Accor


Surveying the travel startup landscape, part 3: The support systems
Surveying the travel startup landscape, part 3: The support systems
By Mitra Sorrells | August 20, 2018
In the last few years, several support programs have launched to help entrepreneurs evaluate, develop and grow their innovative ventures across every aspect of travel and tourism.  Read More
News | Startups
Customer experience part 4 hospitality
Reimagining customer experience, part 4: Hospitality happenings
By Mitra Sorrells | July 30, 2018
Deloitte recently surveyed more than 6,600 hotels guests who have collectively stayed at 25 brands across different hotel tiers to find out what makes a great hotel experience.   Read More
News | Technology
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AccorHotels abandons Air France-KLM deal, earlier buys kick in
By Linda Fox | July 26, 2018
AccorHotels backs away from plan to acquire a minority stake in Air-France KLM. Read More
News | Distribution
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How AccorHotels uses biometrics to unlock travelers' wants and needs
By Linda Fox | July 24, 2018
Le Club AccorHotels is looking to gain deeper insight on customers through Seeker, an initiative that uses biometrics to track responses and get closer to what travelers want. Read More
News | Technology
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VIDEO: AccorHotels on facing up to digital and not dying
By PhocusWire | May 24, 2018
A string of acquisitions into new areas of hospitality and a focus on digital services have made AccorHotels one of the chains to watch in recent years. Read More
News | Technology
maud bailly accorhotels phocuswright europe
Phocuswright Europe 2018 Preview: Maud Bailly on a revolution in habits
By PhocusWire | May 15, 2018
Ahead of Phocuswright Europe, she outlines the need for "responsible personalization," what the role of a CDO entails and AccorHotels' plans for the future. Read More
Interview | Distribution
Ctrip AccorHotels partnership
Ctrip and AccorHotels expand partnership to enhance services for Chinese travelers
By Mitra Sorrells | April 23, 2018
The more than 300 million registered users that book trips through online travel agency Ctrip will now have more personalized options and service from AccorHotels.  Read More
News | Distribution
OneFineStay eyes business travel expansion through MagicStay deal
OneFineStay eyes business travel expansion through MagicStay deal
By Kevin May | February 19, 2018
AccorHotels-owned upmarket rental brand OneFineStay is targeting corporates as part of an ongoing expansion plan to reach beyond high-end leisure travelers. Read More
News | Online
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Accor axes independent hotel web strategy
By Kevin May | November 10, 2017
It lasted less than two and a half years - Accor's ambitious attempt to create a marketplace for independent hotels is officially at an end. Read More
News | Online
Accor links up with Misterfly to offer hotel plus flight option on its brand dotcom
Accor links up with Misterfly to offer hotel plus flight option on its brand dotcom
By Martin Cowen | May 16, 2017
AccorHotels is linking up with Misterfly to provide a "hotel + flight" packaging option to its website, starting in France but with other source markets on the agenda, including the UK. Misterfly, Read More
News | Distribution
Travel data can supercharge the integration of loyalty with the everyday
Travel data can supercharge the integration of loyalty with the everyday
By Viewpoints | January 18, 2017
In the last year, we have seen significant developments taking place in the convergence of travel loyalty programmes. This came as brands looked to provide members with the maximum flexibility to e Read More
News | Online
Hilton joins the Instant Booking fray on TripAdvisor
Hilton joins the Instant Booking fray on TripAdvisor
By Kevin May | January 9, 2017
Some momentum in recent weeks for TripAdvisor and its Instant Booking service - with global hotel group Hilton finally joining the initiative. Hilton's portfolio of 13 brands will now be available Read More
News | Distribution
Accor buys tech-savvy private concierge and loyalty business
Accor buys tech-savvy private concierge and loyalty business
By Martin Cowen | July 27, 2016
AccorHotels continues its acquisition spree, entering into exclusive negotiations to take over John Paul, a technology-enabled private concierge and loyalty services business The deal on the table Read More
News | Distribution
Digital should serve the guest, not take over
Digital should serve the guest, not take over
By Martin Cowen | June 17, 2016
"Digital hospitality" can cover everything from robots and reputation management, but technology is the servant, not the master, of the guest experience. This was one of the themes which emerged fr Read More
News | Technology
The HouseTrip story - how to make tens of millions of investment capital disappear
The HouseTrip story - how to make tens of millions of investment capital disappear
By PhocusWire | May 9, 2016
The HouseTrip email of Wednesday 27 April 2016: "We’re thrilled to announce that we’ve been acquired by TripAdvisor, the world’s largest travel website." I wasn't thrilled... I was crying into my m Read More
News | Distribution