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News / Technology

JetBlue banks on proactive customer service with investment in Gladly

By Marisa Garcia | August 10, 2017

JetBlue will centralize all customer communications through a new partnership with Gladly and will also invest in the business through its JetBlue Technology Ventures. Gladly brings together all cu... Read More

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TUI reduces the seasonal swing

By Martin Cowen | August 10, 2017

TUI Group continues to improve its key financial and operational metrics and has returned its first-ever positive nine-month EBITA. Its year runs from October to September and for the first nine mo... Read More

Interview / Distribution

Interview: Data, the GDS, and metasearch in corporate travel with Carlson Wagonlit CEO Kurt Ekert

By Nick Vivion | August 9, 2017

After taking the helm of Carlson Wagonlit last year, Kurt Ekert has had a busy year. Externally, there have been notable shifts in airline distribution economics, with several high-profile moves by ai... Read More

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TripAdvisor's second-quarter income drops, but non-hotel revenue soars

By Michele McDonald | August 9, 2017

TripAdvisor reported second-quarter net income of $27 million, down 21% from the $34 million reported for second quarter 2016. Total revenue grew 8%, to $424 million. One of the gratifying figur... Read More

From Our Partners / Online

How Gulliver’s Gate built a $40 million attraction from scratch

By Sponsored Content | August 9, 2017

This is a viewpoint by Skye Mayring, on behalf of Arival - The In-Destination Event. Hot air balloons dance over head as you race to see the Running of the Bulls in Pamplona, Spain. Your daughter c... Read More

News / Technology

The emperor's new chains - seeing through the Blockchain hype

By Viewpoints | August 9, 2017

Since Bitcoin first appeared in 2008 people have been looking for the next ‘killer application’ for the technology that made it possible: Blockchain. NB This is a viewpoint by Brian Lewis, CTO at O... Read More

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Priceline Group nets $720.2 million in second quarter, beating estimates

By Michele McDonald | August 8, 2017

The Priceline Group Inc. reported its second-quarter net income of $720.2 million, up from $580.6 million year over year. Gross travel bookings were $20.8 billion, an increase of 16% over a year ag... Read More

News / Distribution

Hilton Hotels tests incentives to encourage earlier cancellations

By Michele McDonald | August 8, 2017

Hilton Hotels is testing “incremental opportunities” arising from new cancellation and pricing policies. The company is thinking about a range “from the 48-hour, 72-hour mark out to seven days,” Ch... Read More

News / Distribution

RedAwning raises $40 million

By Martin Cowen | August 8, 2017

Vacation rental platform RedAwning has earmarked a $40 million funding announced today to further develop its tech platform and grow the business. The funding has been led by Silversmith Capital Pa... Read More

From Our Partners / Distribution

The direct booking movement is moving to meta - what hoteliers need to know

By Sponsored Content | August 8, 2017

Should I list my hotel on metasearch? If you’ve found yourself asking this over the past year or so, you’re not alone. NB This is a viewpoint by Lily McIlwain, content manager for Triptease. Tr... Read More

News / Distribution

Didi adds another piece to its global jigsaw with Careem tie-up

By Martin Cowen | August 8, 2017

Didi, China's dominant taxi app and mobility services provider, has linked up Middle East based Careem, its second investment and strategic partnership announcement in a week. The pair "will share... Read More

News / Distribution

Hyatt comes to terms with Expedia, invests in Oasis Collections

By Michele McDonald | August 7, 2017

Hyatt Hotels said it has agreed in principle on terms with Expedia Inc. that will keep the chain’s properties listed on Expedia sites. Hyatt had threatened to pull out of Expedia when their previou... Read More

News / Distribution

Turning the 80/20 rule on its head in hotel CRM

By Viewpoints | August 7, 2017

The 80/20 rule often comes in handy for prioritising scarce resources. Look in your CRM database and you’ll likely find that roughly 80% of your revenue is driven by roughly 20% of your customers.... Read More

News / Technology

Alibaba and Marriott target Chinese outbound travellers with joint venture

By Linda Fox | August 7, 2017

Alibaba and Marriott International have announced a joint venture which will manage the Chinese language digital channels of Marriott. While a statement talks of “redefining the travel experience” fo... Read More

News / Distribution

Middle East media giant invests in Wego

By Martin Cowen | August 7, 2017

More investment activity in the metasearch sector, with Wego getting a reported $12 million from Middle East media group MBC. Wego is headquartered in Singapore with regional offices in India (Bang... Read More

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