Online Travel Agency

PhocusWire's in-depth coverage of online travel agencies, featuring news, analysis, interviews, research and more on the brands and their strategies, executives and positions in the market.

News / Technology

Trip.com launches in-app chatbot built on OpenAI

By Mitra Sorrells | February 21, 2023

Known as TripGen, the tool offers a conversational interface similar to ChatGPT and other natural language processing chat tools. Read More

News / Online

Online travel agencies gain hotel booking ground in 2022

By Linda Fox | February 17, 2023

SiteMinder has crunched data from more than 100 million reservations last year to reveal Booking.com as the most popular booking channel across its Top 12 lists. Read More

News / Technology

Data and personalization business BD4 shutting up shop

By Linda Fox | February 16, 2023

A statement from Dnata Travel and BD4’s founders says the decision was made following a strategic and commercial review looking at market conditions and growth prospects. Read More

News / Online

Tripadvisor CEO outlines new three-prong strategy

By Mitra Sorrells | February 16, 2023

New CEO Matt Goldberg provided details of the strategy, describing the overarching concept as creating a “modern media marketplace for travel.” Read More

News / Technology

How ChatGPT will transform the travel industry - a PhocusWire LinkedIn Audio event

By Mitra Sorrells | February 14, 2023

Join us for PhocusWire's debut LinkedIn Audio Event as we discuss this topic with Microsoft's Shane O'Flaherty, Expedia Group's Rajesh Naidu and Kayak co-founder Paul English. Read More

From Our Partners / Online

ITB Berlin returns in-person for first time since 2019

By ITB Berlin | February 14, 2023

ITB Berlin returns to Messe Berlin March 7 to 9 with travel tech providers from more than 30 countries. Read More

Opinion / Online

January bookings indicate growing traveler confidence for 2023

By Melanie Brown - Key Data | February 13, 2023

Vacation rental bookings made in the first three weeks of January saw a dramatic increase compared with 2022. Read More

From Our Partners / Distribution

What agencies need to know about future travel retailing

By Michelle Bruno | February 10, 2023

Despite hurdles to the broader implementation of offers and orders across airlines, partners and sellers, the benefits of getting started are surfacing, and momentum is shifting across the industry. Read More

News / Online

Expedia Group CEO says metrics show strategy is working

By Mitra Sorrells | February 9, 2023

In a call with analysts to discuss the company's Q4 and full year 2022 financial results, CEO Peter Kern says efforts to move all brands to the same front-end tech stack are nearly complete, with Vrbo... Read More

From Our Partners / Technology

Travel agencies embrace a virtual future for B2B payments

By Chiara Quaia - Mastercard | February 9, 2023

Travel agencies are switching to the merchant of record payment model to increase protection and gain greater control over the entire consumer experience. Read More

Opinion / Online

From AI to Google: 5 truths for travel marketers in 2023

By Jared Alster - Dune7 | February 8, 2023

Generative AI can be a friend - or a foe - and don't look for Google to be unseated as the top search engine for travelers. Read More

News / Distribution

Mobile gross bookings projected to surge in NE Asia led by South Korea

By Phocuswright Research | February 7, 2023

South Korea, Hong Kong, Taiwan and Macau are preparing for a travel rebound with the rebuilding of air connectivity across Asia Pacific markets. Read More