News

Debut pitch decks from Uber and Airbnb - everyone started somewhere
News / Online
Debut pitch decks from Uber and Airbnb - everyone started somewhere
By Kevin May | September 28, 2020
Like all startups, Airbnb and Uber had to persuade partners and investors to support their ideas with finance and agreements. So how did they do it?... Read More
swyft-cvs-ppe-hotel
News / Technology
Self-service PPE kiosks become the newest addition to hotel lobbies
By Mitra Sorrells | September 28, 2020
Retail pharmacy chain CVS will stock self-service kiosks with masks, sanitizer and other products for use in hotel lobbies.... Read More
Trip.com Group eyeing full recovery in China
News / Online
Trip.com Group eyeing full recovery in China
By Linda Fox | September 25, 2020
Announcing Q2 2020 results, Trip.com Group is seeing recovery in the domestic China market across accommodation and air bookings.... Read More
Airlines consider a recovery with more digital, direct distribution, less business travel
News / Distribution
Airlines consider a recovery with more digital, direct distribution, less business travel
By Linda Fox | September 25, 2020
Airlines are assessing the longer term impact of the COVID-19 crisis and whether there will be a reduction in managed business travel.... Read More
Sounding Off: As hoteliers eye recovery, they must be smart about technology
Interview / Technology
Sounding Off: As hoteliers eye recovery, they must be smart about technology
By PhocusWire | September 25, 2020
Intelligent technology will be fundamental to getting hotels back in business, as it will ultimately shape the guest experience.... Read More
airbnb-new-cancellation-policy
News / Online
Airbnb makes big changes to its cancellation policy, eliminating certain guest protections
By Mitra Sorrells | September 24, 2020
The new policy, developed with input from hosts, eliminates many personal situations such as illness from coverage but adds coverage for pandemics and natural disasters.... Read More
WEBINAR REPLAY! The future of hotel retailing: through COVID and beyond
News / Distribution
WEBINAR REPLAY! The future of hotel retailing: through COVID and beyond
By PhocusWire | September 24, 2020
With domestic travel showing strong signs of recovery, hotel bookings emerge as a crucial element to re-build agency strategies.... Read More
klook-live-interactive-content
News / Online
Klook launches Klook Live interactive mobile content tool
By Kevin May | September 24, 2020
Klook Live works by pushing a livestream of content to users on a mobile device, giving them the chance to interact directly with brands, redeem promotion codes and book a product immediately.... Read More
Ian Schrager: Coronavirus pandemic will not be a “paradigm shift” in hospitality
News / Technology
Ian Schrager: Coronavirus pandemic will not be a “paradigm shift” in hospitality
By Jill Menze | September 24, 2020
The boutique hotel pioneer is confident travel and hospitality will return to normal, and technology will help lead the way.... Read More
airbnb-city-portal
News / Online
Airbnb launches new portal with resources for governments, tourism organizations
By Mitra Sorrells | September 24, 2020
Airbnb says it has created the new "City Portal" to help communities benefit from its marketplace.... Read More
Airlines are confronting a future of smaller, leaner operations
News / Distribution
Airlines are confronting a future of smaller, leaner operations
By Linda Fox | September 23, 2020
Accenture outlines four potential aviation recovery scenarios, with carriers needing to be leaner and more flexible as they face an uncertain future.... Read More
VIDEO: Gillian Tans of Booking.com on diversity and leadership in travel
News / Online
VIDEO: Gillian Tans of Booking.com on diversity and leadership in travel
By PhocusWire | September 23, 2020
The Booking.com chairwoman discusses her career path at the business and the challenges the industry needs to address as it faces up to its responsibility to be inclusive and diverse, both to staff and customers.... Read More
The Phocuswright Conference is moving entirely online in November
News / Online
The Phocuswright Conference is moving entirely online in November
By PhocusWire | September 23, 2020
The Phocuswright Conference Online 2020 will be a platform for smart insights and healthy debate as we navigate a brand new, mid-pandemic environment.... Read More
citizenm-corporate-subscription
News / Online
CitizenM targets remote workers with new corporate subscription plan
By Mitra Sorrells | September 23, 2020
Amsterdam-based CitizenM's monthly flat-rate plan provides three nights of stays, three hours of meeting room use and unlimited use of lobby co-working space.... Read More
WEBINAR REPLAY: How NBCUniversal powers individual experiences with people-based data
News / Technology
WEBINAR REPLAY: How NBCUniversal powers individual experiences with people-based data
By PhocusWire | September 22, 2020
In this new climate, people-based marketing is no longer a “nice to have” philosophy, but rather a requirement for brands to activate meaningful and valuable experiences for individuals.... Read More