Travel Booking

News / Technology

How AI is enabling self-service round-the-world trip planning

By Derek Catron | June 29, 2023

A partnership between the Oneworld airline alliance and Elemental Cognition for around-the-world bookings relies on a generative AI chatbot. Read More

News / Technology

Priceline’s new AI chatbot will mix ChatGPT and Google tech

By Mitra Sorrells | June 28, 2023

Priceline's new chatbot, Penny, is equipped with security features so users can complete an accommodation booking right within the chat. Read More

News / Online

How tours and activities can build on travel momentum

By Derek Catron | June 28, 2023

A panel discussion at Phocuswright Europe brought together leaders from Viator, TUI Musement and Civitatis to discuss opportunities for tours and activities growth. Read More

News / Technology

Booking.com adds conversational trip planning with ChatGPT

By Mitra Sorrells | June 27, 2023

For now the chat platform is integrated only with Booking.com’s accommodation booking experience, but the company plans to add flights, ground transportation and other trip components in the future. Read More

News / Technology

Utu to accelerate growth through $33M funding and acquisition deal

By Linda Fox | June 27, 2023

Utu already counts Accor, Air France-KLM, Emirates and Etihad among its partners for its tax-free shopping solution. Read More

News / Technology

Chargebacks in travel increasing as consumers find them easier than refunds

By Linda Fox | June 27, 2023

Outpayce, the payments business of Amadeus, surveyed travel executives to uncover that 71% of companies have seen an increase with disputes growing 30% year over year. Read More

News / Technology

Seizing the digital payment opportunity in travel

By Linda Fox | June 26, 2023

Stripe's global travel lead James Lemon discusses payments evolution and trends in travel in the PhocusWire Studio at Phocuswright Europe 2023. Read More

News / Online

Airbnb talks strategy on marketing, travel dispersal, more

By Derek Catron | June 26, 2023

Airbnb’s Amir Segall shares insights on redistributing tourism and other strategies during a center stage interview at Phocuswright Europe. Read More

News / Technology

CWT partners with Spotnana for travel management platform

By Jay Boehmer & Michael B. Baker | June 26, 2023

Spotnana CEO Sarosh Waghmar said the partnership combines Spotnana’s tech with CWT’s "global servicing capabilities and the full breadth of its TMC services." Read More

News / Technology

Fora adds payment storage facility for travel advisors

By Linda Fox | June 23, 2023

Part of the company’s client management tool, the Vault removes the need to collect and store clients’ payment information at the time of booking. Read More

News / Technology

Early adopters of AI for travel on the power of new models

By Mitra Sorrells | June 23, 2023

The founders of 30SecondstoFly and Sam - two AI-powered chatbots that have been acquired by Amex GBT and Flight Centre Travel Group, respectively, discuss the potential of new large language models. Read More

Opinion / Technology

Personalization + ChatGPT = Holy grail in customer intent

By Terry Jones | June 23, 2023

ChatGPT is going to change travel search for the better, and adding personalization will make it wonderful. Read More

News / Startups

Travel startups on choosing investors, funding experiences

By Linda Fox & Mitra Sorrells | June 22, 2023

Following our recent piece on top investors in travel tech, PhocusWire collected insights from startups on what they look for in investors. Read More

News / Startups

Squake raises €3.5M to meet rising demand for more sustainable choices

By Derek Catron | June 22, 2023

The Berlin-based climate tech startup intends to use the funding for technology research and development and new hires to meet customer demand. Read More

News / Technology

New apps aim to help Black travelers find safe, seamless journeys

By Nicole Edenedo – Travel Weekly | June 21, 2023

Technology is at the center of an expanding global safety net for Black travelers, as more entrepreneurs create apps that connect them with Black communities abroad. Read More

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