JetBlue

Social media case study: JetBlue blogs, tweets about flight attendant weird news

By Dennis Schaal | August 13, 2010

There will be endless social media and crisis communications case studies written about JetBlue's response to flight attendant Steven Slater's unauthorized slide, amusement-park style, down a jet's... Read More

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JetBlue thanks Sabre for Even More Legroom tweaks, El Al interline pact

By Dennis Schaal | July 23, 2010

The JetBlue-Sabre romance was in full bloom for all to see yesterday. Read More

American Airlines and JetBlue to implement interline agreement

By Dennis Schaal | July 19, 2010

Soon you'll be able to book American Airlines flights on JetBlue.com and JetBlue flights on AA.com. Read More

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JetBlue to continue free checked bags, airlines rule out carry-on fees

By Dennis Schaal | April 19, 2010

The news is buried at the bottom of a Reuters story: A JetBlue spokesman says the airline will continue its policy which allows passengers to check their first bag for free. Read More

American Airlines and JetBlue to trade airport slots and interline

By Dennis Schaal | March 31, 2010

American Airlines today announced a commercial agreement with JetBlue, which will include interlining in markets where the two airlines don't compete. Read More

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The GDS wars, broken models and metasearch issues -- JetBlue-style

By Dennis Schaal | March 11, 2010

In the last round of GDS negotiations in 2007, airlines such as American Airlines and Delta Airlines stridently warned that they would pull out of major GDSs if the carriers didn't get their way. Read More

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Glitch grounded JetBlue flights for an hour, don't blame Sabre

By Dennis Schaal | February 26, 2010

JetBlue says it voluntarily halted flights from taking off for an hour this afternoon, but the technical glitch that caused it had nothing to do with its new SabreSonic reservations system. Read More

Jilted by JetBlue for Sabre, Navitaire strikes back

By Dennis Schaal | February 5, 2010

While much of the attention in JetBlue's cutover to the SabreSonic CSS as the airline's reservations system provider has focused on new functionalities, Navitaire, the company that JetBlue largely... Read More

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On-time arrival: JetBlue.com online again

By Dennis Schaal | January 30, 2010

JetBlue.com, the airline's website, was apparently operational again today by 3 p.m. EST. The airline, which is transitioning this weekend to SabreSonic as the host of the airline's reservations system,... Read More

BRB...As promised, JetBlue.com will 'be right back' -- hopefully

By Dennis Schaal | January 29, 2010

Update: JetBlue.com, the airline's website, was apparently operational again Saturday by 3 p.m. EST. As promised, JetBlue's website, JetBlue.com, went quiet this afternoon as the airline transitions... Read More

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JetBlue braces for wild weekend with Sabre cutover, works on onboard food sales

By Dennis Schaal | January 28, 2010

This upcoming weekend will be a really big one for JetBlue because it expects a degree of disruption and delays as it transitions its internal reservations systems from Navitaire to SabreSonic Customer... Read More

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JetBlue to turn on Sabre in late January, but consumers still rule

By Dennis Schaal | January 18, 2010

The JetBlue reservations system is slated to cut over from Navitaire to SabreSonic Jan. 29, a move the airline says will bring enhanced capabilities for travel agents through the Sabre, Travelport and... Read More

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JetBlue gets more corporate with high-yield GDS distribution

By Dennis Schaal | November 11, 2009

In the days of Web-only fares on airline websites in the U.S., traditional travel agents moaned that airlines were basically screwing themselves with this kind of supplier-direct discounting because the... Read More

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Lufthansa, JetBlue leave no paper trail with corporate-travel tool

By Dennis Schaal | October 30, 2009

Lufthansa has an equity stake in JetBlue and the two airlines recently kicked off a codeshare agreement from 12 of JetBlue's U.S. origin cities. But, their ties also have evolved into a vendor-client... Read More

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JetBlue could charge bag fee once Sabre's on-board

By Dennis Schaal | October 26, 2009

Southwest Airlines makes much out of its Bags Fly Free campaign, but JetBlue, which doesn't charge for the first bag, is relatively silent on the topic. One reason for JetBlue's lack of marketing about... Read More

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