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Online
What happens when travelers find tours too authentic?
By Morgan Hines
|
February 26, 2024
An “authentic” experience that included a fried dog in a local market set off a lively discussion of what responsibilities tour operators — and travelers — bear when encountering unfamiliar cultures.
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Opinion
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Online
What hotels can learn from Amazon, Netflix and the OTAs
By Frank Reeves - SHR Group
|
February 23, 2024
The hotel industry finds itself at a crossroads: Change its strategy or lose guests. It’s not about mimicking the OTAs, but learning from their approach to build direct, meaningful relationships with...
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News
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Technology
AI check-in: MakeMyTrip sees conversion boost from AI implementations
By Morgan Hines
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February 22, 2024
MakeMyTrip group chief technology officer Sanjay Mohan discusses what the company is learning - and the business impacts - from its artificial intelligence strategy.
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News
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Technology
Q&A: Conor Grennan on how travel companies can use generative AI as a strategic advantage
By Mitra Sorrells
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February 16, 2024
The NYU Stern dean and consultant on generative AI explains why it is a change management issue and so much more than a simple tool - and why training employees how to use it is like "giving them an...
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News
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Technology
Priceline expands generative AI chatbot across all products on its platform
By Mitra Sorrells
|
February 13, 2024
Priceline said it has created more than 30 new features built on intelligence it has gathered from millions of customers that have used the technology since it debuted in June.
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News
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Technology
Generative AI check-in: HomeToGo on integrating artificial intelligence across its platform
By Morgan Hines
|
February 13, 2024
PhocusWire is checking in with travel companies that were early adopters of generative artificial intelligence around a year after brands began implementing the technology.
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News
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Startups
Startup travel planner Layla acquires AI-itinerary builder Roam Around
By Mitra Sorrells
|
February 12, 2024
Roam Around founder Shie Gabbai is now chief operating officer at Layla, a startup that launched last fall with backing from travel veterans Andy Phillipps, Barry Smith and Brent Hoberman.
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News
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Technology
Trip.com Group creates travel app for Apple Vision Pro
By Morgan Hines
|
February 5, 2024
Trip.com Group's Trip.Vision app is intended to bring realistic destination experiences to users at home - enabling them to to virtually explore places including Antarctica, the Maldives, Mount Everest...
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Interview
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Startups
STARTUP STAGE: MintPass helps travelers document journeys, inspire others
By Morgan Hines
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February 2, 2024
The goal of MintPass is to create a platform for travelers to document their adventures through seamless collecting in a way that doesn’t take away from the experience itself.
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News
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Online
Assessing the effectiveness of influencer marketing in travel
By Morgan Hines
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February 1, 2024
Windstar Cruises is the latest company to bolster its influencer marketing strategy, recently announcing a partnership with Jerne, which helps to facilitate connections with influencers.
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News
/
Startups
Joyned receives $8M in funding
By Morgan Hines
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January 31, 2024
Joyned enables online travel agencies, hotels and other booking sites to offer group travel planning and booking on their websites, to create a seamless and collaborative booking process.
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News
/
Online
Google under fire for proposed changes to search in Europe
By Linda Fox
|
January 24, 2024
The search giant has been criticized for not engaging with businesses on planned changes to comply with the Digital Markets Act as well as falling short of the regulation's requirements with those...
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News
/
Online
Gen Z, millennials continue to seek inspiration from social platforms
By Linda Fox
|
January 24, 2024
Instagram and YouTube are the top sources of inspiration for millennials and Gen Z, according to research from Klook.
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News
/
Online
TourRadar, Kimkim on shifts and opportunities in multi-day trips
By Mitra Sorrells
|
January 23, 2024
In a discussion in the PhocusWire studio, TourRadar chief marketing officer Christian Wolters and Kimkim founder Joost Schreve discussed their marketing strategies, sustainability efforts and how they...
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News
/
Startups
Travel investors on the funding dynamics in 2024
By Linda Fox
|
January 22, 2024
Travel investors Derive Ventures and Inovia share insight on the funding landscape for 2024 with additional perspective from travel startups.
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Expedia calls on Layla to speed up its AI strategy
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How hoteliers can adapt to survive the AI discovery shift
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Beyond chatbots, is AI working in travel?
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Trip.com Group hit with $763M penalty from Chinese regulators
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Report: Travelers want AI personalization, not unchecked autonomy
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How Nikhil Ravishankar is navigating Air New Zealand’s 'perfect storm'
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Meeting travel agents where they are: Why conversational chat decides agentic AI adoption
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Engine acquires Options Travel to build modern OBT
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Expedia calls on Layla to speed up its AI strategy
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