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PhocusWire's in-depth coverage of travel search, featuring news, analysis, interviews, research and more on Google, other search engines, strategies, executives and role in the market.

ChatGPT with phone
Opinion / Technology
ChatGPT means radically improved travel sales conversion
By Terry Jones | April 7, 2023
Travelocity founder Terry Jones says his past work creating Wayblazer makes him confident ChatGPT and other forms of generative AI will permanently disrupt the user interface in travel. Read More
Google new tools
News / Online
Google redesigns hotel browsing on mobile
By Derek Catron | April 3, 2023
Google also confirmed PhocusWire reports of a pilot program in which it is offering to give consumers a refund on flights if the airfare purchased drops before departure.     Read More
google-price-drop-guarantee
News / Online
Google is testing free price guarantee for flights
By Mitra Sorrells | March 23, 2023
For fares that include the guarantee, Google automatically monitors prices and refunds the difference to the traveler's Google Pay account if it drops. Read More
citi-booking-platform-launch
News / Online
Citi’s new travel portal powered by Booking Holdings goes live
By Mitra Sorrells | March 21, 2023
The site includes supply from Booking.com – such as 1.4 million hotels around the world - and is powered by technology from Rocket Travel by Agoda, another of Booking Holdings’ brands. Read More
Amadeus Microsoft report
News / Technology
Amadeus, Microsoft on the "next-gen" travel experience
By Derek Catron | March 7, 2023
A new report from Amadeus and Microsoft explores how a focus on purpose and context will allow the travel industry to maximize value.   Read More
tern-startup-stage-header
Interview / Startups
STARTUP STAGE: Tern uses GPT technology for travel planning
By Mitra Sorrells | March 6, 2023
Tern is an artificial intelligence-powered travel planning system that provides personalized recommendations in minutes. Read More
Expedia, Microsoft and travel experts on ChatGPT
News / Technology
Expedia, Microsoft and travel experts on ChatGPT
By Mitra Sorrells | February 27, 2023
Listen to PhocusWire's first LinkedIn Audio event, with executives from Expedia and Microsoft and Kayak co-founder Paul English discussing the potential use of ChatGPT in travel.     Read More
Airbnb earnings
News / Online
Airbnb’s Brian Chesky: Earnings point to “exciting year” for travel
By Derek Catron | February 14, 2023
Tuesday's earnings report capped a year of record-setting financials for Airbnb, which finished 2022 with its head count down 5% compared to 2019 but revenue up 75%.  Read More
tripadvisor-q4-2022
News / Online
Viator accounted for more than one-third of Tripadvisor’s revenue in 2022
By Mitra Sorrells | February 14, 2023
Viator brought in $493 million in revenue in 2022, up 168% year-over-year, and more than half the $966 million in revenue brought in by Tripadvisor Core. Read More
travel searching with map
Opinion / Online
From AI to Google: 5 truths for travel marketers in 2023
By Jared Alster - Dune7 | February 8, 2023
Generative AI can be a friend - or a foe - and don't look for Google to be unseated as the top search engine for travelers. Read More
Similarweb December report
News / Online
Tripadvisor, Airbnb, Expedia, Booking.com web traffic bodes well for 2023
By Derek Catron | January 24, 2023
New report from Similarweb suggests visits to the biggest online travel agencies in December increased enough on both a monthly and yearly basis to keep "revenge travel" going into the new year. Read More
Sustainable travel BookSmart24
Interview / Startups
STARTUP STAGE: BookSmart24 helps travelers book sustainable trips
By Kathryn Walson | January 4, 2023
The BookSmart24 app equips travelers with the information they need to select the most eco-friendly itinerary. Read More
Video: Rezme - Phocuswright Conference Launch innovator
Interview / Startups
Video: Rezme - Phocuswright Conference Launch innovator
By Kathryn Walson | December 21, 2022
Rezme's Cherry is a browser extension app and mobile app that intercepts users on online travel agency websites and redirects them to property websites. Read More
google-pcw-22
News / Online
Google data highlights growing interest in blended trips
By PhocusWire | November 18, 2022
Compared to pre-pandemic, consumers say they are more open to blended travel, with 74% of business travelers saying they find the idea appealing. Read More
Airbnb pricing, chores main
News / Online
Airbnb enhances price transparency, reduces checkout chores
By Kathryn Walson | November 7, 2022
In addition to displaying the total price, Airbnb is also advising hosts on which household chores they can reasonably ask guests to complete at checkout.  Read More
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