News

TripAdvisor responds to a provocative study of bogus online reviews
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TripAdvisor responds to a provocative study of bogus online reviews
By Sean O'Neil | August 23, 2012
The rating system used by TripAdvisor encourages companies -- particularly small franchisees of major brands -- to game it with fake reviews, says a new academic study.... Read More
Travelport knocked back after US court dismisses antitrust claim in American Airlines case
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Travelport knocked back after US court dismisses antitrust claim in American Airlines case
By Kevin May | August 23, 2012
Travelport is evaluating its options after a US federal judge granted a motion from American Airlines to dismiss antitrust claims against the carrier.... Read More
EpicMix partners with Lindsey Vonn for EpicMix Racing at Vail Resorts
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EpicMix partners with Lindsey Vonn for EpicMix Racing at Vail Resorts
By Nick Vivion | August 23, 2012
EpicMix, the social media sharing network for snow sports enthusiasts, has announced a key partnership with world champion alpine racer Lindsey Vonn.... Read More
Are small tourism businesses lacking in best practice when it comes to the web?
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Are small tourism businesses lacking in best practice when it comes to the web?
By Stephen Joyce | August 23, 2012
Ask anyone who has worked with a variety of tour and activity operators and they will probably tell you that there are as many ways of doing business as there are operators.... Read More
The 10 juiciest confessions from hotel employees venting on Reddit
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The 10 juiciest confessions from hotel employees venting on Reddit
By Sean O'Neil | August 23, 2012
Two days ago, someone started an online discussion thread on Reddit, asking hotel staff to reveal secrets. 500 comments later...... Read More
The Scan: Kayak faces risks, Lufthansa wins in court, Qantas falters, and more travel news
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The Scan: Kayak faces risks, Lufthansa wins in court, Qantas falters, and more travel news
By Sean O'Neil | August 23, 2012
BusinessWeek assesses the risks for Kayak, Lufthansa wins a US federal court judgment over its WiFi technology, Qantas post its first loss in 17 years, and more items in our roundup of the stories that are making news and driving opinion on 22 August.... Read More
Skyscanner invades China, inks flight search deal with web giant Baidu
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Skyscanner invades China, inks flight search deal with web giant Baidu
By Kevin May | August 23, 2012
After setting up operations in Singapore and Russia, UK-based travel search engine Skyscanner has an evenbigger target now: China.... Read More
Kayak second quarter 2012 results - at-a-glance summary
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Kayak second quarter 2012 results - at-a-glance summary
By Kevin May | August 22, 2012
Kayak released its second quarter results for 2012 today. A quick overview follows:... Read More
Thomson turns to Google+ Hangouts to welcome resort guests
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Thomson turns to Google+ Hangouts to welcome resort guests
By Nick Vivion | August 22, 2012
British holiday brand Thomson, one of the largest in the UK, is rolling out a new welcome program designed to acclimate holidaymakers prior to arriving at their destination resort.... Read More
Mobile strategy increasingly important as browsing continues to surge
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Mobile strategy increasingly important as browsing continues to surge
By Nick Vivion | August 22, 2012
Mobile browsing continues surging in popularity, according to the latest research from web-design and digital specialist Nucleus.... Read More
Ancillary Mania: US hotels forecast to earn $1.95B in fees and surcharges in 2012
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Ancillary Mania: US hotels forecast to earn $1.95B in fees and surcharges in 2012
By Sean O'Neil | August 22, 2012
This year U.S. hotels will rake $1.95 billion in fees and surcharges, a new record, according to a respected NYU study.... Read More
Hotel price fixing case will likely do little but generate legal fee bonanza
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Hotel price fixing case will likely do little but generate legal fee bonanza
By Viewpoints | August 22, 2012
A class action suit was filed this week in California against various major online travel retailers and hotel chains alleging antitrust violations in relation to resale price management (RPM) agreements.... Read More
From not-for-profit to investment bucket in 12 months - CouchSurfing takes $15M in latest injection
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From not-for-profit to investment bucket in 12 months - CouchSurfing takes $15M in latest injection
By Kevin May | August 22, 2012
CouchSurfing was once a fine example of how a web brand could capture a market without feeling the need to make heady revenues and kowtow to the needs of its backers.... Read More
Study reveals truths about short-term rental and homestay market
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Study reveals truths about short-term rental and homestay market
By Sean O'Neil | August 22, 2012
A study commissioned by Roomarama, a booking engine for short-term rentals (STR), and Tripping, a travel-themed social networking message board, reveal what motivates customers to book lodging in privately owned homes.... Read More
Cruise lines prefer Facebook to Twitter for customer engagement, few dabble in other networks
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Cruise lines prefer Facebook to Twitter for customer engagement, few dabble in other networks
By Viewpoints | August 22, 2012
A new survey of 50 cruise companies has indicated an overwhelming preference for using Facebook Fan pages over Twitter profiles.... Read More