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Stay up to date with the latest travel technology news, startup updates, and industry developments from across the global travel ecosystem.

News / Technology

Airlines experiment with customer service from SMS to very human AI

By Marisa Garcia | September 20, 2017

While airlines look for new ways to extend their customer service through bots and social media messaging platforms, Hawaiian Airlines has opted for two-way SMS to make the service accessible to more... Read More

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Microsoft backed startup makes big data claims

By Pamela Whitby | September 20, 2017

Helping big brands achieve a single view of the customer is a challenge that many have tried and failed to overcome. Now Amperity, a Seattle-based startup with the weight of Microsoft behind it, ha... Read More

News / Online

Why Hilton's loyalty program wants to take you shopping at Amazon.com

By Michele McDonald | September 19, 2017

Members of Hilton Hotels’ loyalty program, Hilton Honors, have a new way to use their points: paying for all or part of a purchase from online retailer giant Amazon. All Hilton Honors members are e... Read More

News / Technology

Hoteliers need to address the negative impacts of organisational multitasking

By Viewpoints | September 19, 2017

This is a viewpoint from Alexandra Kyvik, sales and marketing director at Loopon. This article will address the alarming system overload that hoteliers are suffering from today. The rise of the OTA... Read More

News / Technology

HotelTonight widens its booking window to 100 days out

By PhocusWire | September 19, 2017

Cast your minds back to late 2010 when HotelTonight was unveiled and boasted that it was the fastest mobile hotel-booking app out there as well as the first mobile-only travel-booking business. The... Read More

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Airlines mix and match their relationship with GDSs and fare families

By Martin Cowen | September 19, 2017

CarTrawler and IdeaWorks have released the full findings from the annual ancillary revenue research with Sabre, Travelport and Amadeus included into the conversation along with 66 global airlines.... Read More

News / Online

Startup pitch: Horizon Guides wants to make content marketing easier

By Linda Fox | September 19, 2017

Horizon Guides wants to offer an almost off-the-shelf content marketing solution to the tours and activities sector. It's angle is that customer acquisition has become prohibitively expensive forci... Read More

News / Distribution

A couple of things for carriers to note when offering ancillary services

By Marisa Garcia | September 19, 2017

Perhaps the journey is as important as the destination, but not when it comes to airline ancillary revenue. There are plenty of opportunities for airlines to capitalise on travelers’ desires to see... Read More

News / Distribution

China's brick-and-mortar push: Will the online/offline blend boost travel spend?

By Nick Vivion | September 18, 2017

Brick-and-mortar threaded through this year's TravelDaily conference in Shanghai, China. The online/offline blend is increasingly in fashion - and has created a division between brands that believe in... Read More

From Our Partners / Distribution

A picture is worth a thousand words, but your brand’s Instagram account is worth so much more

By Sponsored Content | September 18, 2017

This is a viewpoint by Skye Mayring, on behalf of Arival - The In-Destination Event. While freediving off the North Shore of Oahu, Ocean Ramsey reaches for the fin of a 17-foot great white shark. S... Read More

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Wego brings in another new investor

By Martin Cowen | September 18, 2017

Wego.com has picked up more funding from another Middle East venture firm as it looks to expand its metasearch model across the region. Its latest round brings Middle East Venture Partners on board... Read More

News / Distribution

Transaction frequency data revealed for India's OTAs

By Martin Cowen | September 15, 2017

Kalagato has come up with a new set of metrics which give a fresh perspective on India's online travel market. The data analytics firm has made public some of the findings from its paid-for researc... Read More

News / Technology

10 years on, airlines begin to see the benefits of inflight wifi

By Marisa Garcia | September 15, 2017

Timing is everything. Perhaps it’s no coincidence that the 10th anniversary of the iPhone and the 10th anniversary of the introduction of inflight connectivity, more commonly known as inflight wifi... Read More

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Advito Forecast spotlights hot technologies, warns on hotel practices

By Michele McDonald | September 14, 2017

Two technologies – NDC and artificial intelligence -- will play significant roles in shaping the direction of travel distribution next year, according to the Advito 2018 Industry Forecast. It has l... Read More

From Our Partners / Distribution

When you know your customers well enough to celebrate breakups with them

By Sponsored Content | September 14, 2017

This is a viewpoint from Karen Kent, chief marketing officer at Flight Centre USA Leisure Brands. Recently, while exploring the landscape and patterns of group travel, Liberty Travel cited what mos... Read More

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