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Southwest updates on action plan for disruption

By Linda Fox | March 16, 2023

Bob Jordan, the carrier’s president and CEO, talks of the severe weather event that turned into a crew-related event resulting in a “three-day reset of our aircraft and crew networks.” Read More

News / Online

Tripadvisor CMO talks travel marketing, membership, video

By Linda Fox | March 16, 2023

Tripadvisor's chief marketing officer John Boris, who joined the company in late 2022, shares more on the company's strategy as well as his thoughts on the state of travel marketing. Read More

News / Distribution

Accor unveils subscription cards for frequent travelers

By Linda Fox | March 15, 2023

The France-based hotel giant has unveiled All Plus ibis and All Plus Voyageur, to replace its ibis Business and Business Plus frequent traveler subscription services. Read More

News / Online

RocketRez acquisition adds AI tech to guest experience

By Kathryn Walson | March 3, 2023

TourOpp Go! says its chatbot technology automates communication between tourist attractions and ticket buyers. Read More

News / Online

Digital divide grows in travel industry, study finds

By Kathryn Walson | March 1, 2023

A new report shows that high-income and mid-income consumers are 1.5 times as likely as low-income consumers to go online to plan vacations and book travel and accommodations. Read More

Interview / Online

In The Big Chair - Caesar Indra of Traveloka

By Linda Fox | February 28, 2023

Caesar Indra joined Indonesia-based Traveloka in 2012 to develop the flights product at a time when the company offered only domestic routes with 10 carriers. Read More

News / Online

Booking.com looks to expand vacation rental, flight options

By Kathryn Walson | February 23, 2023

CEO Glenn Fogel says by enabling customers to book accommodations and flights in one platform, the company will “drive increases in customer engagement and loyalty.” Read More

News / Technology

IHG tech and digital strategy sees results

By Linda Fox | February 22, 2023

Hotel giant IHG attributes its current strong performance to its strategy of boosting its brands and investment in technology, loyalty and distribution platforms. Read More

News / Online

United announces sustainable flight fund

By Kathryn Walson | February 22, 2023

United and its inaugural partners – Air Canada, Boeing, GE Aerospace, JPMorgan Chase and Honeywell – provided the initial investment of more then $100 million. Read More

News / Online

Uber to add 25,000 electric vehicles in India

By Kathryn Walson | February 22, 2023

The San Francisco-based ride-hailing company has committed to ensuring 100% of rides take place in zero-emission vehicles - or buses, trains, bicycles and scooters - by 2040. Read More

News / Technology

Aerocloud lands $12.6M investment for airport management tech

By Linda Fox | February 21, 2023

AeroCloud uses artificial intelligence and machine learning technologies to increase airport efficiency, improve communication and drive up operating margins. Read More

News / Technology

Trip.com launches in-app chatbot built on OpenAI

By Mitra Sorrells | February 21, 2023

Known as TripGen, the tool offers a conversational interface similar to ChatGPT and other natural language processing chat tools. Read More

News / Technology

Marriott boosting app and wider digital investment in 2023

By Linda Fox | February 15, 2023

The hotel giant says investment in its Bonvoy loyalty program app and other digital products are key to engagement with guests. Read More

News / Online

Viator accounted for more than one-third of Tripadvisor’s revenue in 2022

By Mitra Sorrells | February 14, 2023

Viator brought in $493 million in revenue in 2022, up 168% year-over-year, and more than half the $966 million in revenue brought in by Tripadvisor Core. Read More

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News / Online

Strategies destinations are using to disperse tourists

By Kathryn Walson | February 13, 2023

DMOs are using creative marketing strategies to nudge travelers to explore less crowded areas, but the effort also requires planning and support to ensure the dispersion doesn’t create problems of its... Read More

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