenia

By Linda Fox | June 12, 2023

The Germany-based company is working to produce synthesis gas, the combination of CO2 and water, used to make sustainable aviation fuel (SAF). Read More

News / Technology

AI Insights: Generative AI's impact on the shopping experience

By PhocusWire | June 6, 2023

Amadeus chief technology officer Sylvain Roy answers our questions on how the company is working with generative artificial intelligence technology. Read More

News / Distribution

Phocuswright Europe 2023: Airline customer experience and distribution developments

By PhocusWire | May 23, 2023

Hear from Lufthansa Group and Finnair executives at Phocuswright Europe on topics that include developments since last year, their initiatives towards NDC and away from Edifact and improvements to the... Read More

News / Distribution

Amadeus sees growth across distribution and IT units

By Linda Fox | May 9, 2023

The company reported a 43% increase in group revenue to €1.3 billion with adjusted profit up 188% to €273 million for the three months ended March 31, 2023. Read More

News / Distribution

Airlines' NDC plans complicate travel advisor efforts

By Robert Silk – Travel Weekly | May 3, 2023

Analysts say that the hullabaloo over American is distracting from how airlines’ move to lean heavily on NDC-enabled technology is making flight shopping more difficult for travel advisors. Read More

Opinion / Online

Claims fraud in travel - another form of chargeback

By Monica Eaton - Chargebacks911 | May 1, 2023

Using modern technology, travel merchants can significantly reduce the number of fraudulent claims they receive while maintaining the customer relationships that their businesses are built on. Read More

News / Startups

Sustainability-focused startups find opportunities, obstacles

By Kathryn Walson | April 24, 2023

Founders of environmental startups know that where there are challenges, there are also opportunities. And the possibility to make a difference rises in correlation with the demand for eco-friendly... Read More

News / Distribution

Air Canada launches diverse NDC approach to distribution

By Linda Fox | April 19, 2023

The airline's new distribution strategy will enable travel agents to access Air Canada inventory in a number of ways, including building their own connections, partnering with third-party technology... Read More

News / Distribution

Travelport tech chief talks moving the needle on NDC

By Linda Fox | April 19, 2023

Tom Kershaw, chief product and technology officer at Travelport, talks about the current state of NDC, real progress in 2023 and moving the needle on adoption. Read More