Hotel Industry News

PhocusWire's in-depth coverage of the hotel sector, featuring news, analysis, interviews, research and more on B&Bs, hotels, guesthouses and other property types.

The hotel sector is undergoing significant transformation, powered by new technologies, evolving guest expectations, and a renewed focus on direct booking and operational efficiency. PhocusWire delivers the latest hotel industry news, covering the strategies and innovations shaping the future of global hospitality.

Hotel chain developments, hospitality trends, and market shifts

Stay updated on how hotel brands are expanding, restructuring, and embracing digital platforms to elevate the guest experience. From contactless check-in and AI-powered pricing to loyalty evolution and branded residential offerings, our coverage tracks the industry’s response to changing demand and competitive pressure.

InPhocus, episode 2 - In the midst of a crisis we can rethink the rules
News / Distribution
InPhocus, episode 2 - In the midst of a crisis we can rethink the rules
By PhocusWire | March 19, 2020
Before the usual conversations about business, many discussions have inevitably started with asking how a person's family, city or country is fairing under the outbreak of the coronavirus. Read More
Corporate travel on the front line of global incidents
News / Online
Corporate travel on the front line of global incidents
By Linda Fox | March 18, 2020
The corporate travel industry has to deal with an increasing volume of incidents related to weather, terrorism - and now health - that impact travel. Read More
Q&A: Trip.com Group's Jane Sun on weathering the coronavirus storm in China
News / Online
Q&A: Trip.com Group's Jane Sun on weathering the coronavirus storm in China
By Yeoh Siew Hoon - WebInTravel | March 18, 2020
The travel giant's boss talks about the measures taken to get the company through the storm – pay cuts, cancellations guarantees, remote work and providing the right information to customers – and what... Read More
The coronavirus effect: How travel brands should adjust ad spend
Opinion / Online
The coronavirus effect: How travel brands should adjust ad spend
By Koddi | March 18, 2020
Here are insights and recommendations as to how travel brands should be thinking about their spending patterns in light of the ever-evolving coronavirus situation. Read More
WEBINAR REPLAY! Why we book: Unpacking travel loyalty
News / Online
WEBINAR REPLAY! Why we book: Unpacking travel loyalty
By PhocusWire | March 17, 2020
Considering the top 25% of travelers generate 77% of travel revenue, having a loyal customer base is critical if you are in the travel business. Read More
Looking beyond the coronavirus chicane to accelerate growth for travel
From Our Partners / Technology
Looking beyond the coronavirus chicane to accelerate growth for travel
By Apurva Chamaria - RateGain. | March 16, 2020
This is not the first time in this century that the travel and tourism industry is at the center of a crisis and has to deal with losses and have to adapt and survive. Read More
"Nothing will be the same": How Italian hoteliers are coping with coronavirus fallout
News / Distribution
"Nothing will be the same": How Italian hoteliers are coping with coronavirus fallout
By Mitra Sorrells | March 16, 2020
Giancarlo Carniani - Phocuswright analyst, hotelier and president of the hotel association in Florence, Italy - explains why hoteliers are "furious" at Booking.com and why the hospitality industry will... Read More
Coronavirus and economic uncertainty: Technology strategies hoteliers should evaluate to weather the storm
Opinion / Technology
Coronavirus and economic uncertainty: Technology strategies hoteliers should evaluate to weather the storm
By Matt Melymuka and Andrew Bartusiak - PeakSpan Capital | March 16, 2020
As operational budgets come under increasing scrutiny and hoteliers are forced to cut spending in various areas, forward-thinking organizations should consider increasing investment in strategic... Read More
Sounding Off: All that talk about being brilliant communicators should be real
Interview / Online
Sounding Off: All that talk about being brilliant communicators should be real
March 13, 2020
Now that marketing is all over the place for a few months, communications has to be the channel that travel brands focus their efforts on. Read More
Will the coronavirus outbreak force hotels to adapt to new technologies quicker?
Opinion / Technology
Will the coronavirus outbreak force hotels to adapt to new technologies quicker?
By Gregor Amon - Hotel Data Cloud | March 13, 2020
When it comes to hotels, you can bet that hotel owners and managers are reeling, trying to come up with a plan to address coronavirus, but more importantly, to have strategies to recoup their losses... Read More
Digital marketing in the age of coronavirus - what travel brands need to know
News / Online
Digital marketing in the age of coronavirus - what travel brands need to know
By Mitra Sorrells | March 12, 2020
The rapidly changing impacts of the COVID-19 coronavirus require digital travel marketers to evaluate and update their strategies. Read More
journera launches journeyvision
News / Startups
Journera launches JourneyVision to assist hotels with personalization
By Jill Menze | March 12, 2020
By combining data from hotel, air, ground and other relevant reservations, JourneyVision helps hoteliers tailor the guest experience. Read More
How I Got Here, episode 28 - Michael Driedger of Operto
Interview / Technology
How I Got Here, episode 28 - Michael Driedger of Operto
By PhocusWire | March 12, 2020
Mozio's David Litwak and Kevin May from PhocusWire talk with Micheal Driedger, co-founder and CEO of Canada-based Operto, about bringing high-end tech to private accommodation and hotels. Read More
Cloudbeds brings in $82M to “triple down” on hospitality tech
News / Technology
Cloudbeds brings in $82M to “triple down” on hospitality tech
By Steven Lerner | March 11, 2020
Cloudbeds plans to further invest in its hospitality management technology platform after landing an additional $82 million in funding. Read More
my method santa barbara
News / Online
My Method... How Visit Santa Barbara changed the DMO influencer game
By Alex Goodwin - Sparkloft Media | March 10, 2020
For Visit Santa Barbara, Sparkloft Media was able to secure strong influencer partners and social representation - without the time-consuming, costly efforts of proactively searching for appropriate... Read More
The Phocuswright Conference 2026