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The travel industry payment gap
News / Online
The travel industry payment gap
By Phocuswright Research | September 20, 2024
The travel industry historically struggles with emerging trends and technologies, and the topic of payments is no exception.  Read More
Mindtrip secures $12M investment, launches group chat
News / Startups
Mindtrip secures $12M investment, launches group chat
By Mileva Sapic | September 18, 2024
Mindtrip will use the investment to scale operations as it rolls out of a series of collaborative trip planning features for groups. Read More
Expedia Group expands Travel Shops to brand, celebrity, media partners
News / Technology
Expedia Group expands Travel Shops to brand, celebrity, media partners
By Morgan Hines | September 16, 2024
The shoppable storefronts, built for creators, launched in May at Expedia Explore in Las Vegas. At the time, the launch included a select few influencers. Soon, every traveler will be able to join. Read More
Unpacking airline disruption challenges - data, communication, personalization
News / Technology
Unpacking airline disruption challenges - data, communication, personalization
By Linda Fox | September 16, 2024
With the global IT outage in July and a summer of strikes fresh on their minds, airline executives discussed how disruptions are managed, the importance of data and informing passengers at the... Read More
Google will allow users to add U.S. passports to its digital wallet
News / Technology
Google will allow users to add U.S. passports to its digital wallet
By Morgan Hines | September 12, 2024
The technology giant is beta testing the feature that will allow Google Wallet users to store their passport to use at select TSA checkpoints. Read More
Booking Holdings' new CFO expects connected trip "is really there" in 3 to 5 years
News / Online
Booking Holdings' new CFO expects connected trip "is really there" in 3 to 5 years
By Morgan Hines | September 10, 2024
Ewout Steenbergen, chief financial officer at Bookings Holdings since March, called out the company's work in alternative accommodations and artificial intelligence and strong demand in Asia as key... Read More
PhocusWire's weekly travel tech news briefs: Trip.Biz, Hospitable, Outpayce and more
News / Technology
PhocusWire's weekly travel tech news briefs: Trip.Biz, Hospitable, Outpayce and more
By PhocusWire | September 6, 2024
Keep up with all the latest people, product and partner news from around the global travel industry in PhocusWire's weekly roundup. Read More
Experience industry leaders still see room to grow in changing landscape
News / Online
Experience industry leaders still see room to grow in changing landscape
By D.J. Catron | August 19, 2024
At Phocuswright Europe, leaders from Viator, Tiquets and TourRadar spoke about how travel experiences could continue thriving even as Google and others play bigger roles in the sector.   Read More
Latin America super app Rappi on using its travel products to drive loyalty
News / Online
Latin America super app Rappi on using its travel products to drive loyalty
By Mitra Sorrells | August 15, 2024
 About a year after Rappi partnered with Marriott in Mexico, the integration has extended to the super app’s users in Colombia, Chile, Peru, Brazil, Argentina and Uruguay.    Read More
IHG bookings from own channels hit 80%
News / Technology
IHG bookings from own channels hit 80%
By Linda Fox | August 8, 2024
Holiday Inn-parent IHG shares progress on its investments in technology and loyalty, including the implementation of a new revenue management system and property management system. Read More
In the wake of CrowdStrike, how tech can shape travel crisis planning
News / Technology
In the wake of CrowdStrike, how tech can shape travel crisis planning
By Morgan Hines | July 26, 2024
On the heels of last week’s CrowdStrike outage, the question of how to manage mass delays and cancellations along with what crisis management’s future may look like is only more critical. Read More
Grazzy adds $4 million for growth of digital tipping platform
News / Technology
Grazzy adds $4 million for growth of digital tipping platform
By Linda Fox | July 25, 2024
The funding for the Texas-based company will go toward recruitment as well as speeding up customer onboarding and scaling partnerships. Read More
How verifiable credentials and digital wallets will transform travel
News / Technology
How verifiable credentials and digital wallets will transform travel
By Mitra Sorrells | July 16, 2024
Experts working in the world of verifiable credentials and digital wallets explain the fast pace of development and the inevitable changes that will be coming for the travel experience.   Read More
CEO Spotlight: Nadia Omer of AirAsia MOVE
Interview / Online
CEO Spotlight: Nadia Omer of AirAsia MOVE
By Mitra Sorrells | July 12, 2024
Previously known as AirAsia Superapp, AirAsia MOVE is the online travel agency brand of Capital A, which also operates AirAsia airline. AirAsia MOVE and fintech brand BigPay constitute MOVE Digital,... Read More
STR industry is evolving but remains ripe for opportunity
News / Distribution
STR industry is evolving but remains ripe for opportunity
By Morgan Hines | July 1, 2024
Despite constraints, STR industry heads believe there are plenty of opportunities including professionalization, consulting and more in the rapidly evolving space. Read More
The Phocuswright Conference 2026