Airline Industry News

PhocusWire's in-depth coverage of the airline sector, featuring news, analysis, interviews, research and more on network carriers, low-cost airlines and package charters.

The airline sector continues to evolve rapidly, driven by technological innovation, shifting traveler expectations, and a dynamic global marketplace. PhocusWire delivers up-to-the-minute airline industry news with a focus on distribution strategies, operational advancements, customer experience, and sustainability in aviation.

Latest airline updates, trends, and aviation insights

Get a comprehensive view of what’s shaping the global airline landscape—from new fleet technologies and route expansions to loyalty program shifts and retailing transformations. Our coverage highlights how carriers are adapting to economic pressures, regulatory changes, and emerging consumer trends through digital tools, automation, and enhanced service models.

APAC travelers prefer international chain hotels post-pandemic, look to agents for help
News / Distribution
APAC travelers prefer international chain hotels post-pandemic, look to agents for help
By Linda Fox | July 27, 2020
The study from Sabre reveals travelers are gravitating towards branded chain properties because of hygiene assurances and new cleaning technology. Read More
ndc-post-covid-opinion
Opinion / Distribution
Is NDC going to survive COVID-19? One airline group gives an unequivocal “Yes!”
By Philippe Der Arslanian - Answair | July 27, 2020
Resources have been slashed, investments cut, strategic programs paused and, more than ever, executive focus has zeroed in on any new project to scrutinize its rate‐of‐return. So where does that leave... Read More
How can travel brands keep customers apprised of border regulations and leisure options?
From Our Partners / Online
How can travel brands keep customers apprised of border regulations and leisure options?
By Jennifer Phillips April - Smartvel | July 27, 2020
An increase in travelers is good news for airlines that have been hard hit during the pandemic. As the world reopens, many people are eager for a getaway as a mental reset from months of confinement. Read More
Sounding Off: Time to push forward but not be afraid of digitalization
Interview / Online
Sounding Off: Time to push forward but not be afraid of digitalization
July 24, 2020
Digitalization shouldn't scare the travel, tourism and hospitality industry, nor the customers that fly in its aircraft, sleep in its beds, ride in its vehicles and enjoy its activities. Read More
Five tips about payments as airlines resume flying
Opinion / Technology
Five tips about payments as airlines resume flying
By Adnan Beig - Amadeus | July 24, 2020
How the industry receives and administers payments is changing as airlines navigate the COVID-19 pandemic. Right now, there isn’t a travel business on the planet that can afford to lose a sale. Read More
travel-loyalty-program-phocuswright-study
News / Distribution
Member for the moment or loyal for life? Loyalty programs revisited
By PhocusWire | July 23, 2020
U.S. travel companies are spending millions of dollars developing and implementing loyalty programs. Driving bookings, retention and repeat business are among the main goals of travel loyalty programs. Read More
VIDEO: New Reality With... Barbara Dalibard of SITA
News / Technology
VIDEO: New Reality With... Barbara Dalibard of SITA
By PhocusWire | July 23, 2020
The next guest on the New Reality With... series is Barbara Dalibard, CEO of SITA, one of the world's leading airline and airport technology providers. Read More
How I Got Here, episode 34 - Bobby Healy of CarTrawler
Interview / Technology
How I Got Here, episode 34 - Bobby Healy of CarTrawler
By PhocusWire | July 23, 2020
Free-spirited and never afraid to speak his mind, Bobby Healy is a well-known figure in the travel and transportation sectors. He's in conversation with Mozio's David Litwak and Kevin May from... Read More
intelak-dubai-innovation
News / Startups
New innovation hub created to spur growth in travel and tourism startups in Dubai
By Mitra Sorrells | July 23, 2020
The innovation hub is a joint effort of Emirates Group, Dubai Tourism, Accenture and Microsoft. Read More
India’s SpiceJet airline takes over team and technology of Ixigo’s Travenues subsidiary
News / Technology
India’s SpiceJet airline takes over team and technology of Ixigo’s Travenues subsidiary
By Mitra Sorrells | July 22, 2020
Ixigo launched Travenues in early 2019 to develop e-commerce solutions for airlines. Read More
sabre-mindsay-chatbot
News / Technology
Sabre integrates Mindsay technology to enable automated customer service for OTAs, airlines and TMCs
By Mitra Sorrells | July 22, 2020
Sabre says the integration of Mindsay technology will enable travel companies to automatically resolve 70% of customer service requests.   Read More
Passenger claims handling: a legal cure through technology
Opinion / Technology
Passenger claims handling: a legal cure through technology
By Ulrich Steppler - CHS | July 21, 2020
The handling of passenger claims has been an Achilles Heel in the airline industry for many years, even before the coronavirus hit the whole sector in an unprecedented fashion. Read More
aeronology-carstensen-interview
News / Technology
No transactions, no problem: why this travel veteran is optimistic about a startup launched on eve of COVID-19
By Mitra Sorrells | July 21, 2020
Aeronology founder Russell Carstensen is banking on his deep understanding of the industry and the longevity of travel agents to lead his company to success. Read More
VIDEO: New Reality With... Peter Kern of Expedia Group
News / Online
VIDEO: New Reality With... Peter Kern of Expedia Group
By PhocusWire | July 17, 2020
The next guest on the New Reality With... series is Peter Kern, CEO and vice chairman at Expedia Group, one of the world's largest online travel companies. Read More
InPhocus, episode 18 - Innovators are primed and ready
News / Technology
InPhocus, episode 18 - Innovators are primed and ready
By PhocusWire | July 17, 2020
The reset that everyone is going through gives startups (already born or just ideas) and new technology an opportunity to make their case. Read More
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