IT Services

Interview / Technology

In The Big Chair - Alex Zoghlin of ATPCO

By Mitra Sorrells | January 7, 2021

Industry veteran Alex Zoghlin returns to travel as CEO of ATPCO - with ambitious plans for the 56-year-old company. Read More

Opinion / Technology

What will dominate 2021 hospitality tech trends? Digitization and data

By Andrew Metcalfe - Guestline | January 6, 2021

The increased adoption of both data analysis and digitization will be driven by not only the need to manage operations correctly, but also the need to manage operations more efficiently. Read More

News / Technology

International SOS successfully pilots digital health pass in Singapore

By WiT | January 5, 2021

Travelers can use the IOC AOKpass to verify health credentials at Changi Airport. Read More

News / Online

VIDEO: Travel veterans Peluso and Jones on opportunities to emerge from COVID stronger

By Mitra Sorrells | December 23, 2020

Travelocity founder Terry Jones and former Travelocity CEO Michelle Peluso reunited for a discussion with Phocuswright senior analyst Lorraine Sileo. Read More

News / Technology

Sabre, HelloGbye partner to give TMCs AI automation services

By Mitra Sorrells | December 22, 2020

The integration of HelloGbye’s AI technology will enable Sabre’s TMC clients to automate responses to inbound booking requests. Read More

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News / Technology

VIDEO: How digitization impacts costs, consistency and confidence in travel

By Mitra Sorrells | December 21, 2020

A panel discussion at The Phocuswright Conference on instilling confidence in travelers included executives from CitizenM, SITA and Beachy. Read More

Opinion / Technology

What to expect from hotel tech in 2021

By Juan Carlos Abello - Nuvola | December 17, 2020

Technology will be one of the biggest tools at the hospitality industry’s disposal to enhance health and safety standards upon reopening and gaining the trust of travelers in 2021. Read More

News / Technology

How Amazon Web Services wants to aid travel brands in recovery

By Jill Menze | December 16, 2020

Through its new Competency Partner program and work with organizations like Star Alliance, AWS is helping travel brands address new demands brought on by COVID-19. Read More

News / Technology

Uber steps back from autonomous vehicles, Amazon ready to drive in

By Kevin May | December 9, 2020

Uber's decision to sell off its driverless car unit reverses a previous important strategy item to position the company for the future of transportation. But Amazon is ready to launch its Zoox... Read More

News / Distribution

VIDEO: COVID-19’s impact on airline distribution

By Jill Menze | December 9, 2020

At The Phocuswright Conference, a panel of executives discussed how the pandemic has affected NDC adoption, the need for industry collaboration and more. Read More

News / Startups

InPhocus, episode 29 - A year like no other for travel startups

By PhocusWire | December 4, 2020

To talk through the results of the annual State Of Startups report, we speak to Phocuswright's Mike Coletta who oversees the report each year. Read More

News / Technology

Opportunities and challenges for travel brands using AI

By Mitra Sorrells | December 4, 2020

In an online event hosted by DataArt, panelists from Sabre, BD4Travel, IDeaS, Mobi Systems, Norwegian Cruise Line, AirHelp and more discussed the outlook for AI in travel. Read More

News / Technology

LoungeUp acquires Dmbook Pro to boost guest relations service

By Linda Fox | December 3, 2020

Dmbook Pro, acquired for an undisclosed fee, is a virtual hotel assistant which tracks operations within a property. Read More

From Our Partners / Technology

Airport 2.0: The path to contactless

By Worldpay by FIS | December 3, 2020

With passengers aware of the perceived current risks associated with flying, airports are considering how they can help to rebuild customer confidence. Read More

News / Technology

WEBINAR REPLAY! How Southwest is using COVID-19-related customer insights to accelerate pandemic recovery

By PhocusWire | December 1, 2020

Join us to learn how customer analytics can fuel growth for travel companies when leveraged to create more personalized and contextually relevant customer experiences. Read More

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