Online Travel Agency

PhocusWire's in-depth coverage of online travel agencies, featuring news, analysis, interviews, research and more on the brands and their strategies, executives and positions in the market.

Peter Kern stepping down, Ariane Gorin to take over as Expedia Group CEO in May
News / Online
Peter Kern stepping down, Ariane Gorin to take over as Expedia Group CEO in May
By Mitra Sorrells and Derek Catron | February 8, 2024
Kern has been Expedia Group's CEO since April 2020. The announcement came during an earnings call in which the company reported its highest ever full-year and fourth quarter revenue. Read More
Let’s not love our favorite destinations to death!
Opinion / Online
Let’s not love our favorite destinations to death!
By Gaurav Bhatnagar - TBO.com | February 8, 2024
TBO.com co-founder Gaurav Bhatnagar says the travel industry needs to stop pointing fingers at governments and tourism boards and instead take responsibility - and action - to reduce overtourism. Read More
Trip.com Group creates travel app for Apple Vision Pro
News / Technology
Trip.com Group creates travel app for Apple Vision Pro
By Morgan Hines | February 5, 2024
Trip.com Group's Trip.Vision app is intended to bring realistic destination experiences to users at home - enabling them to to virtually explore places including Antarctica, the Maldives, Mount Everest... Read More
Buy now, pay later powers revenue for travel and airline merchants
From Our Partners / Online
Buy now, pay later powers revenue for travel and airline merchants
By Suzanne Hirt | February 5, 2024
Buy now, pay later solutions can propel profits for airline and travel merchants and aid them in attracting new customers and locking in loyalty at no additional cost or risk.  Read More
CEO Spotlight - Peter Kern of Expedia Group
News / Online
CEO Spotlight - Peter Kern of Expedia Group
By Mitra Sorrells | January 29, 2024
In a discussion last week at the ALIS event, Expedia Group CEO Peter Kern covers a range of topics including generative AI, next steps for One Key, customer acquisition strategies, global growth and... Read More
Digitally reconstructing the travel industry
Opinion / Technology
Digitally reconstructing the travel industry
By Anish Kapoor – Teleperformance India | January 26, 2024
Anish Kapoor of Teleperformance India discusses the role of technology in securing top-tier customer experience and business services. Read More
Google under fire for proposed changes to search in Europe
News / Online
Google under fire for proposed changes to search in Europe
By Linda Fox | January 24, 2024
The search giant has been criticized for not engaging with businesses on planned changes to comply with the Digital Markets Act as well as falling short of the regulation's requirements with those... Read More
MakeMyTrip hails best ever quarter driven by high travel demand
News / Online
MakeMyTrip hails best ever quarter driven by high travel demand
By Linda Fox | January 24, 2024
The India online travel agency made revenue gains across flights, hotels and packages and bus transportation. Read More
5 truths for travel marketers: 2024 update
Opinion / Technology
5 truths for travel marketers: 2024 update
By Jared Alster - Dune7 | January 23, 2024
Generative AI is both friend and foe for travel marketers, and Google remains the dominant search player. Read on as Dune7's Jared Alster updates on the travel marketing truths he laid down in 2023. Read More
European regulators eye Booking.com under Digital Services Act
News / Online
European regulators eye Booking.com under Digital Services Act
By Linda Fox | January 18, 2024
The European Commission has asked Booking.com and others for information as it determines whether the companies are complying with rules of the Digital Services Act that went into effect in November. Read More
Travel executives react to Rabbit AI agent device
News / Technology
Travel executives react to Rabbit AI agent device
By Arvindh Yuvaraj - WebinTravel | January 18, 2024
In the week since its unveiling at the Consumer Electronics Show (CES) in Las Vegas, the Rabbit R1 has created a frenzy in the tech space. Read More
AccessibleGo unveils new booking options for travelers with disabilities
News / Online
AccessibleGo unveils new booking options for travelers with disabilities
By Morgan Hines | January 17, 2024
The platform, which has offered hotel booking, is giving users the option to book rental cars with hand controls, flights, wheelchair van rentals, mobility rentals and more. Read More
Travel's journey through the generative AI platform shift
Opinion / Technology
Travel's journey through the generative AI platform shift
By Mario Gavira | January 16, 2024
Mario Gavira discusses whether we're in the midst of a pivotal moment that will see the rise of a new platform allowing us to interact and harness artificial intelligence. Read More
Key trends in consumer preferences and booking behaviors for travel
From Our Partners / Online
Key trends in consumer preferences and booking behaviors for travel
By PhocusWire | January 11, 2024
Expedia Group's "Path to Purchase" report identified trends and opportunities for brands to reach travelers during the inspiration, research, planning and booking phases of their trip. Read More
Travel app downloads, time spent on mobile up in 2023
News / Online
Travel app downloads, time spent on mobile up in 2023
By Mitra Sorrells | January 10, 2024
According to Data.ai's "State of Mobile 2024" report, in 2023 travel app downloads numbered just more than 3 billion – up 13% from 2.7 billion in 2022.  Read More
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