Travel Booking

Opinion / Technology

How technology can help travelers in a time of crisis

By Adam St. John – Sitata | February 26, 2024

The technology needed to keep travelers informed and safe during unexpected crises already exists today. Travel insurance is the sector that holds the key to democratizing the benefits of duty of care... Read More

News / Technology

Who’s using generative AI in travel - and for what?

By Phocuswright Research | February 26, 2024

Phocuswright's consumer travel surveys provide insights into travelers' awareness of and attitudes toward generative artificial intelligence. Read More

News / Online

What happens when travelers find tours too authentic?

By Morgan Hines | February 26, 2024

An “authentic” experience that included a fried dog in a local market set off a lively discussion of what responsibilities tour operators — and travelers — bear when encountering unfamiliar cultures. Read More

Opinion / Online

What hotels can learn from Amazon, Netflix and the OTAs

By Frank Reeves - SHR Group | February 23, 2024

The hotel industry finds itself at a crossroads: Change its strategy or lose guests. It’s not about mimicking the OTAs, but learning from their approach to build direct, meaningful relationships with... Read More

News / Online

Booking Holdings will appeal $530M fine by Spanish competition authority

By Mitra Sorrells | February 22, 2024

Booking Holdings reported its fourth quarter and full year 2023 earnings late Thursday, with records across multiple financial metrics including revenue that soared 40% higher than 2019. Read More

News / Online

Holidu takes over Germany-based home rental portal

By Derek Catron | February 22, 2024

The acquisition means properties on Ferienwohnungen.de can be booked directly online and those hosts will have access to Holidu's software solutions and local personal service. Read More

News / Technology

AI check-in: MakeMyTrip sees conversion boost from AI implementations

By Morgan Hines | February 22, 2024

MakeMyTrip group chief technology officer Sanjay Mohan discusses what the company is learning - and the business impacts - from its artificial intelligence strategy. Read More

News / Online

Expedia Group creates two new divisions to be led by Paredes, Schulze

By Mitra Sorrells | February 21, 2024

The two new divisions replace Expedia for Business, which has been led by Ariane Gorin, who becomes CEO in May. Read More

News / Online

Sonder sheds 17% of corporate workforce

By Linda Fox | February 21, 2024

The company said it hoped to achieve about $11 million in annualized cost savings as a result of the cuts, which it expects will be completed by the end of the first quarter. Read More

News / Technology

Study: How AI boosts digital advertising and direct bookings

By Derek Catron | February 21, 2024

Recent advances in AI’s handling of digital advertising have increased the possibilities for hotels to grow direct bookings, a study from D-Edge found. Read More

News / Technology

American tightens mileage earning rules to motivate NDC, direct bookings

By Mitra Sorrells | February 20, 2024

American's new rules for earning miles and points, which go into effect for tickets issued May 1, are part of the carrier's strategy to get 100% of its bookings through internet-based channels. ... Read More

Interview / Startups

STARTUP STAGE: Becoming rentABLE is a platform for accessible short term rentals

By Morgan Hines | February 20, 2024

Becoming rentABLE aims to build inventory by certifying properties for accessibility beyond just a wheelchair to include all mobility, cognitive, hearing, sight and the fast-growing aging population. Read More

News / Online

Ixigo prepares for fresh IPO

By Linda Fox | February 20, 2024

Online travel platform Ixigo has filed a draft prospectus with the Security and Exchange Body of India detailing its plans for a public listing. Read More

News / Online

CEO Spotlight - Damian Scokin of Despegar

By Linda Fox | February 20, 2024

In a discussion with PhocusWire, Despegar CEO Damian Scokin talks about carrying momentum from 2023 into the year ahead, the role of artificial intelligence and growth opportunities for the Latin... Read More

News / Technology

Q&A: Conor Grennan on how travel companies can use generative AI as a strategic advantage

By Mitra Sorrells | February 16, 2024

The NYU Stern dean and consultant on generative AI explains why it is a change management issue and so much more than a simple tool - and why training employees how to use it is like "giving them an... Read More

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