Opinion

Most airlines have optimized their core ticket costs. But as ancillary purchases represent an increasing percentage of customer spending airlines must rethink their revenue-management practices.... Read More

PhocusWire has been operating for two months and, after a hugely successful launchpad at The Phocuswright Conference, we're finding our rhythm as a news operation.... Read More

Simply keeping up with the expectations of tech-savvy consumers is no longer an option. Exceeding those expectations is imperative and an opportunity for hotels to focus on what truly matters to consumers: the end-to-end guest experience.... Read More

The vacation rental industry, a once sleepy and highly fragmented niche segment of travel, is rapidly being transformed from the “mom and pop” operations epitomized by T-shirts and flip-flops to slick operations drawing the interest of equity firms wearing suits and penny loafers.... Read More

Just when hoteliers thought they’ve mastered the art of working with online travel agents, there seems to be a sense of déjà-vu.... Read More

Logically, hotel reward program members have always booked a disproportionate amount of business.... Read More

Companies like Amazon have made it clear: Everything is accessible to everyone at any time from anywhere. Hotels need to follow suit.... Read More

Don’t be fooled, despite the occasionally cordial "partnering" rhetoric between the major hotel brands and OTAs, this is an existential battle.... Read More

2018 will be another busy year in the distribution space, as hotels and online travel agencies continue to dance and spar.... Read More

What a year. On a global scale, 2017’s headlines were both polarizing and surprising, terrifying and exhilarating.... Read More

There are a common themes, indeed, common challenges that we at OpenJaw find when we meeting with our clients around the world.... Read More

As is customary at this time of the year, we turn out minds, strategy and expectations to what we might expect to happen over the course of the next 12 months.... Read More

There’s a dichotomy that exists in a country that brought the world Einstein, Porsche, Siemens and Adidas, and also bred a culture inherent with a certain resistance to change and technological innovation.... Read More

There was a shift felt across the travel industry when Booking.com announced in November that they would be more than doubling their investment in television advertising.... Read More

In recent weeks, we have witnessed two significant moves by Airbnb that will have interesting implications on the international, short-term and vacation rental industry.... Read More